Exchange to at the best exchange rate with Trustchange

?

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Quote from: examplens on October 16, 2024, 08:46:25 AM

Quote from: ? on October 16, 2024, 08:00:11 AM

Regarding the 0.6% difference, it comes from the fact that when choosing the fixed rate, we add 1% to the floating rate to ensure a high probability of a successful transaction with a predictable outcome. So in the end, the total is 1.6%, as you correctly noted, but unfortunately, your conclusion was incorrect. There is no hidden commission.

Then you should clearly emphasize that the fixed rate is actually a float + 1%. Users should know exactly what they are paying for and how much it will cost them.
If you increase the % compared to what was highlighted, it is definitely considered a hidden commission, although there are worse names for such behaviour.

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All these points are explained in detail on our website. You can visit and learn about the difference between a fixed and floating rate and how our commissions work. This will help to better understand the process and avoid any misunderstandings.

Before I wrote the first comment, I was looking for an explanation of what was happening here, but I couldn't find it. Maybe it exists, but it is quite hidden. A bit tricky, isn't it?
You can also share here where exactly all the details about how much you charge fees are explained.

Thank you for your feedback. I want to clarify that all details regarding how our fixed rate works, as well as fees, are transparently described in our policies available on our website. You can find the full explanation here: Privacy Policy.

Regarding the fixed rate, here's how it operates:
When you choose a fixed rate, you receive the amount indicated at the time of transaction initiation. You only pay the selected fixed percentage + exchange fee and network fee. If the market rate changes by more than the selected percentage before receiving the required number of confirmations on the blockchain, you will be prompted to either proceed with the exchange at a floating rate or request a refund.

We are committed to full transparency and ensuring that users know exactly what they are paying for. If there is anything else you'd like us to clarify, feel free to ask.

examplens

legendary

Activity: 3416

Merit: 3419

Crypto Swap Exchange

Quote from: ? on October 16, 2024, 08:00:11 AM

Regarding the 0.6% difference, it comes from the fact that when choosing the fixed rate, we add 1% to the floating rate to ensure a high probability of a successful transaction with a predictable outcome. So in the end, the total is 1.6%, as you correctly noted, but unfortunately, your conclusion was incorrect. There is no hidden commission.

Then you should clearly emphasize that the fixed rate is actually a float + 1%. Users should know exactly what they are paying for and how much it will cost them.
If you increase the % compared to what was highlighted, it is definitely considered a hidden commission, although there are worse names for such behaviour.

Quote

All these points are explained in detail on our website. You can visit and learn about the difference between a fixed and floating rate and how our commissions work. This will help to better understand the process and avoid any misunderstandings.

Before I wrote the first comment, I was looking for an explanation of what was happening here, but I couldn't find it. Maybe it exists, but it is quite hidden. A bit tricky, isn't it?
You can also share here where exactly all the details about how much you charge fees are explained.

?

Activity: -

Merit: -

Let's clarify the situation:

Fixed rate means you get the rate quoted at the time the transaction is initiated, plus a fixed fee (1%, 3% or 5%) + network and exchange fees. This gives you the ability to lock in a price even if the market moves within a tolerable range.

The floating rate depends on changing market conditions and is determined after receiving the required number of confirmations in the blockchain network. That is, the commission may vary along with the change in the market rate.

Regarding the 0.6% difference, it comes from the fact that when choosing the fixed rate, we add 1% to the floating rate to ensure a high probability of a successful transaction with a predictable outcome. So in the end, the total is 1.6%, as you correctly noted, but unfortunately, your conclusion was incorrect. There is no hidden commission.

All these points are explained in detail on our website. You can visit and learn about the difference between a fixed and floating rate and how our commissions work. This will help to better understand the process and avoid any misunderstandings.

examplens

legendary

Activity: 3416

Merit: 3419

Crypto Swap Exchange

Quote from: JeromeTash on October 10, 2024, 05:27:49 PM

He is simply pointing out the inaccurate fees or hidden fees that the customer may not know about, which is unfair. I think an order ID is necessary. You should just check out your exchange using any test order and correct it.

I think @examplens comments are in good faith.

They answered enough that it can be considered an answer without giving any explanation. Sad

Regardless, I will not push them further in any direction, their business.

New Instant exchangers appear every day, apparently, it has become a business that is easy to start, even if you don't have enough experience with it. Finding a way to stand out from the crowd is one thing, or you can just start a service and hope for the best.

JeromeTash

legendary

Activity: 2296

Merit: 1256

Heisenberg

Quote from: ? on October 10, 2024, 08:26:37 AM

Could you please provide us with the order number or any other relevant details? We will review the specific case to ensure everything is correct and explain the process to you in more detail.

He is simply pointing out the inaccurate fees or hidden fees that the customer may not know about, which is unfair. I think an order ID is necessary. You should just check out your exchange using any test order and correct it.

I think @examplens comments are in good faith.

?

Activity: -

Merit: -

Could you please provide us with the order number or any other relevant details? We will review the specific case to ensure everything is correct and explain the process to you in more detail.

Rest assured, we value our users' privacy and adhere strictly to the necessary legal requirements when it comes to data collection.

examplens

legendary

Activity: 3416

Merit: 3419

Crypto Swap Exchange

Another in a series of exchanges that collects all data about its users, IP, KYC... Sad

The fixed rate is 1%, but in the current comparison of the offered price on your site 1 BTC ≈ 61499.4632406 USDT compared to CMC $62,515.27, the difference is 1.6%. Where did this additional ~0.6% come from and why was it not emphasized?

?

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Hello, community members!

We’re excited to introduce a versatile platform designed for the European market and beyond, offering a complete solution for digital asset management. Combining a custodial wallet, an exchange, and a payment processor, the platform allows you to securely store, exchange, and manage cryptocurrencies while integrating with top global and European exchanges.

With support for over 20 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and Monero, the platform enables quick and seamless exchanges for both crypto and fiat currencies, tailored to meet the needs of European businesses and users. The system offers advanced tools like risk management, KYC protocols, and a powerful merchant API, ensuring compliance with European regulatory standards and providing flexibility for customized business solutions.

Key features include:

Instant transactions. Process cryptocurrency exchanges 24/7 with minimal fees and no unnecessary delays.
No holding periods. Funds are transferred immediately without being retained in accounts, ensuring prompt access to your assets.
Automation & security. Fully automated processes and compliance with European security protocols, enabling businesses to operate efficiently and safely.

TrustChange provides everything you need to manage and optimize your digital asset operations, offering a fast, secure, and scalable solution for the evolving European market.

Contacts:

Email: [email protected]
Telegram: https://t.me/TrustChange_robot

Topic: Exchange to at the best exchange rate with Trustchange (Read 106 times)