Oh shit, is this true?
It would seem to be fake though there are other sites that are also reporting this news. I hope he himself and the exchange will be safe, though it may just be an attempt to turn the exchange into a scam. Owner gets kidnapped, no-one knows where he is & the exchange turns into a scam and the owner can't take any responsibility.
However, I am probably wrong (I certainly hope so)
Once again, keep contacting them with via the online chat and don't be polite, rather angry. Hopefully then they will take appropriate action.
could be fake or not. don't know what to say... anything is possible in this world