Facego - is a global decentralized platform, which connects consultants and customers for online consultations directly. Facego distributed ledger technology provides integrity and transparency of cooperation. Smart contracts automate the interaction between customers and consultants. Moreover, smart contracts provide anonymity of consultations, if required.
Advantages:The Facego advantages as follows:
- Scope
Facego is a first platform eligible for the broad market of advisory services. Existing analogues are concentrated either on one, or on several categories of specialists - doctors, lawyers, business tutors. This limits users who must use different platforms in individual situations. Facego solves this problem by uniting consultants from more than eight categories on one platform and by providing one application programming interface.
- Automated billing system
Smart contracts provide fully automated billing system and escrow-services. This reduces the charges of the platform and the fees for the end customers. Facego provides the lowest fees in the online consultation market.
- High-grade software
Facego has software for online consultations, file sharing and shared documents. You don't need any additional resources for consultations.
- Rating system protected form beefing up the rating
Distributed ledger technology and smart contracts makes it impossible to create reviews without actual consultations, and also shows a complete chronology of their occurrence. In addition, the company develops special algorithms that will also increase the objectivity of evaluations.
- Independent arbitration
The platform consultants group resolves disputes between users and consultants regarding the quality of services. Their authority is to return money to the customer if the consultation was improper, or to remove objectively negative feedback. Furthermore, the arbitrage opportunity is limited to strict time limits.
- Anonymous consultations
Facego provides anonymity of consultations for customers who prefer to keep their identity in secret. Most often this need arises in the fields of medicine and psychology.
- Group consultations
Facego allows conducting conferences with one expert and several customers, and vice versa with one client and several experts. The first option optimizes the expenses of customers, and the second are creates a three-dimensional picture, due to the attraction of specialists from different spheres (for example, simultaneous consultation of a lawyer and an accountant).
How it all worksFacego provides services of experts in various categories: jurisprudence, accounting, psychology, medicine, business, education, etc. Before registering on the platform, each consultant is tested for proficiency, what protects future customers from substandard services. The further rating of the consultant depends on the quality of work and customer feedback.
The very interaction between customers and consultants is as follows:
1. The customer enters the Facego platform and chooses the category in which he wants to receive a consultation. For example, jurisprudence.
2. From the list that opens, he chooses the consultant he is interested in (in accordance with services, fees, ratings and etc.).
3. He makes arrangements with consultant about the terms of cooperation. For example, about the one hour online conference.
4. Customer fixes arrangements in a smart contract using an intuitive interface.
5. Customer deposits funds to pay for services.
6. An online meeting is being conducted through the built-in software platform.
7. Customer gets the required answers / documents / recommendations.
8. Customer closes the deal and leaves a review.
9. At the moment of closing of the deal, the smart contract will automatically pay to the consultant from the deposited amount and will write down the feedback in the distributed ledger technology.
At the same time, the interaction has a number of features:
1. The platform makes video recordings of consultations to assess the quality of services in disputable situations. When the smart contract is closed and parties have no claims, the video will be automatically deleted. Anonymous video consultations are not recorded.
2. Both the customer and the consultant can complain to the independent board of FaceGo with claims to the quality of service or on a biased negative feedback. If the claim is satisfied, the money will be returned / negative feedback will be corrected. You may complain only until the deal is closed and data is still in the distributed ledger technology.
3. Anonymous consultations take place over an encrypted channel, no data is stored. Dispute resolution in the event of anonymous consultations cannot be conducted.
Distributed ledger technology applicationDistributed ledger technology in the system ensures the transparency of the activities of consultants - it is impossible to write feedback with hindsight, leave them without real consultation, and remove unsuccessful examples from the portfolio. Moreover, not only consultant can attach an example of work in the portfolio, but also his (her) dissatisfied customer - this approach allows us to control the activities of specialists as strict as possible. In addition, smart contracts are vital to the project as they automate the billing system and reduce the charges for servicing the platform. FGO tokens are an internal means of payment that solve the problem of currency conversion within international consultations.
Project milestoneThe project has a ready-made prototype, available in three languages and is preparing for release at the ICO. In the near future White Paper will appear. Right away, negotiations with several Italian accelerators are under way.