Have processed all refunds except two.
If you haven't yet received contact from us, it's because the e-mail address we have on record returned our mail. Please contact us from that e-mail address in order to receive your refund.
If you don't have access to that e-mail address, please sign your message with one of the addresses you used to pay us in the past, and include the transaction number so that we can confirm the signature.
Please specify the hostname of the VPS you're requesting a refund for (in other words, scammers who are trying to get some free BTC, you're going to have to be *really* good at guessing to even waste our time).
Thanks for using our services and good luck with all future endeavors.
Topic: Fennec Internet Services: VPS Operations Closing (Read 620 times)
Update: VPS Operations Closing
Sorry for messing everyone around like this. We now have issues with srv2 node and it seems like we wont be able to get this online either. Due to these unforeseen costs of operating VPS services, we will be ending these offerings and concentrating purely on dedicated servers (where we have not yet experienced a single failure).
We will be imminently closing all VPS accounts on srv0-srv3 Coventry and srv0 Zlin. You will receive a full refund for all time not paid for at these rates (all refunds will be in BTC):
€15/MO - FV512
€22/MO - FV768
€30/MO - FV1024
€40/MO - FV1536
Refunds will be calculated from 8th July 2013. The free month credited to each account on srv0 will be refunded in full.
This will represent a greater value than was paid at the time for the VPS services, but due to the fact that clients may take time to come back to us we've decided to fix our refunds in EUR. Part-months will be credited on a pro-rata basis.
I am shipping the servers back to my place at the end of the month and will salvage any data from srv0 and srv2 which has not been corrupted and offer it to the owners of those services.
All customers will be contacted by email from fennec DOT internet AT outlook DOT com. We will only provide refunds to those who can respond from their most recent contact e-mail address or prove ownership of at least one of their deposit addresses.
Dedicated server customers are not affected -- these services will continue running.
Sorry for messing everyone around like this. We now have issues with srv2 node and it seems like we wont be able to get this online either. Due to these unforeseen costs of operating VPS services, we will be ending these offerings and concentrating purely on dedicated servers (where we have not yet experienced a single failure).
We will be imminently closing all VPS accounts on srv0-srv3 Coventry and srv0 Zlin. You will receive a full refund for all time not paid for at these rates (all refunds will be in BTC):
€15/MO - FV512
€22/MO - FV768
€30/MO - FV1024
€40/MO - FV1536
Refunds will be calculated from 8th July 2013. The free month credited to each account on srv0 will be refunded in full.
This will represent a greater value than was paid at the time for the VPS services, but due to the fact that clients may take time to come back to us we've decided to fix our refunds in EUR. Part-months will be credited on a pro-rata basis.
I am shipping the servers back to my place at the end of the month and will salvage any data from srv0 and srv2 which has not been corrupted and offer it to the owners of those services.
All customers will be contacted by email from fennec DOT internet AT outlook DOT com. We will only provide refunds to those who can respond from their most recent contact e-mail address or prove ownership of at least one of their deposit addresses.
Dedicated server customers are not affected -- these services will continue running.
Jump to: