With that being said, please withdraw your funds from your CEX.IO account within five days using card withdrawals. Once this is done, your account will be suspended.
I am wondering, why is your account will be suspended there? Are you from a restricted area or its something other?
While we're at it, maybe you can 'force' new users to read important bits about your exchange such as mandatory KYC and stuff like that so similar cases like OP can be avoided. It will be a unique feature since most exchanges that I know of never do this.
Thanks for your suggestion.
The point is that new users agree with the Terms of Use and even more so, they agree with the Payment policies and the like before making a deposit. The customers are required to put a check mark to confirm that the conditions are read and accepted.
Still, we can’t control whether the person really has read them or not. It’s the person’s responsibility.
We appreciate your understanding.
Maybe you can implement some specific things in your platform. For example, the user can't create a deposit address or make any deposit before passing KYC. Just disable this by your side and you will reduce the possibility of such problems to a minimum.
We all run into this especially if its a test transaction but I really feel they need to have something that will alert first time buyers the minimum withdraw the exchange has set because they can't have the option of a minimum buy of coins which is different from the allowed number of coins. For me I see this to be a hustle because the gain on fees on every transaction made.
Just imagine, an exchange that has 100+ different currencies how much notification they need to have, probably one for any currency and minimum withdraw amount.
I can bet that @babyava will from now on first watch the minimum withdrawal before registering anywhere or buying anything. this is called learning and gaining experience.
