Topic: Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager? (Read 584 times)

Even outside gambling, people who forgot to show their loyalty cards won't earn merits and there won't be any points or rewards that will add on their cards, simply because loyalty cards should not only mean for identification but it should also be presented as well everytime you decide to gamble or play. So if you fail to present it, regardless of your expenses, you will never earn points or rewards. Otherwise, it would be unfair to those who make sure to bring their loyalty cards every time they gamble on that certain casino.

From your writing, I guess you didn't understand the situation here. Let me try to explain it to you.
So, what happens in such instances where loyalty cards are given to loyal customers, so when they use their cards when they are spending money, it gets recorded in their card and then they are given loyalty points or benefits for the money they have spent. They can use those benefits or points at a later time whenever they want unless they expire.

Now, the question is, if a customer who is a loyalty card holder comes and spends some money but doesn't use their card when doing so, will you give them the points or benefits if they request you if you are the manager?

I would say it depends on the nature of the customer. If I know they are nice and come usually and never makes trouble, I would mind doing it, otherwise, I might tell them it's against the rules or terms and conditions, etc.

If I’m not mistaken people get this card as a reward which I think is brilliant. If casinos keep up with this I believe customers will always have their favorite casino shop, I don’t think this approach is so popular that’s the major reason casino need to follow suit for more active customers. Concerning the question asked, customers don’t need to use the loyal card always because most gamblers get busy and forget to use the necessary things needed as mentioned (loyal card) if anyone can just prove their claims then it’s right the manager in charge reward the customer, aside using huge amount during the day or not the person is entitled to their reward.

They can't completely predict the mindset of all gamblers; they can only try, but they can't get how accurate all gamblers think.
 
But the thing is that their experience will enable them to know an average means of handling gambling behaviours and what kind of service to give them, how to handle disputes, and how to increase the overall service of the casino. But gamblers will always be gamblers, and they will always have issues to complain about as they can't completely be satisfied.
 
Even when some gamblers are being offered the same loyalty bonus, they treat that bonus as if it's their real money, and when they are unable to meet up with the wager requirement, they can start seeing the casino as being unjust and unfair with their system.

Physical casinos have some credits cards that their give to gamblers regardless if you are a long term player or just a weekend visitor to the casino, and in most cases the gamblers get some bonuses on those cards a d what some casinos does mostly is that, the marketing team will send an email to the card holders notifying them of available bonuses and cash backs and this message includes the expiration date of those bonuses and if the player fails to utilize the rewards bonuses with in that specified time frame, his bonus will be gone and there is nothing that can be done about it.

So the manager may not do anything for a player who failed in his responsibility to utilize his loyalty rewards, because the manager may not be acting in accordance to his job description if he goes to interfere with a players decision to gamble or not.

If you have a card try and get a notification turned on so that you can monitor whatever goes on with their services, just like having a membership card at a golf club, everything thing you buy with the club is 30% discounted if you pay using the membership card.

The gambling company had a big team to manage their business and most of them are the old gamblers.So they know the rules of the gambling site,secondly they know the exact mindset of the gamblers.This was the reason for the gambling site to survive in the market.The gamblers who loss their money will forget after sometime.Because they will get satisfied with the entertainment they had received by playing the gambling.The gamblers will get some member rank upgraded,So the gamblers get some bonus based on their rank.

Pretty sure that a manager wont really be risking out his job or position via means on doing those things on which its not worth on doing so. Come to think that you are really just that working on the casino
on which its normal that you would really be getting in favor with it but not on the sense that you will really be that doing such non ethical things just to extract money or profits as much as you could
then it will really be bring out some potential problems once there would really be complaints that would really be asked.

As for having those loyalty card which havent been given despite of playing long then it is really that somewhat shows about negligence since its your job on at least
having giving with those cards into those players who have been playing into the casino.

It is the job of a manager to address every problem and ensure the casino remains profitable.
Without a loyalty card, there will be no reward and the number of reward points given is usually adjusted to the casino's circumstances so that the casino does not suffer losses.

But if the manager says that the Loyalty Card is fake and so on, then it is necessary to check whether it is indeed fake or there is a lie on purpose.
A good casino manager will not commit such dirty acts as it will also put his job at risk and the customers of each casino will report on such cheating.

These are some of the ways in which, casinos or some of the projects out there stimulate their customers into some more patronage and keeping them loyal to the house. Why? You’ve got a price to be won in the end, either having to win free bets with your loyalty points or you win actual prizes.

When you don’t use your loyalty card and continue to play at the casino, perhaps it’s a way of saying, you ain’t interested in the promotion and as such, I don’t think you should be honored for bets gambled without a loyalty card in a loyalty program. That in a way defeats the whole idea of the card.

I don't understand how casinos work, but I understand a little bit about company management, and I try to equate that with my experience. I think if a customer forgets to use a benefit that they should use, and they want to use it after spending some money because they forgot, then the benefit cannot be used, especially when you are a manager and not an owner. The benefit should be used by the customer before they spend their money, and that rule is very common in many companies. And I think it's the same as in a casino, where when a gambler wants to use his loyalty card after spending some money, then he can't use it, even if he tries to negotiate with the manager. The gambler has to use his loyalty card when playing, so if he forgets then it's completely his fault.

It depends on whether they approach me or the management for it and whether we have a record that proves his claims to be true. What I can think of is maybe if he has bought chips through the counter and there are records for the purchases that prove he actually spent that much money on that day, then I wouldn't mind giving him the benefits he deserves for being a loyal customer to the casino because the basic purpose is to make them spend money and they get rewarded for it.

However, if he doesn't even approach after not using the card, I don't see how I or the management would know whether they spent enough money or even spent any. If he approaches but there are no records available for his purchases since he didn't use the card, I don't see how I can give him the perks without verification. There is also one more thing that I would consider, if I have a regular customer, I would know their nature whether they can lie for benefits or not, and I may consider giving someone the perks if they request me when I know they are honest in general.

That's your imagination, not all customers have a same character like you, not to mention if there are many fictive cases where people are lying in order to get reward points, this will make you being suspicious with anyone else.

A manager need to make sure the casinos are in profit because that's one of their' KPI, giving too much reward points when the casinos are in loss isn't a good decision. Some manager could say your loyalty card is fake just because to maximize the profit.

Nope, they would put blame on you instead.

Even you have the picture to prove, they will keep asking the physical card.

It's ridiculous that we're already in 2024 with so many technology and digitalization, but many stores and governments still use physical object. The casino manager can just give digital stamp and record how much they spent in the casinos.

I'd probably not reward the points, I mnea, I'd probably risking my job if I did that especially when there is no way(or very hard) to know whether the gambler actually spent that much money. the safest thing I can do is not give the reward points or contact the owner if they want to reward the loyal gambler this one time.

I guess another one would later be given to the person if he is very important. I am not saying that they will reward him again with the loyalty card but that another time will come when he will get another one.

Yes, it is a form of enticement but it is worse than that because it is also a way of tracking the person. Also at the end of everything, only what the person may see is that the  casino is indirectly doing things in a way that gamblers will lose. Although casinos are for having fun.

The loyalty card was given to the gambler for a reason, so I don't see the reason why the manager should compensate or feel for him, rules are rules and the loyalty card has the Ts&Cs attached to it which must have effectively answered your question in a formal/lawful way. Why didn't the gambler go home for the card or avoid gambling on that day, or better still preinformed the manager before wagering any amount?

Well, depending on the power bestow on the manager, he may advise the gambler to accept his fate now and ensure to bring the card next time. But if he is considerate, he might give an instant bonus play at his own discretion to compensate him.

Most casinos are not going to reward you with anything as they are unable to verify anything you are telling them without watching hours and hours of video and they are just not going to do that. You have to be responsible and make sure you use your card, a casino is not going to hold your hand.

I personally barely ever use my card as I don't really want them tracking anything. Most of the rewards are junk anyways minus free play you might get.

As a manager in that casino, I will still gives them reward points because I want to give surprise to those loyal members so they will not thinks that they can receive something from our casino. That show to them that our casino really care to them and not just ask them to gambling.
That will be a good services from the casino if they can still give something to their loyal members because without them, the casino can not make a profit. Even if they are not a loyal members, the casino can show that they really want their members return to casino and playing gambling there.
If I were the members, that small attention will impress and I will still come to the casino and spend my time to gambling. Maybe that can be the way for them to reach more rewards if they spend more money in that casino by playing gambling.

No. Rules are rules. What is the point of a loyalty card if you’re not going to use it? If I allow one player to let me still reward points even without using the loyalty card then other players of the casino would demand the same thing until everyone else would claim that they have spent x amount in the casino without actual verification.

It seems unfair to the player but it is not the casino’s fault they forgot to use the card. A manager should be strict with things like this lest they want the whole system to fall apart.

It would really be just that an ethical thing to be done but the question is on how you would really be able to verify to those gamblers who had been that playing around a year or able to reach out those amount threshold?
Tracking would really be that pain in the ass because if you would really be trying out to make some personal questions in regarding on their spending then answers couldnt really be told honestly or talks about the exact numbers on which considering on how long talking about a year will really be definitely be forgotten not unless if they would be making up some withdrawals of their atm accounts or e wallets to spend up into their gambling sessions but actually it would really be that hard to verified out on how much you have spend overall. Pretty sure that not all would really be wary about those loyalty card but honestly i dont see something interesting with these things because those are really just that cover ups to make you more addicted.  . Giving up some so called perks so that you would really be that interested on playing on further and losing even more on which
we know that this would really be that an advantage to them on their business, and so its really just that a normal action that they would really be doing.

If the rule says that he can still get all the points if he forgot to use his loyalty card (the word here is forgot), then he deserves to get all the points or rewards that he deserves, but its good if their is no rule but the manager thinks that he deserves it because they picked their casino to play instead of those of their competitor then that's the right decision to take.

The manager should decide based on merit and consideration because he is dealing with players that spend a huge amount of money.

Agreed, customer satisfaction is something that casino managers must definitely pay attention to, because it can affect their income and the reputation of their own casino, which if the manager succeeds in helping customers who have problems like this, then I think the customer will still feel comfortable because of their good service and maybe he will open his mouth to other people with his comfort in the casino, which indirectly certainly provides positive value for their own casino. In addition, it is impossible for a manager to let his customers have problems that make them comfortable, of course the manager will give his best by helping them. I myself, if I were a manager, would definitely help them by solving their problems because if they are already regular customers, I think they will not lie.

You can consider it as reward points every wager like the loyalty card given by Malls that gives points every purchase. You can use the points accumulated on your loyalty card to redeem different deals offered by the casino typically their hotel amenities and some sort.

It’s actually just a little peace offering and perks for the losses you contributes in the casino.

I’m not sure if other casino offers it on all players or just the regular one that already spend a lot in the past.

The casino manager will have to refer to the terms of service. This document will guide the manager and the gamblers on the next step. But if the ToS does not cover such issues the manager will have to use his discretion to settle the issue. To promote loyalty and attract more bettors to my casino, I will ensure that the gambler gets his loyalty reward if provides the required evidence and if the ToS service permits.  

Is there ever any reason for a manager to deny the loyalty card of a customer? Afaik they're one, additional persuasion for players to stay at their casino and two, nothing that the player redeems would ever be a negative to the manager since they're not the ones paying for it, it's the casino! Not to mention that loyalty rewards SHOULD be tallied at the very least. It should be really easy for casinos (or even players themselves) to show a record for the amount a player has deposited (while having the loyalty card in their ownership).
Shouldn't it be the casino that provides the evidence for the loyalty cards? Sorry with everything digital shouldn't that be possible at this point? Heck even with recording it physically it should still be the casino themselves.

No evidence no claim. So hard to give those benefits to a person just say they gamble and forget to use their card there should be a proof. For sure they can provide proof if they gamble and that one should be honor since for sure we want our costumer to be happy.

For well known whales for sure there is a settlement regarding on this happenings since for sure they don't want to lose those people and it can disappoint them if they ignore their request and maybe they will go to other physical casino that can give them what they want. This is huge lose for the casino so if I am the owner for sure will do everything what can make them satisfied. Everything can be arranged based on the discussion done.

A good manager will appreciate every player who spends large amounts. The loyalty card also plays a role in retaining players, and ultimately, with some indulgence to the client, the casino can acquire several players who came to the casino at the suggestion of this player, thereby increasing the reputation and trust of customers.

I think there is no tolerance like claiming with the player has spent a lot of money in the casino by forgetting to use the loyalty card without any evidence, unless there is evidence maybe it can happen. When I become a casino manager of course I will do my best for loyal players in my casino, but that does not mean I will give leniency with all the problems that occur there are times when I think the problems experienced by the player do not need to be responded to. In addition, I think indeed with a physical casino will definitely appreciate its loyal customers such as giving this card, and maybe they will get a slightly different service than other players, but when they forget to use this card maybe the casino will not help them if they are not loyal players but for loyal players who are already familiar with the casino it can be verified.

In theory : Yes
In practice: No

Formally they    have no obligation to do this and they don't do this . Once or twice I have housed up my loyalty card and this was ignored by manager who was in the swim. Thus, non-existed should not be expected. However, I would be happy if someone could point me at a casino that take into account the loyalty cards forgotten  to use ^{(for whatever reason)}.

Yes!
I believe that the card would only really be necessary when the player wants to enjoy these benefits.
However, when playing to accumulate points, the card should not even be mandatory, because to accumulate points the player could simply inform the system of his identity document, after all... who would inform someone else's identity document and stop earning points? No one!

So, requiring the card to accumulate points is actually a way for the casino to create bureaucracy and drive away customers. If I were the manager or owner of a casino, I would simplify it so that the user could simply provide his identity number to accumulate points.
I would only charge for presenting the card when the player needs to use the benefits, and even if he lost it, I would allow a new card to be created if he presented a valid identification document. Obviously, I would deduct some amount for the cost of the card and perhaps also a fee for making the new one, otherwise many customers would lose their cards or simply forget them at home.

I guess I'll have to consult somebody up there. But if I were to decide, I see no problem giving the reward points to the gambler despite him/her forgetting his/her card. After all, he's a valued client, a loyal patron. He/she deserves certain privileges. He/she contributes big-time to the casino's revenue.  

Anyway, I'm not at all familiar with a brick-and-mortar casino loyalty card since I never had one, but I'm sure it has its terms and conditions. They're given for a reason. And while it may appear to some as a form of generosity, I'm sure it really isn't. It's a form of enticement.

Some casinos do offer those cards, not just casinos. There are some businesses that are in the business of rewarding their loyal customers, and they use different means to do it.
 
Some give out vouchers that will grant you a discount on all your purchases. It must not necessarily be based on how much you have spent, but it could be base on how long you have been patronising them.

I won't give the reward points if the loyalty card isn't with the customer. That's actually the purpose of having the card even if the casino has its database, that player will also be copied by other loyal players not to bring their card at all times because they'll be given consideration by the management. I'd simply say that the rules of the casino is to give rewards point to the ones that are with their cards and I'll apologize for that and ask them that next time to bring it with them. It's not a complicated thing, spending $5k-$10k might make someone feel like a VIP but there are other gamblers that spends more than that and won't feel any importance and different treatment.

Some casinos have VIP perks, if you reached certain wagering requirements. Of course, as you go up the ladder, the perks or rewards also increases. It is like unlocking those boxes of rewards. This is not to entice players but also to show that you appreciate them as your patrons. Also, if you will notice, the rewards that are being offered usually are small as compared to the thousands of dollars you are wagering on them. But if you give them more perks, definitely, they will stay in your realm.

Surely the card is used as a transaction tool and bonus receipt right? And also other activities related to gambling that you do in the casino. So if I as a gambling shop manager I will not give a bonus or anything if my customer does not carry or use the cards that have been provided, this will avoid a lot of drama.

Like the word not carrying a card not a casino error, but the user's error itself, so it will not give anything and be treated the same as other gamblers.

I'm afraid you're not gonna be part of the mass disbursement plan for the week, month or year....(Depending on how it's done)..

It's just the same as wagering on some games in a casino house, and you're given a ticket for the games afterwards. But after several days of expecting the results for a settled bet, you realize that you misplaced the ticket -- unless the boss decides to pay you for the fact that you're a regular gambler, they can deny your payments since there's no prove that you wagered any games in the first place.
honestly... I've never seen anything like that. Well, I've only been hearing of free bets etc... anything about cards remains strange to me

Owh I just found out that physical casinos have loyalty cards for their loyal users? And those who have spent over $10,000 at the casino?

I'm sure that loyalty cards have rules, it's impossible for a manager to give reward points just like that if there is a rule where cards that are not below will get a reward even though they have spent a lot of money at the physical casino.

I'm a casino manager... a person carrying a loyalty card will get points, if not, he/she has to carry it to get a reward, I will look at the rules.

Yes, if the gambler is able to provide evidences he gambled that sum of money, he should be rewarded as well, like any other gambler in possession of a loyalty card. That is the coherent thing to do, and that is what customers expect from a fair and courteous casino where they can come back over and over again for further gambling sessions. It would be a dumb move from the casino to not reward the gambler, because this way they would be losing a potential loyal whale gambler.

Unfortunatelly, there are some casinos which act like that, because they don't have long term business views, rather they only care about milking their customers on short run the maximum as possible, without caring at all about how the public will review their conduct and services.

The answer to that question literally depends on the terms of service of the casino and whether it is up to the discretion of the management of the casino to add loyalty points to the card of gamblers or they are supposed to do it themselves through the use of the card.
If I was the owner of the casino itself, then I would implement a system in which each gamble receives the points automatically on their cards if they use them, if they don't, then I would assume they do not desire to accumulate those loyalty points for whatever reason.

Also, in the few casinos I have been able to visit in my lifetime, none of them seemed to care to implement loyalty cards or at least, I did not have the chance to see someone using them. Probably, it is because casinos here would rather to have people to deal with cash and chips only, and not to go through the hassle of establishing such a system as encouragement.

Depending on the rules in the loyalty card, if the player does not bring the card and they spend a lot of money to play then from the rules it must bring the card then it will not give them reward points.

But if the casino manager already knows that you are a loyal player then he may give you reward points, again I have no experience in this, this policy depends on the casino manager whether they will give or not.

But there are usually strict rules. The card must be brought to the casino when you play.

Why not? As long as my attention is drawn to the issue and on time.
From what I personally understand, casinos hand out those loyalty card for a reason, and one of such reasons is because due to their large customer base, they are not able to manually recognize and reward players according to their level of commitment to the casino, so due to this, loyalty cards are handed out to players as a way to recognize and track their contribution to the casino, and subsequently rewarded accordingly.

If a player comes in to spend $5000 to $10,000 and forgot to use his loyal card, this amount of money is significant enough to earn him or her some reward points with or without the LC, so I see no reason why as a manager in such a casino, I should have a problem doing the needful.

These cards often act as a membership card, so it can make it more difficult to get in the casino and you might see less perks if you avoid using them. Many casinos are quite advanced now and it would not surprise me if they are using facial recognition technology in some of the more sophisticated setups, which might give you some extra benefits if it can identify you as a regular without a card. Generally you want to play with the cards and it might even possible to get a temporary replacement for a single trip if you leave it at home, it's always worth asking at the front desk if this is possible as they can often be rather low tech and you can get a new card quite easily to maximize your benefits.

Absolutely. It would be plain stupid to lose such a customer for the casino if I were the manager doing the right thing, there are also managers who can cheat and keep the loyalty card for themselves or someone they know, friend or relative, there are these two types of managers in the world not only in the casinos but in every business. The player if given the loyalty points will feel rewarded and continue to play there, he sure will continue if he does not know about such loyalty cards but once he learns they exist and he has not been treated well he will call it a day and quit forever this type of casino.

Taking an analogy from online gambling world, most gamblers are loyal to some online casinos only because they give perks to them like weekly, monthly and other bonuses which keep the players hooked, if these bonuses were not given most probably a lot of the user base would have already quit here too.

The problem here is how to verify those claims? Those cards exist precisely to help casinos to do this effortlessly, if a player did this and then they used cash to gamble, unless the casino kept track of the amount of casino tokens given to each player and then they subtracted the amount remaining to obtain the money wagered, it will be impossible to accurately know this number, in which case the casino manager will be within his rights to refuse to give that gambler any points.

I would let him continue and bring it back when he can. I would remember the credit (if he is a high roller) and then wait for him to come back again and give him the rewards that he earned with that.

I believe that if the casinos make the gamblers happy, they will stay and be loyal no matter the amount they lose.

I know that if you have managed to really be known and be seen by the management, they could give perks like a stay in the hotel or something. I know that some land-based casinos that have hotels do that.

That's right. You know before you play if the card is in or not. You can always choose not to play if you forgot the card. It's always your choice and you cannot say you chose to play with no card and spent $5k and then reminded yourself you could beg the manager for some rewards.

1, spending $5k usually takes some time, I doubt that the player would go all in with that money from the start. You have plenty of time to find out you forgot the card and ask for a duplicate. They have all your data and you can ask them to make a new card. I had that happen to me in a lot of membership spaces and they were always willing to make a duplicate.

of course not. you know that the casino rules require regular customers to make the best use of their loyalty cards, so when they don't use them when playing, why should i as a manager give them rights they don't deserve? remember we are there as a manager, not an owner, so act according to the rules set by the casino and don't cross the line.

I don't know how exactly where the card will be used but let's assume the player failed to record his spending then the casino is not at the fault so it's our responsibility to take all the possible advantage even though I would say it's way not even but it's better for the how cautious we have been. I don't think manager can do anything here, maybe he can carry forward the points if possible and if not then it's loss for the player alone.

You always have to follow the process as a manager. I would think that circumventing the established processes could lead to abuse and loss of funds for the casino. That’s why they put procedures in place. So I wouldn’t expect a casino manager to go out of their way to make up for the mistakes of their players. That could lead to trouble.

Assuming I am the manager at a casino and a player makes this silly error, I won't budge. I want to believe that there are terms and conditions that are applicable before issuing the card. What if there is a penalty for awarding points when the player fails to use the card? Imagine that other players with the card making the same mistake and come to me to give them points it would defeat the purpose besides there should be a card maintenance fee that comes from using the card as it is with debit and credit cards. If the card isn't use how will be fee be charged?

Yeah I will. A good manager is one that should be able to manage people properly in any given circumstance and so whether or not the loyal customer forgot to gamble with his loyalty card it is the place of the manager to without hesitation address his challenge without stressing him. For one good turn deserves another which is that for a customer to hold a loyalty membership card of a casino he must have earned it.

Giving him a preferential treatment would mean an added valued experience to his personality in that very casino which will ultimately glue him to continually servicing his loyalty with that casino as always.

That’s not how loyalty card works on physical casino besides there’s no audit on what you bet in there since you are betting using chips without an account registered on your name unlike online casino.

You will need to insert your loyalty card on a machine for example slot games before you play so that all your game will be rewarded by point based on the wager you made. Casino doesn’t track your games unless you are a high roller.

Rather than asking online, while mostly everyone who are commend in here:
- No idea
- Don't having experience.
- Not working int he casino

Why not just go to their website: https://philadelphia.livecasinohotel.com/casino-and-gaming/tier-benefits/live-rewards-frequently-asked-questions just one of the example. Like expired date, and other you can find for the topic you're asking. Most of casino provided these information in their website.

Feel free to search.

I believe that even land based casinos also have rules and if the rules clearly states that only customers that use the card will benefit from the gift reward of the casino, that mean the rule is going to stand as it is  and no body will question the manager. The card is usually issued out to customers coming into the casino and if any customer doesn't get the card and goes ahead to wager off up to $10, 000, he would not get any reward because he didn't follow the process.

I seldom play in a physical casino, and I never had a loyalty card, but there's such a thing as bookkeeping and auditing, so if the player forgot to use his loyalty card, the casino manager just needs to verify and grant the points.

All I know is physical casinos are very generous to their loyal players and high rollers, so I don't see any reason why he should be deprive of the points he deserves.

As a manager or in any role at a casino, everything you do or will do depends on the casino's rules. If the rules state that points do not expire, then gamblers can claim and enjoy them. I have no idea how much points typically are in those gambling ranges since we're talking about a physical casino, which is different from online casinos.

What's the difference between a casino player who spends $10k and forgets to use his loyalty card to the one who also spent but who uses his loyalty card? Actually there is none they both spend huge and are very loyal to the casino the only difference is the one forget to use his card.

So he deserves his rewards points, the loyalty card is for tracking purposes only; they both have the qualification, so they should have the same rewards points.

Its hard to find a player who will spend huge, so the casino manager should give consideration if he forgets to use his loyalty card.

If I knew that the player is really loyal then I will probably offer him the card and add some bonus to make him motivated to play more. I’m not sure if a manager can give a equivalent points to all the previous wager because it might be questionable for colluding with players so the best way here to just offer the loyalty card and add some bonus.

Also you should indicate if the player wants the loyalty card pr not because I don’t prefer this card when I’m playing in the physical casino because it serves as receipt of my total expenses in gambling.

My wife will kill me if I have a lot of points on that card. 

Well,the loyalty card has many benefits, including encouraging players to return and enhancing their overall gaming experience. This makes it less likely for players to forget to use their cards. But then as a manager, I need to consider various factors before awarding rewards without card usage. A customer who spends significantly wouldn't want to lose their rewards, and I wouldn't want to lose them to another casino. So, I'll verify their spending history and award the rewards if it checks out, while reminding them to use their card next time

No the thing is why would my opinion be valid here in the first place? Pretty sure loyalty rewards are PART of a casinos rules and regulations. What I think, as a manager or not, doesn't give a crap about letting users have what they want lol. Not to mention I don't get anything trying to prevent users from getting their rewards! And if it actually does, then that's a dumbass company and I'd question why someone hasn't quit when they were introduced to such an idea lol.

As you've said, loyalty cards track user transactions. Pretty sure that's accurate enough to let them get their rewards, as long as it's aligned with their rules. Idk if some casinos have expirations on these rewards, usually they do like any other business afaik.

Yes, they deserve to use that loyalty cards. Our duty is reminds them to use that card and that will be a point for us to because we works good and always care with our loyal customer. We can rewards points for the expenses in the casino because they are our loyal customer and we don't want to see they leave our casino. If our customer satisfy with our services, they will become our loyal customer and we should thank you to them and one of the way that we can do is reward them and gift them. That will make them stay at our casino and will spends more money to us so we can get the benefit too. If casino know how to treat their customer well, the casino will get the benefit which can make the casino have many loyal members.

I think it will depend if they have the records in the system. The problem here is how it can be reported and it's not like that gambler will be followed by one of the employees just to count everything that he is spending for the entire night that he is in the casino.
So, how will the manager give the rewards if they are not able to prove the spent money? Will there always be a receipt to every game that he will play or whatsoever? If he bought chips though, then I think it can be done and as soon as he goes back with the card in his hand then maybe they can input what he spent.

If I am a casino manager, I'll look into the complete terms about the loyalty cards and everything related to the rewards.
I will also look at my whole job desk and reponsibilities as a casino manager so I will not do something based on my own decision.
Frankly, it is a bit complicated case because it can be something related to other thing such as personal feeling which may ask casino manager to follow their feeling to decide what he should do on that case.
That's why it is needed to communicate the case with other staff especially owner of the casino unless I have full right to do anything for such a specific case.

NO, because he didn't show his loyalty card and I'm not required to know personally all the gamblers, who have loyalty cards.
OP, why are you sharing with us this story? Did you forgot to show your loyalty card, or you know a gambler, who won big, but forgot to show his loyalty card? I don't gamble on local casinos and AFAIK, the local casinos in my country don't offer such loyalty cards. By the way, this is an interesting marketing gimmick and maybe more local casinos in my country should add it to their marketing strategy, in order to keep more gamblers loyal.

Of course, this is what the loyalty principle is built on. If you give the opportunity to extend the use of points, the player will return to this casino again and again because he will feel his importance and that he is expected here, this is part of the marketing that will always work. In the long run, a regular player will bring more to the casino than several newcomers, so it is more profitable to retain an old client.

I am not aware about the casino offering cards as the loyalty cards. So does it mean this loyalty cards are earned based on gamblers who has spent hugely in the casino or players who has contributed on recommending the casinos with better features to the casino sites?

However, if a player has been given the loyalty card and did not used it at the appropriate time on gaming in my casino site, the player would be recognized as a non loyalty card holder and I would revise the case of awarding him with the points not until he uses it other times.

If they can prove their gaming session in your casino that day then provably will still honor their card since by that way we can encourage gambler to go back again.

For sure those gambler will be happy that every efforts they made has been counted and they see that the casino owner is considerable so provably this will create a loyalty to them.

More loyal costumer more profit to get so anything that could make people happy is good to do since this is good to our business if they are satisfied with each result and performance done by the operators.

Loyalty deserves reward, and you should not, because of a correctable slight mistake or error, deny someone who has been loyal for a long time a reward that they should have. As a manager, it is within your power to make exceptions, and for such a client and customer who has been loyal for a very long time, you can make them an exception to this company policy and try to teach them about using this loyalty card to avoid this slight error from your reoccurring. If they go on to repeat this same mistake of not using the loyalty cards, then you can withhold the reward points as they have been pardoned before.

It's a good question, and it is a balance between rewarding loyalty and keeping the following. In theory, yes, the Casino manager wants to reward loyal players even if they have forgotten to use their loyalty card. To address this challenge, many casinos can establish mechanisms to pick up transactions and make retroactive payments. This is most apt for big-ticket transactions. This many times depends on the rules and particulars of a casino. Having a method to tie previous transactions into a player's loyalty account or an ability to extend an offer can help in such cases but still promote loyalty in the use of credit cards to track accuracy and consistent payments.


You are an excellent point. The whole point of the loyalty cards is for the tracking and rewarding of the players. But it would even be worth rewarding those spending too much even without remembering their cards. Being on the look-out for the claims from the players without credit cards is excellent. It sees to it that the rewards are accorded basing on the actual cost incurred. Using a checklist will enable fairness and equity to be maintained. It is with added value for the loyal customers because they could have their cards. It is all about facilitating it with proper knowledge of player loyalty.

The reason for the card is for them to be able to track the activities of that gambler without any stress, so if someone who is with the card can be rewarded, then the next person who doesn't have a loyalty card should also be rewarded if they can be able to verify their claim of how much they have spent in the casino with the playing history.
 
The only thing there is that the person who doesn't have a membership card will have to undergo verification for me to make sure that what they claim is correct.

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?