It's sad we have to continually update this.
We receive hundreds of requests to create ponzi scheme projects every year, as this is crypto at the end of the day. We try our very best to integrate due diligence and vet this projects before we start development. If we start development on a project and it turns out the service/product/company is intending on scamming we will close the service and no refund for the development will be give.
When we suspect something is wrong, we will ask for documentation in which we can always sign a NDA.
DO NOT message us if you plan on creating a scam project, or a project that has no documentation on how the service should work. This has been our stance and always will be.
Topic: Forrest Visions Refund Policy PSA (Read 110 times)
*This isn't an official announcement from the company.
However something official will be coming out today or tomorrow on the blog. So I will explain the gist of it below. Basically just want to inform people about the business process, because we had a rare case a week ago where someone is trying to break the rules.
#1 We aren't dealing with anon BS. If you work with us, we have the right to verify personal information.
We need the information to accurately account for payments etc so it's standard procedure. (via accounting practices, we can't refund to a random address. We need to explain what it was for in the journal entry) However, since we're in crypto, we also want to ensure that if your project turns into a scam, we're covered.
Example: We're a full-service consulting company, so if we help write content for your company, and then all of a sudden you do something shady, we have information to protect ourselves.
*We don't deal with ICO's and are very selective when it comes to software projects. We do a company review before working with you anyway. So if something looks sketchy, we don't work with you.
#2 In the event we need to refund a payment. (About ~1% of work) We will verify the information. Again, since we're in crypto, we aren't just going to send money via a wallet address that could have been sent by someone who had access to your email. So we require verification to ensure that it's the original client who sent in the request. Again, standard procedure. We do this to protect our clients; it's not meant to be a hassle.
We accept fiat from US clients, so in the event, you paid via fiat, we will process the refund right away via the same payment method. With crypto, it's different because we need to verify the address.
#3 We have the right to ask for verification at any time. We don't release your information to the public; it's for our records and safety. We don't deal with anon's, so if you don't want to verify information as you would with any company, then don't deal with us.
*All of this info is given to clients.
However something official will be coming out today or tomorrow on the blog. So I will explain the gist of it below. Basically just want to inform people about the business process, because we had a rare case a week ago where someone is trying to break the rules.
#1 We aren't dealing with anon BS. If you work with us, we have the right to verify personal information.
We need the information to accurately account for payments etc so it's standard procedure. (via accounting practices, we can't refund to a random address. We need to explain what it was for in the journal entry) However, since we're in crypto, we also want to ensure that if your project turns into a scam, we're covered.
Example: We're a full-service consulting company, so if we help write content for your company, and then all of a sudden you do something shady, we have information to protect ourselves.
*We don't deal with ICO's and are very selective when it comes to software projects. We do a company review before working with you anyway. So if something looks sketchy, we don't work with you.
#2 In the event we need to refund a payment. (About ~1% of work) We will verify the information. Again, since we're in crypto, we aren't just going to send money via a wallet address that could have been sent by someone who had access to your email. So we require verification to ensure that it's the original client who sent in the request. Again, standard procedure. We do this to protect our clients; it's not meant to be a hassle.
We accept fiat from US clients, so in the event, you paid via fiat, we will process the refund right away via the same payment method. With crypto, it's different because we need to verify the address.
#3 We have the right to ask for verification at any time. We don't release your information to the public; it's for our records and safety. We don't deal with anon's, so if you don't want to verify information as you would with any company, then don't deal with us.
*All of this info is given to clients.
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