Hi,
it makes sense for me to reply here since this thread was promoting the offer I accepted and only the two of us read this thread.
you deactivated the account the very moment (few days after) I started using it.
feel free to check the timeline. I got accepted in November, started using it in April. less then week after configuring stuff, adding subdomain, making index html files, testing access - you cancel the service
if you would drop me as a customer in January/February (what ever you claim is the period of inactivity you check) I would not care.
what sucks is being noticed to start using your freebie and getting shut. it took me (us) time to get organized.
I was postponing use of the chat for days for the staff being available (I live in EU and when I work on hobby projects NZ is asleep), so one day I started early, fired up the chat and waited for hours for no reply from you. can PM you the dates and forward you the mails from the chat bot that sends the chat details to customers. in fact the connection dropped after hours of waiting thus I got the robot mails from you. It's been hours of waiting and you did not care. Again, I can understand not replying to a client who waked up from limbo and pays nothing. All I was asking you for was to reconsider the service cancellation since I just started using the service, contrary to your observation.
major reason I write here is that your support is doing bad/poor job (not replying at all).
regards
Sorry Ill ask this again, Can you please contact us via support ticket, email or PM.We no longer offer free hosting, However we have
NO PROBLEM WITH UNSUSPENDING YOUR ACCOUNT IF YOU LET US KNOW YOUR DETAILS.Seriously its not that bigger of a deal if your site is suspended we can just unsuspend it.....?
Our system which looks for inactivity and suspends idle accounts over a month
IS AUTOMATED, WE DID NOT INTENTIONALLY SUSPEND YOUR SERVICE BECAUSE YOU STARTED USING IT.Our support team is not doing a bad job, they are doing a perfect job actually -
We have not received an email, nor a message from you with your details.Please, in future email or send in a support ticket... And do consider the fact your getting FREE HOSTING. I will also repeat the fact -
We are happy to unsuspend your account.Best Regards,
Quantum Kiwi CEO - Logan