Topic: FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP ) (Read 870 times)

Thanks for sharing your story.
I think it would be better to provide a ticket number. But as far as i know Freewallet usually ignores messages even on this forum.

I am yet another victim of Freewallet.

I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.

Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.

They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect with Facebook or any other means.
Now they no longer respond to me, I no longer have access to my wallet and they stole my coins!

I demand an urgent solution! Return my access to the app and unblock my coins.

Always the same old nonsense and they never give us access. They ask for unnecessary, old and in some cases impossible to obtain information, just to fraudulently take our coins.
No big and serious company like Binance, Bittrex, Bitfinex and others asks for the information they say is necessary. It's just an excuse to not give us access back.

I always had access to my account, password, Token, key, etc. They simply took away my access to the account after I requested the transfer unlocking.

Looks like even here Freewaller representatives can't explain their actions.

One more story from a victim

it has been more than 9 months since freewallet has been reversing all transactions and I am not allowed to withdraw money. I have sent all the requested documents and identity verification. Just wait for the response. It is being reviewed. I have received it and they keep requesting duplicate documents. The latest ID is 540254. I have not received a response yet.

9 MONTH! Isn't it a scam? Can Freewallet representative answer, what's going on?

Another issue. Another client whose assets are frozen. I am sure that the company, as always, will not be able to clarify the essence of the situation and will respond that “all the answers are in the correspondence.” But more than a month has passed, and the coins are still frozen... We are talking about ticket #504839

Walled created 6th august 2017. Income eth from various minning pools who dont remember. I noticed the withdrawal blockage on 19th september 2024. What happened: I wanted to withdraw coins from my account and I received an error message.

This is a message a customer received from Freewallet support in September 2024. The user noticed that he could not withdraw coins. You might think that we are talking about a newbie. But no. Above we showed a verbatim quote of what the client himself told us.

So, the client’s account functioned normally for more than 7 years. And suddenly the administration noticed “suspicious activity.” Do you really believe this? In fact, the Freewallet scam begins at the moment when a sufficient amount accumulates on the account to interest the scammers. This is precisely the real reason for blocking assets.

Any answer from Freewallet representative here?

Just wondering, how many tickets should a client open and for how long should he wait (the screenshot was made on December 30) to get coins released?
Support often claims on websites and forums that it does not leave any customer requests unanswered. Perhaps this is true. I mean, the company sends answers. But in essence, customer requests remain unattended. When asked to unblock an account, the victim is asked dozens of questions, the documents sent are rejected dozens of times, and the company’s requirements are constantly changing.

New article outlining detail of scam:

https://medium.com/@tigew78507/freewallet-org-the-dangerous-app-8dbccb99b6d4

Has others on the site.  This is getting ridiculous that this much info is out there and law enforcement has not taken them down. This is crazy.

The more people make a stink the more support we can muster to take these guys down.  Let's get them!  Saw something today.  Contacting [email protected], seems like a regular person, regular twitter user, @Happy20257757.  I am contacting him and trying to get invovled somehow. Lets get the word out!!! I don't care if I get my money back, I want Justice to be served.

Thanks a lot!
I tried to contact such people. But some of them act weird - after I explain them the whole scheme they say "it's a lie we didnt find any negative reviews or complaints". It actually takes 2 min to find comments here or on some other platforms, like Reddit.
But I didnt mean exactly those 2 youtubers you mentioned.

Thank you for this.  I am doing this right away.  I have been dragging my feet thinking I could smear them enough, make enough stink that I could get them to at least get my money out.  I am still going to do that, post on every reply they have with this forum and try and get the word out.  But I will go this route too.  They have turned on autoreply for me. Just told me they can not give me a timeframe.  Absolutely Ludacris!!!
I am in for ANY LEGAL ACTION! I just joined but I want to team up with anyone willing to fight.  They got 10k from me presently.

Here is the best info I have found so far, posting it here for all to see. I don't know who Bill Taylor is but he has done some leg work.  Also, seems there are subsidiaries we can go after:

https://www.publish0x.com/scam-wallet-freewallet/the-real-faces-behind-freewallets-deception-xmjlwko

https://www.publish0x.com/scam-wallet-freewallet/the-owners-of-the-largest-fraudulent-project-freewallet-xpxlyyo



https://forum.cardano.org/t/fraudster-helpers-who-helps-freewallet-scammers-steal-clients-money/126707


I found out that their domain is registered with Namecheap.com.  I contacted the legal department and how we can get them it down, even if it is only temporary.  I said I would pay them to do it.  Namecheap Legal and Abuse department ([email protected]) is who I contacted.  That is another move we should all do.

I also contacted major Scammer Youtubers: [email protected], [email protected]. Another thing we should all do.  If we all apply pressure it will improve. Those are my suggestions. Lets get these scammers.

Do you know any other crypto wallets with "inactivity fees"?
To me this is complete absurdity. Even fiat banks never charge such fees. Especially when these assemblies turned out to be very consistent in quality. This is reminiscent of banal asset theft. Here's another case.

This client had all his savings stolen. Moreover, the administration even refused to explain why this rule was suddenly introduced.
But there is good news! One of the victims recently achieved a refund. Based on the statement filed with the police, the company compensated for the losses! I believe that all victims should do this!

https://www.change.org/p/investigate-the-fraud-committed-by-the-owners-of-freewallet-org-26bd95f7-cfbc-4fa3-a24d-9d1692737ff7
According to some reports, the owners of Freewallet org are residents of the United Kingdom Dmitrey Gunyashov and Alexey Gunyashov and a guy from Russia named Vasilli Meschyerokov. Some witnesses also mention Andrey Savchenko as one of the investors.

Hello
Thank you for your help. I have the possibility of filing a lawsuit in England. If you have the correct names of the founders, please send them.
regards
Hamid

I recommend one of these jurisdictions:
1. United Kingdom (according to our data, the owner of Freewallet lives there).
2. Portugal (on social networks Gunyashov noted that he visited Lisbon)
3. China, or rather Hong Kong. The company WALLET SERVICES LIMITED was formally registered there.
As for me, the third option is the most promising, since we have information that there are already applicants in China with similar problems and an investigation into this case is underway. Another question is whether they will accept an application from a citizen of another country who does not live in China.

Hello
Thanks for the reminder. I just want to open a legal case. Which country should I apply from? I will get a result sooner.
Regards
Hamid

I'm sure everything will be fine! The main thing is not to give up. But just in case, I want to warn you, we have already communicated by email and you know very well that I am trying to help all victims completely free of charge and do not ask for anything (like personal information). But other people may also contact you, offering to solve a problem for money or something like that. I advise you to be careful with this.

Hello and thank you for your support. I hope to repay your kindness. I am still waiting for your good news. My email is also
[email protected]
Regards
Hamid

Freewallet mention that their company is officially named WALLET SERVICES LIMITED (HONG KONG)
Wallet Services Limited Suite A, 21/F, Eton building, 288 Des Voeux Central, Hong Kong

This address is listed on the site as the main contact for communication. However, on the building itself, as can be seen on the maps, there is not a single sign associated with Freewallet. In addition, Wallet Services Limited Hong Kong ceased to exist in 2022.

I also found some more companies with same names:

1. Wallet Services Limited, Edinburgh, UK: This company is headquartered at 3 Lady Lawson Street, Edinburgh, United Kingdom. It focuses on services related to financial technology and has a single office in this location​

2. Wallet Services Limited, Wrexham, UK: Previously registered under this name with a registered address at Flintstones, Springfield Lane, Marford, Wrexham. This company has been dissolved as of December 8, 2020​

3. Wallet Services Limited, St. Julians, Malta: Located at 5B, Office 2, Spinola Residence, Spinola Road, this company is registered in Malta and operates from a single address in St. Julians​

https://realreviews.info/legal-addresses/

Friends, does anyone have the addresses of these scammers so I can track them down in person?
FreeWallet is Scameeeeeerrrrrrrrrr

I can add another case here.
I often post about KYC fraud but Freewallet also uses their "inactivity fees" to steal coins.

Here is one story sent to me by a victim:

I bought some xrp coins and some dodge coins, I lost my password, and also the application was automatically deleted from my phone (I use an android phone, which recognized the application as a scam.) when I finally found the password and logged in to freewallet, I saw that they took my xrp coins as (inactivity fee). It’s not a lot of money (currently it’s about 600 euros, but it could be more)



It is the way "safe crypto wallet" acts? Just sends coins frome someone acc without any notification? And they call themselves a "decentralyzed wallet"??

Several days passed. The situation has not changed. Freewallet representatives are on this forum. But no reaction is visible from them
Ticket #510112
The Freewallet's administration has debited 840 DOGE from a client’s wallet, and this deduction is not related to a transaction fee. It was an unjustified withdrawal of funds, allegedly due to "inactivity on the wallet." Notably, such terms were not stated when the wallet was created. A secure crypto wallet is designed to ensure that no money can be withdrawn without the user’s knowledge or consent. The fundamental principle of cryptocurrency lies in its decentralization. Neither governments, banks, nor wallet administrators should have the authority to block or seize your assets. Cryptocurrencies gained popularity precisely because of this independence. However, in this instance, the client faced a series of violations: first, they were prohibited from withdrawing their assets, then their requests for assistance were ignored by tech support, and ultimately, the administration outright took their funds!
Ticket #500999
This user has been unable to access their coins since July! The victim went through extensive verification processes, providing scans and photographs of documents, filling out forms, and even recording multiple videos to prove ownership of the wallet. Despite these efforts, as shown in the screenshot, countless messages were sent, yet the administration nitpicked every detail, stalling the process further. Even after all this, the client still couldn't retrieve their funds.Freewallet.org has persistently refused to allow this client to withdraw their coins!

Hello
What good news! Please share your experiences with a dear friend who was able to get his currency back and what was the reason and excuse for not getting it back? And at least tell us in which country we should open a legal case and follow up.
Regards

Dont give up.
Couple days ago one of the victims got his coins back.
It happened because he was actively posting complaints (and we also provided some possible help)

Hi
Please follow up to relieve this emotional pressure on us. We feel very bad. Please gather all your friends so that we can all sign and attach the necessary documents to the legal case.
This wallet was my entire life's wealth.
I know they have an exchange, let's start destroying them from the exchange that exists.
Regards

Hi!
It's great that you are determined to fight. But it won't be fast. Many clients have already filed complaints and reports of crime. I can't publish them, but believe me, this happened in different countries. But unfortunately, it will not be possible to get a refund in 1 day. We need everyone's activity and long work.

Hello friends, let's all the victims of freewallet join hands and punish these scammers.
We worked hard for our property and no one has the right to defraud us.
FreeWallet is scammmmmeeeeeerrrrrrrrrrrrrrrrrrrrrrrrrr
Best Regards

One more case of KYC fraud.

Ticket ID 500430



User can't withdraw coins, and Freewallet support ignores messages since JULY.

In July 2024, he discovered that he could not enter the wallet, which contained a rather significant amount for the user. He immediately wrote to the administration about this and they responded by asking them to send a screenshot. Next, the client received a notification that to authorize through the application he needed to enter a confirmation code. Almost 5 months have passed since then. The confirmation code never arrived.

As evidence, the victim sent us more than 20 messages of his correspondence with Freewallet support.

We dont see any issues

This is how support responds to customer requests.



Freewallet, I know your read my messages. Instead of blocking stories we post on Freewalletreviews.org or Medium, you should help clients to withdraw their coins.
Don't you have any answers? Come on, show to everyone that I am lying. Let thos clients to withdraw their coins immediately and then say "Well, it was just a mistake, we are sorry". But I know you won't let ALL CLIENTS to withdraw coins because you stole their assets!

Unfortunately, they are not just dragging their feet in responding to customers. As soon as they see negative comments addressed to them, they immediately try to delete them, ban them, and distract the reader’s attention from them.

Just as an example, this client with ticket №500999 cant get his coins since July!
The victim provided the wallet administration with scans and photographs of documents and filled out a form. He recorded video several times to prove that the wallet really belonged to him. You can see for yourself in this screenshot how many messages were sent, and how the administration found fault with every little thing. But even this didn’t help.

Freewallet org didn’t let this client to withdraw coins!


We regularly notice that as soon as the wallet administration encounters negative mentions, it leaves complaints and tries to delete comments and reviews of the victims. This is a pointless endeavor. If you were not scammers, you would easily refute our accusations. The simplest way, for example, is to reconsider ticket №500999 and unblock this client’s wallet. This way you could improve your reputation at least a little.

But instead, you will choose to try to remove this material and others like it. It won’t work. Freewallet org is a scam. This application is designed to steal clients’ assets. And every day more and more people learn about it. We are talking not only about ordinary users, but also about law enforcement officers in different countries.

Thank you, my friend, for your guidance. I raised the topic of my conversation with them and they still answer me relaxed and that there is no problem. It has been 6 months now. I would be happy if the losers' team could hear together and a lawyer would follow up on the case. Maybe you can bring these friends together.

They tell their office is in China. Its adress is mentioned on the FCA website.
https://www.fca.org.uk/news/warnings/freewallet-wallet-services-limited-freewalletorg
But I am sure this is a fake office, no actual workers may be found there
There is some information about possible owners, for example Gunyashov, potential founder of this scam had a company in the UK https://find-and-update.company-information.service.gov.uk/company/08348416/filing-history
But I am also not sure whether this adress is actual.

Hello
Thank you for understanding my problem. Can you find their address? Where are they now? I'll go and destroy their office.
regards

Freewallet administration loves to delete negative coimments.
At the same time, they claim that all our accusations are fiction and slander. Come on, show users that this is not so. 500430 is the ticket number of one of the victims. Explain why the client cannot withdraw his coins and does not have access to the account.
Why can't other clients whom I mentioned earlier in this and other threads receive money? Do not ignore the accusations, because I give examples of stories of real people with ticket numbers or at least details that will make it easy for you to understand who they are talking about. Give an answer, and don’t try to delete the truth that is unpleasant for you!

Friends, I opened an account on Free Wallet in 2017 and my balance of 0.7 Bitcoins was blocked there with an authentication trick. My question is that my account has the highest level of security and so far 60 emails have been exchanged between me and the support and I have sent any documents they wanted and as you know, registration is done with an email address and they have been corresponding with my email for 4 months and they used the trick of a security bug in your account and blocked my account. I have made a video and photos of all the steps in an emergency. I hope they realize their mistake and return my money.
freewallet ID : e274e07f

I would like to thank my friends who prepared a complaint against the Free Wallet scam. I will join them so that we can gather more complainants and move forward as a team.

Your case is not isolated. You can find dozens of similar reviews. Only if every victim is active will there be a result
The successful cases of money back that we see are associated only with customer activity.

Hello everyone, I'm stuck in a Free Wallet authentication loop that never ends because every time they get errors in the documents and ask me to resend them. They've been trying to trick me for 4 months and I haven't gotten any results. Thank you to my friends who are helping me get my money back from these scammers.

We have already talked in another topic (it’s best not to make posts separately, it’s not very good that there are so many different threads dedicated to Freewallet on the forum. It would be better if all customer complaints were in one topic and newcomers could see how many users have encountered KYC fraud)
Try to describe in detail what exactly you encountered (when you noticed the blockage, what the correspondence with support was about), add screenshots (it’s better to erase personal data). This will look convincing and the wallet representative will not be able to write standard phrases like “send us the ticket number and we’ll figure it out”

Hello friends, I fell into the Free Wallet authentication loop and this is a new scam tactic that they all ask for your authentication documents and this loop repeats again and you get no results. Please help me, friends, so I can get my assets back from these scammers.
Regards

Why blockchain and coinbase? You don't have control with your own private key. Better go with Electrum for pc or Mycelium for android, since you can have full control with private key on there.

that is a lesson to you because you like to use unkown wallets . i suggest youd better stick out to the popular ones such as blockchain , electrum , coinbase ,etc because these wallets are known to be safe and secure when compared to unpopular ones . but if you are still itching to try those risky wallets,  then youd better do a quick research about their souce or read out some reviews and feed backs about them to ensure that they are trully legit.

As being crypto lover and bitcoin supporter we must be wise, Its better to make research first about what wallet we would like to use to stored our money, because we all knows that digital world is full of scammers so we need to be careful.

Its sad to heard that someone lost his money by using scam wallet.

Funny thing with the account to be active and made this post last 2017 he might or rather say she? could be a high ranking profile member now but don't know the reason why this account only have one post.

Some new wallet as today with free coins after creating your own be candidate also for scams one so I don't trust this wallets and exchange that state free free free and free.... There's no one hundred percent free as of today...

Hello everybody!

Looks like i'm another victim from freewallet! 

I made a Dogecoin transfer worth close to 3k and it never had
any other status the "sending". So it never even entered the Dogecoin network.

No matter how often i contact the support - they just copy paste me "the transfer will soon be completed".
But guess what, it has never been made!

User ID: 11921bbb-a36e-0bc0-9c6a-3f91db45b9ab
Request ID: 11921bbb-a36e-0bc0-9c6a-3f91db45b9ab
https://ibb.co/cxW4a8

I will not rest till i get my coins back and also inform the Apple store and the Google play store
to urgently remove this wallet app as they clearly seem to steal from users.

Terrible!

Strong warning from freewallet , freewallet.org

https://ibb.co/cxW4a8

- There is a notification in the Bitcoin wallet as well as in the Multi Wallet app;
- There have been posts both in Twitter and on Facebook regarding current delays with the BTC network;
- Our support reps provide details on network related issues with transactions as well.

If you can think of other ways to convey this information to our users, please feel free to share it here. Posting a popup on the website doesn't help much as the majority of our users are using the apps for mobile devices, and all important notifications are posted on the main screen there, first-hand.

Just wait for another 3 days, if your problem is not resolved after 3 days then you should open a thread in that section  Scam Accusations


OP said this:

Why you do not post a note on your site explaining this situation of transaction confirmation delays, this will save you from embarrassment and problems

more then 78 hours and nothing
no BTC
no ETH

NOTHING

Just like with the topic starter, your transaction is currently waiting to be included in one of the new blocks. As soon as it is, the status of it will be updated in the app.
There are global delays with transactions because the BTC network is overloaded now. At this point, we're all in the same boat, unfortunately.

I have the same problem

On 19 Dec 2017 08:30  using freewallet app i exchanged BTC->ETH  and the exchange didn't happened i have lost my bitcoin and till now
no information from their support

my freewallet user ID : steliadis
email: [email protected]

if is not posible to change please give me BTC back in my freewallet adress
The present is  still Status:   Sending0/1

what happend?

bL4nkcode, we've been on the market for almost 2 years, and we're proud to have earned the trust of thousands of our users. Issues come up eventually with any live service; they aren't always on the wallet side like in this very situation. However, the best way to get a situation resolved is to contact our support team via Freewallet.org website or any other channel available, we respond to all user requests.

shaikharief, apologies for the delay! What makes you think your funds are lost? You've shared the transaction status yourself: it's currently being sent. The BTC network is overloaded now, which is why there are massive transaction delays globally. You can check the mempool here.

We've posted a notification in the app about potential delays with BTC transactions; as soon as your transaction is included in a new block, you'll see the status update in the app as well. Sorry, but that's the network issue, it's out of our hands.

Sad to hear your complains tho there are lots of complaints against this wallet already that's why I wonder how people use this wallet while there are too many wallets that are secured enough to hold your funds on, Google.com is always there to give you information about some reviews of any website that was indexed on google. You can contact this user https://bitcointalksearch.org/user/freewallet-1177176
I bet his a rep from that site since he answers some scam accusations against the wallet.

FREEWallet.org BIG SCAM ( Don't use any of their iOS or Android APP)

Recently on 19 Dec 2017 09:19  using freewallet app i exchanged BTC->LTC  and the exchange didn't happened i have lost my bitcoin and till now
no information from their support they are scamsters if you see their website you will not find any contact details  Beware of this wallet
and
Any one from Freewallet.org here please sort this out. As your support team is sleeping it doesn't take 48hrs or 2 days for exchange..

my user ID : fcc8195b

The present is  still Status:   Sending0/1