Topic: Freewallet.org scam ,no reason to say have is risk, (Read 307 times)

Hello,

The issue has been resolved a few months ago.
Making account of all our cases, we've decided to post this notification.
Thank you for your unremitted attention

Yeah, a very strange decision to raise from the dead eight months old thread. They could have simply contacted him via PM if they just wanted to confirm that everything was resolved. I’ve heard about slow support but this is ridiculous.

It took you guys 8 months to unlock this poor guy's funds? Funds that were his to begin with.... I'd be pissed if you would lock my money for 8 months...

Hi zhenbupa,
Going through our records, we can see that your case is now solved. Would you please confirm it with me?

I’ve seen multiple issues with FreeWallet withholding funds dye to selective KYC (always seems to be people who have a significant amount of money that suffer).

Their service stinks & they’re a borderline scam outfit.

Don’t use them.

I too had a bad experience with the freewallet wallet. They had an insane withdrawal fees in the past. They have recurring issues with withdrawals. They are affiliated to minergate, one of the controversial company that develops mining software and provide a mining pool. And they are also related to Changelly, so users should also be cautious while using Changelly exchange.

Thank you for your reminder. I didn't pay much attention to this before. It was only recommended by my friends.
It used to be good for half a year, but I don't know why this time isand it is so complicated.

The fact that freewallet is shit and that people should avoid using a wallet service that does not give you your own private key is cause enough for anyone to shun them aside. I have made numerous warnings in the past about them, sad to see that not many people care about how scammy freewallet is until it is their money that is stuck in there.

Already sent what you need, but no results yet, 2 days passed

I'm contacting the person who transferred to me usdt from outside. Your security specialist has always needed this, and I've provided the rest.

We still haven't received the requested info 4 days ago. The screenshots you sent do not reflect the requested info. Please get back to our specialists so we can help you resolve the case ASAP and restore operations in your account.

Only one e-mail was received.
Time has passed for too long. When others are give me transferred, you don’t told me keep screenshot.
I think this software, like other exchanges, is easy use to transfer.
When I first started using it, you didn't remind me
I have to contact others. I don’t know if others are willing to provide it after the contact, When I get it  after you may have more reasons to stop me.
I can only contact him to give me a chance to see if there is good news next week.

Hello,

As we can see, at least two replies were sent by our security dept yesterday. Please consider our queries.
Thank you. 

24 hours have passed, support ticket No. 170654 has no message to reply to me

Freewallet - This is happening too regularly with you guys now. You’re really beginning to take the piss out of your wallet users.

You claim yourself to be a wallet but you make people jump through hoops to get access to THEIR money.

Hello,

I am sorry to hear about the inconvenience you've been through.
Let us highlight that our security check is consistent and requires certain proofs to be provided in order to establish ownership of funds.
We'll contact you back within a day.

Just replying to me by mail, still the same,
the experts requested, must have,
provide more and no other use,
you said that I provided all the information that should be, but he said no,
maybe I provided, there will be more More requests, so more than 70 emails are like this...

don't need any reason, they will judge the risk and prohibit you from turning it out.
If you can't get what they want, your money will stay there forever and become theirs.
This is actually a means of making money.

I hope to resolve it quickly,
I have sent 78 emails to your customer service to resolve the problem.
I have submitted all the information I can submit.
The address including my coin is also the old address.My own address on other exchanges
Your security check is too complicated and very random, I hope you can consider the actual situation of the user.
It is designed to help users improve security, rather than preventing real users from using it.

Hi!

Please don't worry, we are in touch with you by email and are always glad to assist and speed up the verification process.

Checking your support ticket No. 170654, I see that you've submitted the requested information and our security specialist will be in touch as soon as he reviews it. Thanks a lot for your cooperation, Mr. Zhen!

Please look at the picture, I just is transferr it to myself, I used to transfer myself  often.
Maybe because I transfer too much, they  said that there is risk,  can't transfer, there is no reason.
In fact, I still don't understand what risks are. They are all right. That is to say, they are risky, and they constantly ask you to submit information repeatedly.

http://202.182.117.120/free.jpg

First of all, I still don't want to say that freewallet is a liar,
 I just talk about the facts.Maybe their company is good, but the level of technology and security is really bad.


This software is recommended for my friends. , because  can transfer funds for free. I feel very good and faster. I have used it for half a year. It has been normal. I want to use it more conveniently. I used chrome Browser access. And extracted my currency to the exchange trading, dozens of Btc, immediately prompted the risk, it seems that the security is very good, I do not know if it is because of the change device. . .
But you didn't tell me in advance that there is a risk of replacing . Next, it's mail, the mail has to prove a bunch of things, it's scary, too much, well, this is I prepared, but the next question is coming. Most of my transactions are internal transfers.

Freewallet Customer service tells me that these are not can,Internal transfer is not counted
 I have although I have 3 Transfer, but there is only one address, that person can't contact,
I just ask freewallet I can't find it, can I provide me to transfer it out prove ? because they are all transferred to my other exchanges, use the same mailbox, the same as freewallet, But can't, it must be external,  I can only find that person now, if that person can not find, no Know that my money can be brought back.

During this operation, my pin code, password, and google authentication are all correct. I didn't change the reset. I just is changed the access method. It's so complicated. I don't know others  Are other people the same as me? Still because I I have more money or other reasons. I feel that it is too sensitive in terms of safety judgment. Most of them now use other recognition. Finally, I hope my money can come back. I just complain, by the way. Everyone, to avoid these operations, maybe it will affect your money transfer, in fact, I think I did not do anything wrong.

In addition,  don't use they internal transfers , these transactions are not recognized

my freewallet id  197269dd

===========================Progress on 11 September 2019 ============================
Reply me ： We will check the provided information and get back to you asap.
===========================Progress on 12 September 2019 ============================
Reply me ： We have a question - are you the owner of these coins?            
I have nothing to say about this question. It means that others have passed it on to me. It's not mine. I still need to prove that it's mine. What logic does it have to do with you, whether it's for free, for money, or for something else?
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