My funds at cex.io (about 0.9 bitcoins) just vanished instead of be sent to my wallet with the automated withdrawal option... The funds just disappeared... there's no record of any negative transaction in my balance!!!
That happened about 10 hours ago. After many message exchanges with the support staff I got for quite a while no reply from them other than "they're looking into that" and that "it has been sent to a cex.io supervisor"
I finally (after insisting a lot) got the following message from the support staff:
"it appears that the AutoPayout feature glitched, making transaction stamps in user's accounts but not always actually provisioning the transaction to the block chain. I think you are one of those that has the stamp with no consequent withdrawal, I have raised the urgency of your ticket and linked it with the group of incidents that share this feature. It may take a little time as there a few of these tickets pending at the moment"
... is that only happening to me? or are there more cases? I am very worried.
That happened about 10 hours ago. After many message exchanges with the support staff I got for quite a while no reply from them other than "they're looking into that" and that "it has been sent to a cex.io supervisor"
I finally (after insisting a lot) got the following message from the support staff:
"it appears that the AutoPayout feature glitched, making transaction stamps in user's accounts but not always actually provisioning the transaction to the block chain. I think you are one of those that has the stamp with no consequent withdrawal, I have raised the urgency of your ticket and linked it with the group of incidents that share this feature. It may take a little time as there a few of these tickets pending at the moment"
... is that only happening to me? or are there more cases? I am very worried.
Since the support staff has explicitly acknowledged that it is problem on their end (AutoPayout feature glitched), you shouldn't be worried too much. Give them a day or two to solve the problem.
