Topic: Gambling company's responsibility (Read 333 times)

Unfortunately, I don't think these gambling license authorities will push thru a weak complaint.
Maybe, if their name is already dragged to a controversy and media is already part of it.
But most of the time, if the complaint is small, they usually ignore it.
So now, it depends on the player himself where to go on these casinos.
This is why, it is better for you to check the reputation and reviews of the casino before spending any amount to them.
How many cases have you heard that the licensing authority helped the player resolve his issue to the casino?
This is for you to think about. So you have idea where will your complaint go if ever you file one.

These license issuer companies should start monitoring these gambling sites that break the rules and tarnish the image of online casinos, but unfortunately, they are not doing anything because they can only take action when there is a case brought to their attention, they have a proper forum for complaint and they only give weight to accusations when both parties presented their pieces of evidence, the complainant finds it easy to file a complaint on forums and other platforms because the action is quick to resolve if the casino is protecting his reputation here.

That license is not that strong to close down a scam site, most probably there’s a penalty for this but if you failed to report the no the issuing regulatory, then that license might not be revoke. I believe on their responsibility to assure the legitimacy of the site before they issue a license, and I know it takes a lot of paper and fees for them to qualify but still some site turns into a scam site, maybe they have fake license to operate in the first place.

There are legit complaints from casinos with Curacao license but unfortunately, Curacao is not following these complaints online until they are directed to them, that will be the time that they will take action, a government agency like Curacao licensing agency can only act on facts and not on hearsay and it must be brought to their attention, I prefer legit complaints as a gauge to measure the reputation of a gambling site than a license embedded on their website.

Their job is to give licenses to those gambling sites that wants to work legally, now if a certain gambling site would scam their players, it is not Curacao's fault anymore, unless there's an agreement that once a certain gambling site scam someone, or do anything inappropriate, their license would be gone forever and will not get a new one from Curacao.

This is one of the reasons why I think that improvements should be made when it comes to the regulations and standards of granting license to casinos, but more so on the monitoring of the compliance. As we are now becoming more inclined to online transactions and digital connections, I think that there must be some kind of mandation that covers the eligibility of complaints submitted digitally to push through, after completing the set processes.

^ This is sad because if you are a complainant and if you are far from a casino licensing company, your complaint will not take action because it's online. I think that is wrong, if you have valid proof and evidence it should be always granted even though if it is online. Gambling regulators are the weakness of the gambling companies to avoid shady actions that could be abused their users but yes, this is not a guarantee that a gambling company will not scam you, they had different loopholes to trick their players.

I certainly agree with this. Most of the complaints are being done online and that's the reason why gambling companies couldn't take any action. I guess it isn't a company's mistake but rather the complainant's shortcoming. Complainants should file a formal complaint accompanied by proof and evidence. Having a license is also a responsibility but it's our prerogative to take action if the gambling company is doing things against our rights.

They can only do action if they filed a complaint in their office but if you just posted it online, even if the complaints are legit it will be ignored, it should be officially filed in their office and hear both parties before they can make a decision, and take action, like any government agency they cannot take an action or render a decision without a formal complaint or request to take action.

I am not sure if those gambling regulators that give licenses to any casinos are monitor every casino. Curacao seems a good place for the casino to get a license since Curacao is not too strict for the casinos to run their business. Even if the casino scam their customers and casino get punishment from Curacao, that casino can still make another license from the other regulator and the same thing will happen. Having a license or not, the scam casino will still scam their customers so it needs more care for the customers to select the casino and not just play on the new or unknown casino, even if they have a license.

Different licenses have different responsibility regarding the casino and the player, most of Bitcoin casino using Curacao licenses since it's widely used and very popular. Also don't forget Curacao licenses has many type, so you need to know which type it is (you can found on the bottom pages of the casino). We all know 1xbet is scam casino and there're many complaints if you check on their social media, they're using Curacao E-gaming license which this license doesn't protect their players.

What exactly do you mean by the standards vary on each gambling license company? It is not a company that issues gambling licenses in Curacao. It is Curacao itself. The government of Curacao, which is actually under the Kingdom of Netherlands, is the one that regulates gambling registrations, issues licenses, and monitors them afterwards. So all gambling licenses issued in Curacao are issued by one government agency. They all share the same standards.

If we are talking about offshore Curacao company, the answer is - no
Offshore companies doesn't interested what will be with services and business they are giving license. The main income for offshores is from such grey activity.

And UKGC or DGA i think will monitor what will be with those who were licensed by them. Because one company in Great Britain and the second one in EU.

license in other words can be said as a form of intellectual property, the meaning is like this.

license can be defined as a separate agreement between the first party and the authorities, it has nothing to do with gambling sites that get a license one day they try to deceive gambling players on certain sites, if the gambling company complies with the applicable laws in the area, they are legitimately issued a license to market their gambling site.

As far as I know the license may not be given or revoked, if certain gambling companies can harm the economy of the area that issued the license, if the loss on the player's part say (cheat) they don't care about it, except: from the player's side reporting to the authority that issued the license, maybe it's a consideration to revoke their license.

What has happened so far, the players who are deceived by gambling sites that have a license, never report their losses to the authorities, that's the problem, the authorities feel they are not harmed, they think it's safe, for that the permit is still running for certain gambling sites.

Most of those who give license to operate don't care much about the platform after they have successfully passed the initial requirements. It is only before licenses are renewed when they'd start to be strict and whatnot. AFAIK, Curacao license have the simplest requirements and cheapest of fees, hence why gambling operators prefer to use them over any other licensing platform. Moreover, Curacao doesn't really investigate scam sites albeit receiving reports, thus damaging their reputation in the gambling community, making people think twice in playing on platforms with the said license.

They do have standards of course and they would really vary on each gambling license company and its true that Curacao had the simplest when it comes to standards that's why most people do really

have those kind of impressions that Curacao license is shit and doesn't really have that kind of quality when it comes to licensing and I don't think about those responsibility
but depends or vary because we don't actually able to see on whats their monitoring system when it comes to this and which doesn't shown
in public.

You are correct about practical considerations. Obtaining a license is more a declaration of good intentions, rather than providing a real mechanism that can influence a dishonest casino. I also first of all trust a casino with a reputation plus using a system of provably fair, but if the casino is licensed, then this is an additional plus for them.

I do not think Curacao is fully monitoring all of the casinos that have been registered with them. Still, Curacao can investigate a casino with a problem if the victim can give a detailed explanation. Suppose the casino still pays the gambling licenses and operate their business. In that case, Curacao will not try to do anything, so if there is a problem within the casino, it is the casino's responsibility.

Maybe Curacao is a regulator for all casinos, but if something happens within the casino, that will be a problem for the casino and not Curacao. Maybe it is a job for every licensed casino using Curacao because they are directly connected with their customers. If something happens to them, it is the casino's job to solve and fix it.

We all know how Curacao gambling license is probably the cheapest and the easiest to obtain. Curacao is not strict when it comes to gambling companies and operators that want to acquire a license. They don't have a high standard. I doubt they even take a careful look at the company's integrity and capacity so I don't think they are that responsible. A Curacao license is definitely not comparable to a UK gambling license or to a Danish gambling license. Many gambling businesses that passed Curacao's standard will definitely fail in the UK and Denmark's standards.

The key part is that it has to be registered to a company, and therefore that company has to be registered to a person. That then allows you to hold that person responsible if anything does go wrong or at the very least have them investigated, and decide it in a court of law.

If licenses weren't a thing then anyone could register a domain name, and scam people without much consequences. I know that's still possible, but at least people do value the idea of being licensed due to having some degree of protection. Its not perfect, but its something that adds a extra layer of security. If you wanted to be assured that a gambling website has been checked, and verified that they are who they say they are then you can do that by checking the register or contacting the gambling commission.

Yeah, your right. It doesn't guarantee anything, but it is an additional layer of security. While, it most definitely isn't fool proof it will help in certain instances. Fake data I expect is rare, since I'd hope that the gambling commission would require some sort of government confirmation, i.e checking the person behind it is who they say they're.

Assessment criteria is available online, UK gambling commission has it here: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments

So, they basically check that the website operates as specified. In fact, that website is a great resource for UK based or gambling websites offering a service to UK residents, since it specifies the requirements, and what's expected from your gambling service. I believe the gambling commission is a government run scheme, so they would absolutely verify the identity of people, and businesses offering gambling services.

Everything is business, you pay get the license and they don't care anymore. What these licensing companies does, check for the requirements. If the requirements get fulfilled they provide the platform with the license. This helps the gambling platforms added value and doesn't guarantee the users on trust factors. If something goes wrong you can request help, but these days those aren't really useful. Because, they do have some terms and conditions.

Some casinos that have gambling license don't mean that they are always legit and not s ht gambling sites.
And about the monitor from gambling license itself, I ma surethat for the first sign, they will evaluate the platform in order to get license or not. And this will need much money.
But we don't know exactly whether they will always monitor the gambling sites or not always. We know that sometimes,they will probably control the gambling sites, but some gambling sites may be able to do some fake data or otehr ways to maintain their license. except the gambling license got some bad reviews

Both are definitely preferred. Though, I know a lot of people are going to disagree with that due to the KYC element. Most licensed gambling websites are required to take some sort of KYC, since they need to comply with the national laws set out by the government, which is what the gambling commission usually go by.

There's definitely a reason that gambling websites ask for KYC, though you can't always guarantee what they'll do with that information. I think the misconception is, KYC is always bad. Though, I would partly disagree, and say certain services it makes sense, however the issue with KYC isn't the act of requiring certain identification or confirmation of identity, its the amount of information they request from you that's the issue.

The government should be the only ones which have access to much of the information that websites gambling websites require, and instead of giving the information to them directly, the government, and gambling commission should work together, and generate a unique code which is linked with the KYC information that only the government hold. Then, you can be sure that the websites that you use that require KYC, can only verify that you are who you say you are via giving them the unique code. The government then are the only entity that has possession of your sensitive data. Most people are already registered with the government in some sort of way, for example National Health Service, Banks, Electoral Poll, so this wouldn't be a massive invasion of privacy. The problem is at the moment we keep giving our information to these companies, that will use it any way they can, and profit from it.

You have a point on that. Not all licensed casinos here are doing the right thing. Maybe, the gambling license authority will only take action if there is legal suit towards the casino. That's when they will take a look on the site. But if it is just small complaints, they basically ignore them. So yes, better look for reputable casinos in the forum and check their trust summary, rather than look for the license logo. It is just a plus in my opinion as well.

This business of getting a license is just bureaucracy created to raise money.
At least we know that a site that has a license has a real person behind it who can be held responsible for some damage, but whether that will actually happen is another matter.

A license doesn't give users any security, I trust a good reputation here on the bitcointalk forum a lot more.

Also, if those funds had been ran off then dont expect that there would be some sort of recovery because those online gambling sites doesnt really ensure out that they could really be trace it out.

This is why its just right that you wont really be making this as a solid indication about legitimacy specially with Curacao licensed gambling sites.Im not talking about general thing but
this is the most common case or probabilities that could happen and some people do really give out that wrong impression about being legitimate most of the time.

Curacao license always takes minimal fees in terms of casino revenue, if I am not wrong it's 0% fees if you are operating outside Curacao remotely or something like that. I may be wrong though.

I've never seen a video call system from a casino either but maybe that's a new technique of harassing the players and an attempt at forcing the player to surrender their funds.

I never understood why verification and all matters because casinos can't be exploited and if one can exploit casino, he can easily fake documents lmao.

1Xshit is a classic example of how you can have a license and still scam players because the license provider doesn't give a damn about players and all you need to do is complete the formalities and pay the license fee. I heard from someone that all these license providers are also biased towards the casino so in case you turn up to them for a scam accusation or report they will simply ask you to contact the casino and if at all, they will favor the casino only.

For crypto casinos, I think I rather prefer a casino with a reputation and history of paying players rather than a licensed casino but new and that has issues. One reason behind this logic is the fact that licensed casinos can ask for KYC much quickly and for no reason while anonymous casinos let you win and withdraw without any hassles but of course, they must have some background or history of operating.

As a licensed provider, what they do is to ensure that the gambling company is following a legal procedure for their business to become legal. The fact that they were able to get a license, means all their public information was disclosed to the license provider.

What will happen along the way of their service can't be monitored. In this case, if something worst happened, maybe report them to the license providers to see what action they will do. I've now become curious if they will really take action.

Maybe that license will need to renew yearly and that’s the only time for the issuing company to see and analyze if that site is working according to the terms of conditions of that license and maybe they also have their support to contact with if you are having a bad experience with that site. Those who issue license are indeed responsible to monitor such gambling site because a lot of gamblers relies so much on the credibility of a license.

License isn't everything and not a solid thing that you could ensure that the site wont turn out to be a scam which is something unavoidable or couldn't really give out assurance for it not  to happen but

the thing here is that you could somewhat have that confidence that they could really be traced up at least rather than into those  who don't have license after all.

Speaking of monitoring then I don't believe that they are really that putting on it that much because once a gambling site had their licensed been released then
I don't see any further actions that those licensing companies would care that much.

I think that's out of their control already. I mean, the company complies with all requirements legally, therefore, it's one step that the site is somehow trusted. It's now up to the people if they will choose to gamble on that site and understand the risks.

That's why it is always a good habit to check the site's reputation regardless of whether they are licensed or not. We should know already that crypto-gambling sites are not totally regulated so the safety measures should start from ourselves.

You pointed out the reasons about how to chose the right company to play.
When i am asked about the best way to chose the right one, i always recommend to chose one from the reputed websites lunching their services using the bitcointalk forum. Channels in the forum is full of reviews based on users experiences in addition to the platform activities especially if they are running promotion campaigns here so you can rely on the quality of users who join them and the manager they hire to handle the campaign.

For online users, even with licenced companies, any user can get in unexpected troubles for a reason or another.

but on the other hand I see that getting a license is currently very easy because the regulations set are not too strict so that even if the license already exists, it is only a sign that they have been recognized and the recognition that the gambling house only requires various rules and regulations. various files for licensing needs, the rest do not exist.

But it's a good thing that they can simply be recognized by several parties

I just wished this licensing companies don’t just relent after issuing out licenses but take better steps in ensuring the satisfaction of gamblers who visit most online and offline casinos we have had lots of complaints and most time I wonder if this licensing organizations are just there for what the stand to benefit or have the interest of gamblers at heart

Take 1xbit as example: there are several complainments and scam accusations against them, but they still have a Curacao license. Their main gambling site, 1xbet, was even forbidden from sponsoring soccer clubs in Europe, what didn't prevent them from owning the license at same time.

It makes me believe those who concede the licenses don't worry about the casinos' reputations. They might just wash their hands of it, giving this responsability to the regulators and authorities of each country to apply the most appropriate sanctions or bans to problem casinos.

This topic comes up more and more. As a business, depending on the license, you must perform a KYC. If someone creates a new account in someone else's name, then what? I don't think a gambling site is obliged to verify that through a video call. Only documents should then be sufficient. And most site have a mechanism that once excluded, they stay excluded.

This is an interesting thing to consider, I suppose there are some restrictions on those licenses that if broken it could allow for the issuer of that license to revoke it, however even if that was the case I do not think many gamblers would care, there are many casinos that do not have a license like that and that are still trusted by many people because they have not scammed anyone, and there are many casinos with a license which have done it, so at the end the license means absolutely nothing for most people.

How solid are these KYC's really when there are situations where licences are sold to new owners. How can those who issue licenses follow up on the licenses they issue to ensure that the new owners are of good reputation as well. Operating with a license is an indication of credibility but not a 100% guarantee that a gambling site is credible, for all you know, their license may just have been bought over by new owners with dubious intentions.

Curacao license is one of the cheapest, so it gets a huge number of online gambling sites. You should not expect that your problems will be resolved by the licensing authority. There are many stories on the Internet when even licensed casinos have not acted honestly with their users.

I guess you are getting confused with product licence against regulatory licence.

Software provider will give you official copy of their casino software to do business with which is like those Curacao is doing whereas to operate the casino business, you must get approval from governments to provide gambling services to a country which is again being termed "license" but for different things.

Basically if you develop your own software then you need only one license which is regulatory approval from a government to provide gambling services to their people. Software license is easily available by paying the fee whereas government license needs lots of documentation and regulatory terms to be followed to make sure that a casino will not be breaching the laws of that country.

Sometimes the reviews are often just an attraction made by some people who are influencers from the casino site, and maybe even we will only see positive reviews and they actually hide negative reviews, I support what you say, because it is better for us to investigate how trustworthy they are by interacting directly with users who have been using the site for a long time.

Don’t rely much on reviews, better read here in forum those casino and see for ourselves if they have records of scam or what their pros and cons. There are many casino that are liscenced and operatesfine with good customer support, while there ar with good and plenty of games to choose from. We may not find what we all wanted in one casino alone but atleasttry to research them before putting money and see their terms and rules regarding deposit, withdrawals, kyc and how they resolve issues.

I believe that as long as they are adhering to the rules, such as paying their taxes and refraining from breaking the rules through publicity, no one will be able to prevent them from continuing in their current business practices. The gambling industry is one of the highest tax payers in the country, which is why they take such good care of it. However, imagine those small time businesses that break minor rules and end up in trouble. Apart from that, there are only a few gambling sites that adhere to the rules. Reviews can be purchased, so we should be on the lookout for that as well.

Maybe some had still in touch with them and maybe some will just forget their responsibility after giving the license and getting the payment. But I think this is not the reason why many gambling sites are got into trouble and become a sort of illegality, it was their own doings and it was their intention to break the rules. Because they are committed to what they sign from the agreement, they might be having good and obey the rules.

Supports are most likely the worst because most of those companies don't really want to invest in them to help their customers. Just like the Telegram group, some don't have multiple groups in their native language. some gambling customers' service might be worse than that because they are late and most of them took days just to reply to your problems. Thankfully this is not the case on exchanges because they care about the customers more than others.

No, do not expect a Curacao licensed casino to be "regulated" in the sense that the regulator will help you seek recourse.

That is simply not the case, given their lax regulations.

I think that in order to trust a casino, a license is only a necessary but not sufficient condition. You need to DYOR and of course, never deposit more than you are comfortable losing.

I doubt that the Curaçao authorities monitor anything. They are characterized by few regulations and low taxes and I'm betting something that scarcity of regulation leads to scarcity of subsequent control. Although if a scam was reliably reported, with evidence to the authorities, it seems to me that they would have no choice but to act.

There are also crypto gambling houses that operate directly without a license.

I am not a big fan of regulations but I support the authorities to force online casinos to implement responsible gaming options (and to make sure they work).

The licenses are useless.

It is all about the reputation of the gambling site in question, and the team that is behind the project.

This is because the regulatory authorities in Curacao is simply not going to go to the lengths of helping you get your money back if something does go wrong - they just collect the license fees and that's it.

CMIIW, but I think the main idea of those licenses is to take sorta KYC of gambling site owners.

When you play on an unlicensed platform, you can be scammed in many ways: site disappears with your money; slots and other games are rigged to significantly reduce RTP; you can't withdraw your winnings etc.
If the gambling site owners are anonymous, they can do all those things and get away with it, but if site is licensed they may face legal procedures.

Report them to the gambling commission, and they should investigate. The equivalent of the gambling commission might be different in other countries, but in the UK the gambling commission sort of verify things are going as they should. Often its a legal requirement to offer some sort of support in the UK, and they need to make it accessible for everyone. If they aren't like I said report them to the gambling commission, and they'll investigate. The website will either get shut down depending on the severity or have their licenses temporarily suspended until they sort out the issues.

As far as I'm aware the gambling commission does do spot checks randomly, though with the amount of gambling websites registered with them, it would be fairly impossible to do this every couple of months for each site. They likely rely on people like you, and me reporting them.

I don't think so, they just take money and issue license to the casino so all they need is money and casino should implement the regulations and terms as per the license. And also in thjs online gambling world its quite impossible to do that which is the reason why the players prefer the reputation of the casinos over the license they have.

Was having a license for a crypto casino gives as an assurance that they'll not scam their customers or tend to have the best experience? I don't think so, it's more like an upfront face of legality especially if they're new and haven't proven their reputation and even those who proves it there are still cases that it doesn't meet what have agreed upon.

Technically, They do audit and inspection before they will give license so they make sure that the casino is following the probably fair guidelines before they gave the license. Its not necessary to to inspect all the Casino frequently since it will cost a lot of resources just to do it. You can report the Casino to them if you find any malicious activity from it. Having a license will cost a lot of money so it will be a waste of money for the operator if they will broke the law. I believe those casino that claiming they have license that doing shady things has fake license.

Only few Casino will fall on the things you are mentioning on this topic.

I do think the online Gambling industry is quite new in the business, therefore such laws, rules, regulations are not really in line. The license authorities already ask them to pay excessive amount of money for various sites and that's what most of them care about plus people don't even file a legal complain against them, Incase of scam or any other accusations, if the Gambling is legal in their country they should file a PIL or FIR for that matters. The government might try and take some actions against them, but it takes time and at the same time it's hard for the person to submit the required documents and supporting evidence on time. Therefore it's not taken too far most of the times. On the forum if they make a post in scam accusations and leave a feedback on the profile, most people will review that.

We can't take away the fact that even for a licensed gambling site, you can't expect a smooth and better experience while using them. There will be a time that a user will experience the worst experience and as time goes by, the issue will not be solved.

Make sure we are putting our risk on a site that does have a good reputation overall. With or without a license, we can bet that we are somehow treated fairly on that reputable site.


AFAIK, there's no regulatory body that monitors "CRYPTO" gambling sites in general. By issuing a license, it's somehow made that business officially legal but the future actions of that site are not monitored.

The responsibility of choosing legit sites is on our side. Why choose a site that is tagged as unprofessional, untrustworthy, scammers, and do have negative reviews at every side of the forum?

In the beginning, before choosing a site, make sure that a good and deep DYOR is done.

And not because a license from Curacao has been obtained, we can put a trust in that site already that quick especially for new sites.

Curacao license is a legal one, and yet also easy to obtain, much so that their license is pretty much branded to have a very weak reputation, and that well, from what I know, a few of it's policies aren't exactly customer friendly. So if you and the casino have a dispute, they won't really do much. It's like yep, they're able to do their job, but it's subpar. It works, but not really the best kind of thing. As for them doing their job, well, they still stand no? Guess that's enough proof to show that at the very least, they show that they are "doing" they're job.

One thing about life is that even the government do not care about anyone, the reason you will see the poor suffering from bullying. There are many people that are scammed by gambling companies, but no power to take action against them at times. There is an adage that says prevention is better than cure, this is because the cure may not exist or could be costly. It will be good to leave the licensing companies alone, just focus on the sites that are reputable and never use the unrecommended ones.

I'm not an expert about casino licensing on how it works but maybe this is true if there are no complaints against them the casino regulatory licensing will not take an action to investigate them but if they often heard such fraud happen maybe there will be a revocation of license.

Gambling licenses may do their job silently because that is impossible if they don't take an action as a gambling regulator.

I think it depends on the agreement on whether the gambling license provider will either monitor them after they already issued them a license or not anymore, as long as they are paying right. I believe some of the things which are not stated on their contract isn't their liability and responsibility anymore, hence, maybe some company just leave the concerns and issues all to the casino themself as they are the ones who are mainly responsible for their customers complaints and feedbacks. Because after all, the services are offered by the casinos, not the provider.

But i think it would still be good if ever there would still be some sort of connection to the license provider and the casino so that they could check if the casino is still worth the chance to offer and renew the license to. Although this decision would lie to the hands of the provider because the situation seems hard itself and would just add another work to attend to.

If there are no complaints brought to their attention I doubt if they are going to take action, in my opinion, the reputation of the casino has more weight than the license it's displaying on their home page, reputation, and the kind of complaints lodged against a casino are the things that will make us decide if we are going to play on that casino.

If they are doing their job they'll monitor the gambling sites to whom they issued a license. However, most complaints nowadays are only done online, only a few of the complainants are filing a case against a gambling site that cheated them, that's why the provider could make the right action as I think that's their main basis, it has to be proven first before they make their own action.

Maybe not.  As long as the casino is paying them the money for the license it's good. The support of the casinos to its customers is perhaps none of their business. I have not seen any discussions about the Curacao license board in forums or on review sites that a casino was slapped on the wrist for scamming. Maybe it's the reason game-protect even got the idea of her business.

Some company give gambling licenses. Curacao company, UK gaming company (UKGC), Danish Gambling Authority etc. Curacao Company licensed some prominent betting sites. Do they monitor after giving license? Now a days a lot of betting sites have  gotten license from Curacao but their support is not up to the mark. Even some betting sites scam with customers. Even this forum we have seen some gambling sites negative review.