Topic: Gamdom casino- not paying correctly. (Read 623 times)

Again, please look at my screenshots from support which show communication by them to me at 7:55am. The game started at 6am. So yes it was close to 2 hours before the decision was made. The game was concluded by then.

That 40 mins was a response between themselves to the providor. It was relayed to me at 7:55am I was made of the decision as per screenshot which is time stamped. Game started at 6am.

I placed 1000s of sports bets never have i brought up anything like this so I really don't like the "extortion" comment you have said. I tried to resolve it amicably as I truly believe it isn't right. So that's okay I will post everything in the past that has happened and open cases online, to show they have a history of incorrect payments with sports betting.

What I will do is compile all of the times I have been paid incorrectly on a sports bet by gamdom and I will post it on here as well as my issues with them rolling back my rakeback randomly.

Then you can further understand why I felt the need after this has happened to bring this to the community attention, before judging me.

Then unfortunately you believe things rather wrongly. They don't owe you anything. You asked for the last leg to be voided, they inquired this to their team and got it granted, things were pretty much closed on that point.

You can't simply ask for one thing, got it granted, then ask for it to be revoked just because the previous situation offers better benefits.


Please do provide them, perhaps you have a case with those past betting history, perhaps not. The evidences provided by both of you will tell. One thing for certain, though, the situation with this three-legged bet, where you had it in writing that you ask the third one to be cancelled, is not a valid case.


Umm... question about this... timeframe. You previously made a narrative that their team reached you with their update that they've voided the bet [with technical issue aside] way after the game was over, with them taking approximately 2 hours to get back to you, now with them providing their evidence, with time stamp and all, you acknowledged that the response is way below the original time-span you proposed, and now the game was "underway" instead of "had concluded"?

Did you not remember, or did it not even occured to you before that they gave a response approximately 40 minutes instead of two hours?

From the way I read things, you asked for a cashout basically. You had won 2 legs and the 3rd didn't look like it was going to be played, so you requested that leg be voided and you be paid. The site complied, and then you find out that the 3rd game was played and you would have won more, but you accuse them of cheating you because they didn't respond right away and you assume they negotiated in bad faith. Then you say do you want to talk about these other issues dealing with rakeback or whatever. Then finally, you agree to a smaller payout then what you feel is owed. Looks like a typical extortion attempt to me.

You asked, they complied, and you were paid. You cannot get mad later and think you are owed more. Take accountability and deal with the fact that you jumped the gun and were given whet you asked for.

Again this is false. You sat on the enquiry waiting for the result. The providor would have been well aware the game was being played as I became aware of shortly after contact.

It doesn't look good that you sat on this knowing that and that's my issue. You were aware the bet had hit and you choose to do what you did to your advantage. This was opportunistic by you guys.

I still firmly believe you owe me the $359 for this bet. I will post a case on ask gamblers forum and casino guru to investigate thoroughly. I don't believe this has been resolved at all and believe you weren't genuine at all in communications with this bet being aware it was always going to hit. Again you voided and cancelled the entire bet to begin with!

I would also like to add I have had multiple bets placed in the past where you have underpaid me by significant amounts and I have had to get in contact with your support team to credit the extra funds. Would you like me to post the chat transcript of all these occasions? I am more than happy too? Please look into my account you'll locate those times also. I didn't make anything of it though as you paid me the money but it certainly isn't what a customer wants... to be undercut multiple times on sports bets and have to actually chase that money by contacting customer support.

Not to mention... having my rakeback rolled back several times also... do you want me to post about that? I was trying to keep this civil but you have failed to understand things from my point so I am happier to take this further and show further dealings I have had with you that have been negative.


Also I see contact at 4:10 and a response at 4:46. As advised game had well and truly been underway and your providor was well and truly aware of this. This is not resolved at all in my eyes. I wanted it simply solved amicably under the circumstances but looks like I have to go further into this and also show a history of incorrect payouts to further support my argument.. which I was trying to avoid in coming to an amicable resolution...


Once I can understand, even twice but multiple times it starts getting very suspicious in what the intent of your providor is.

I will also give an option of trying to resolve this in good faith by paying me $200 of the $359 in good faith but if you aren't willing to do that to resolve the issue and move on I will just go forward with opening those cases and providing further information.

Hello KR93,

Lets get all the facts aligned here for you.

Your bet was placed on September 12 at 14:57:51 PM CT.

You reached out to support on September 12 at 16:08 PM CT with this request and our Customer Support Agent responded to you at 16:11 PM CT, a lapse of 3 minutes as they read the messages you have made to give you an adequate answer. Your request was specifically to VOID the third leg of the bet in question due to you saying that the game was being canceled. You provided a screenshot proving you knew what you were requesting and even made a second post during your first 6 messages to again ask the "traders" to cancel that third leg. Those screenshots were provided in my first reply to this thread but I will supply them again below.

https://gyazo.com/bad61cc5b9198a16e8d3a3056c21923d
https://gyazo.com/4544808ae896667d2ac4aa5486288949
https://gyazo.com/e4f4e517c04326ff2ff64b800ed7e53e

Our CS Agent reached out to the provider before answering your message on September 12 at 16:10 PM CT to inform them of your request to cancel the last match on your bet. Screenshot with the communication with the provider is below.

https://gyazo.com/2f77159116864f3d9437b6d0ed02ec70

The provider responded back on September 12 at 16:46 PM CT that the action requested has been completed and you were notified immediately and with no response your ticket was closed on Gamdom.

You then came back the same day a little under an hour later at 17:38 PM CT with a complaint that the entire bet was voided and that you did not get your winnings. You also went back on your original inquiry on what created this ticket and stated that we should never have canceled that third match on your combo bet. You claimed "I asked for the last leg to be void if the game wasn't being played" but as you can see in the screenshots, there were no questions asked but rather a request for the third leg to be canceled and your bet paid out.

https://gyazo.com/99afa6184890542566bc929fcbb1e288

I apologize for the mishap with the provider, as they claimed there was a problem with the settlement of the bet and instead of paying you out they accidentally refunded your bet value of $129. We were informed at 22:43 PM CT from the provider that the payout indeed should have been $393.77 so we credited your account the missing $264.77 shortly after.

In summary, your claim about not being paid out for your bet is false. It was indeed voided by accident and your payout was delayed, but all rightful winnings were credited the same day. In regards to your claims about you asking our CS Agent "I asked for the last leg to be void if the game wasn't being played" which you have stated multiple times in this thread, is also not true. This is all provided by the screenshots showing you specifically requesting the third leg to be voided. In regards to "I had not got a reply for sometime", the time stamps were posted above where our CS Agent made your request to our provider within 2 minutes of your ticket creation and responded to you within 3 minutes to notify you of the status per your request.

I believe all the proof that is needed is supplied here in this post and would ask for this accusation to be wiped clean.

Thank you.

Jayson

No, I asked for the last leg to be void if the game wasn't being played. Which I thought the providor (gamdom) would be well aware of.

I had not got a reply for sometime and noticed the game was being played and had almost finished. As I had not heard back from gamdom I assumed the bet stands as the game was being played.

When gamdom made the decision to void the last leg the game had already concluded. This is why I believe the bet in full stands and needs to be paid out in full accordingly. In fact as advised originally gamdom cancelled the entire bet. To the point I can't even see the bet anymore in my betslip it's no longer there on my end. Luckily I took photos when the game was being played of the bet.

Otherwise they can just sit there and cancel a bet after waiting to see what the result is. (Not saying this is what gamdom did) but essentially this is what happened and I don't deem it being fair at all. By the time they made the decision they made (to void the entire bet) which wasn't what was asked.. the game had finished and my bet had won.

I placed 1000s of bets and never had an issue like this.

The point I tried to clarify is actually the one near the end of the sentence, where OP asked for one of a three-legged bets to be voided and let him "cash out" with the two that he already won, of which by nature, AFAIK, is not allowed. Three-combo bets will need all three to be won, someone can't just ask for the first two to be accepted and the last one to be voided just because they asked for it.

The point was, OP asked for it, they granted it, then he asked for more.

looking at the screenshot Jayson shared and the explanation he made, the OP asked for the last leg to be voided(because he thought that the match was cancelled) but the provided made a mistake and voided all the bets instead which was fixed by the casino by paying the OP the winnings for first two leg after the OP reached out and complained about the mistake.

OP, please refrain from posting in consecutive, it's highly frowned by the forum rules. If you want to add something to your post in a relatively close timeframe, before anyone can inquire any other thing, you can do that through edit button.

That said, help me understand this, you reached their live support to void a three-combo bet because the last leg took a while to be played. They relayed this to the provider and the provider voided the bet as requested [granted, took a while, most likely due to a time required in chain of communication, and when it got voided, the game has begun and almost finished], and then you inquired to have two of the three legs --with the third as the one you asked to be voided-- to be marked as a valid and paid, they granted that too, and now you asked for the third leg to be paid?

Please also refer to the following images that show the game had started at 6am and by the time support had got back to me in regards to advising the bet was void was at 7:55am after the game had concluded and that leg already had won.

Please note I also had the same leg in another bet which was unsuccessful and the leg in that particular bet had also been marked as a win prior to this.

As you can see the response was well and truly after the game had concluded which began at 6:00am and as a result of this the bet should be paid in full as it had already concluded before they decided to do what they did.

https://talkimg.com/images/2024/09/22/gs8xJ.jpeg
https://talkimg.com/images/2024/09/22/gspjb.jpeg
https://talkimg.com/images/2024/09/22/gsDOv.jpeg

You really need to put everything into context in regards to this. As you're not understanding the game had finished and already resulted in my favour when the providor did what they did.... game started at 6am. The total points had easily well before 7:55am there is absoloutrly no denying that.

Do I also need to provide the chat transcript where your support staff indicate this had been done in a technical error?

Or can we just get over and resolve this by you doing what's right and paying out the $359 in goodwill due to the circumstances.

 providor knew the game was nearly over and the last leg had hit. That's why they decided to void the bet. Which was not asked. When I called it out then you said it was a "mistake" and decided to pay me for the 2 legs that had already hit.

Again this was not what was asked and the providor and gamdom voided the entire bet after the result of the 3rd leg had already concluded. Which is plain and simply just not good enough and there needs to be more communication between support and the customer before going through with such actions to confirm.

This is where I see the issue is here and what's frustrating as a customer you have not seen it from my point of view at all.

The game had already been win by the time your customer support agent messaged me back to me. They saw it as a potential way to get out of not paying me the extra $359. If you wanted to be genuine you would have advised the game was played and had resulted in that leg being a win. But you didn't. You tried to be tricky in acting as if it wasn't being played. That's the issue here.

I asked support to cancel the game if it was not being played. You guys actually voided the entire bet originally also... keep that in mind...

The game was nearly finished when your support agent got back to me advising the providor had decided to cancel the bet (again which was not asked) I only wanted the 1 leg cancelled if the game was not to be played. By the time your customer support agent got back to me the game was almost over and the leg had already hit. Based on this I still demand the amount be paid and I am happy and content.

There needs to be clear communication by your support agents before making such decisions with the customer themselves. Making a decision yo void the bet when the game was already nearly over and the last leg had already hit just isn't up to standards.

I've never had such complaints before. Had always had a good relationship with gamdom untill this. I would be content if the amount is paid out to me in resolution and posts removed.

Hello,

My name is Jayson and I am Head of Operations at Gamdom. Our social media team has just forwarded me this thread and after a quick dig through our support system and verifying through our communications with our provider, the action that was executed was directed by the user himself. Please see the gyazo screenshot below from the user instructing our support agent to contact the provider to cancel the third leg and process the bet as complete.

https://gyazo.com/bad61cc5b9198a16e8d3a3056c21923d
https://gyazo.com/4544808ae896667d2ac4aa5486288949
https://gyazo.com/e4f4e517c04326ff2ff64b800ed7e53e

In the gyazo below you can see the user rightfully reached out that the entire bet was voided, which was a mistake by the provider and the correct amount (first two legs of the bet) was followed on and credited to the players account. You can also see further down that the player is now insisting that the third bet that they asked to cancel is to now be paid out because the match continued on, even though the user specifically requested it to be voided as indicated in the above screenshots.

https://gyazo.com/99afa6184890542566bc929fcbb1e288

As all the proof has been provided in this thread, I'd appreciate a moderator to close this accusation and mark it as false and resolved.

Should there be any further questions needed, please let me know and I will answer as soon as I can. I will try to make an effort to be more active via this forum so that accusations like this can be put to bed or resolved.

Thank you all.

Jayson

After this experience I can only come to the conclusion that gamdom cannot be trusted. I am negative $359 of what I should have been paid out for a struck bet and there is nothing I can do about it. So I can only warn others to be vary careful dealing with gamdom.

It'll be sad to see someone discouraged from trying crypto-based casinos due to their bad experience with one [or two] casino. Though there's nothing that the forum can do to turn that decision, one thing that might worth saying and to be considered suppose you're wanting to try another casino, try to look one with a representative here, and one with quite a reputation.

Might save you from headache, as it'll be easier for the forum members to help you get to the bottom of your case by contacting the rep account here and encouraging for replies.

sorry you had this experience and is getting discourage from using cryptocasinos after this. we do try to help but we can't really do much. anyway, it'll be entirely up to you whether you continue gambling on crypto casinos or not. just so you know, there are other crypto casinos out there that are also active on this forum and are reputable on this forum, if you are interested you can check them out.

I meant to say "unresolved" 😂

I'm really starting to turn away from online crypto casinos now after this has happened to me. No leg to stand on.

I don't think they will even come around to respond since selection was voided due to an alleged miscommunication between the user and support stuff

It's actually 1 rejected and 1 unresolved complaint. On further reading, both complaints seem to be from the same user, though gamdom never responded to the second complaint even when they were called upon by the mediators. That about 2 months back.

It's basically what happened with every casino, they're bound by their provider's decision and inquiries. Providers has power to call bets as void [of which I am very sure are based on just reasons] and inquire for investigation on a gambler's profile. To call that a casino can't be trusted because their provider has power to void bets... well, then in general, under this classification you gave, every casino is not to be trusted.

I am extremely concerned with how their support system works.

If Gamdom doesn't want to reply here after being contacted by yahoo62278 you can try posting this complaint on askgamblers(askgamblers is a mediator), they might be able to help you resolve the issue you have with Gamdom.

edit:
I did a quick check if Gamdom has been reviewed by askgamblers, and they have, they also have 2 complaints posted against them, one of them is resolved, and the other is rejected.

edit
I meant to say unresolved 😂, my bad

It's been a while since I logged into the platform, more so the sports betting section.
Why would they do that manually?
Isn't there an option where a player can cancel the bet himself, minus having to go through the support? I find it so creepy.

I don't think the gaming provider is at fault in this case. Do you have a screenshot of the previous chat with the agent that misunderstood you?

yes they decided to cancel it themselves after I enquired about that. Support have been hopeless and aren't understanding the situation.

Imagine if this was for $100,000 or a bigger number. This should turn anyone off from betting with them. I have tried to give them the benefit of the doubt but just gets met with silence and deaf ears. This was a combines result from lack of communication through their support and providor.

That should help you make a proper choice next time. Support is another element of a service provider that is equally important in case of queries or issues.

---

Are you trying to say they just decided to cancel the last bet when you tried to inquire whether the game had been played or not?
Or the bet was voided for some other reasons?

I need to advise you that the issue was solely with gamdom contacting the providor in regards to if the last game was being played or not. Without my consent they got the bet cancelled which is why on the results page of the last leg you can see the $129 credited.

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

So in other words gamdom can't be trusted to place sports bets with because their providor can decide to void bets if they look like winning? That's really encouraging for gamdoms reputation isn't it? If that is true that is absurd and would suggest not betting with gamdom if that's the case.

Thank you. Now I'll quote for visibility and take a look.

Gamdom may browse the forum from time to time, but they do not have an official account here at this time. They rely mostly on their live support and email support to fix issues.

I'll send a message to their team and if they want me to reply I will. Odds are they will direct you to their live support agents. If the sportsbook voided the match, there's not much they will do.

If there isn't a direct representative for gamdom on this forum that does concern me.

If anyone could direct someone from their team management to sort this out it would be appreciated.

https://www.talkimg.com/images/2024/09/19/gZvjc.jpeg
https://www.talkimg.com/images/2024/09/19/gZYOP.jpeg
https://www.talkimg.com/images/2024/09/19/gZynq.jpeg
https://www.talkimg.com/images/2024/09/19/gZJvj.jpeg

Have done as asked.

Quoting for visibility. Looks like you need to upload your images through talkimg and repost the links

https://ibb.co/rmBytLt
https://ibb.co/sjw9p8Y
https://ibb.co/X22wL6g
https://ibb.co/T8Dd955

I have attached the photos. So the bet was $129. On 3 leg multi. 2 of the legs had hit. I contacted them asking if the last leg was being played or not. Then they contacted me back saying they had void the bet and returned $129 stake. This was not what was asked at all and no idea why theyvdid this. After messaging them they then decided to pay $264 extra for the 2 legs that were hit. I contacted them asking why they did this? Soon after found out the last leg had finished and was as you can see an easy win. I contacted live support asking why they have done this and to pay my $359 extra for the bet. It was met with this was a decision by the providor.

The communication through support has been awful since they have not understood the situation at all and just keep saying it's been the providers decision. How is this fair? I always have good things to say about gamdom and do like there platform however I do need to stand up for myself with this as there has been no common sense. It feels like the providor saw the game was nearly over and a win and decided to just cancel the bet entirely?

I have never complained about a bet before with them either.

How did you know about this mate? Official communication from them?

I think if they are serious about their presence in the forum, then they should just create a new profile instead of trying to access the old one to no vain.

---

Gamdom did have some issue which they resolved in the past, so I am confident OP will be helped too. He needs to be more clear by adding more proof on his post on what happened.

this thread kind of reminds me of a case from Rollbit that was just resolved a day ago. I wonder if they are experiencing the same issue.

@OP I recommend following the suggestion given by other members, it'll give more context about your case and help us understand your case better.

it'd be nice if you could clarify that part, I mean what could have caused for him to get underpaid?

I was wondering because I actually have not seen them active here for a long time which warranted my comment. If they were that concerned with their presence here they could have made sure their representative always  keeps their announcement thread active with the updates and development of their casino even without running a campaign. This could be fine to do because there are lots of competitors out there and if one must be outstanding, one must go extra miles to making sure they have some extra features which others do not have to keep the traffic flowing.

Dear OP, you need to bring the right evidence for your accusation, that way the community will be able to help you, if you can take some screenshots of the bet and the winning, you will clear all your doubts about what happened in your betting process and where does the money go.

Maybe the problem was is your side and not in the casino side, we must have the right evidence to be able to judge the situation.

I remember Gamdom very well. It was the first campaign in joined as a member. It was managed by yahoo62278. I did play in the casino for sometime. I wonder why such casino never bothered to return to the forum. Was it that they weren't satisfied with the results they got or they don't think here is market enough to advertise.

Glad to know yahoo is here and still in contact with the casino.

You have to create a proper accusation against Gamdom you need to include all the necessary information that can prove your case, and also make your thread in the right board, because gambling discussion board is for gamblin related topics and not general scam bursting board, and I am sure from the evidence you will share we can be able to trace where the problem is coming from and how best the effort of both parties to resolve the issue.

Gamdom casino is some how popular enough so getting their attention shouldn't be a ard job to do, for their legit player's, so by including more evidence you are directly aiding the team to get you case resolved without further delay.

I can let the team know if the user presents his accusation in the proper form. Reading it as it sits, there is no username, no mention of funds owed, and doesn't convince me that there is an issue. I'll be happy to point the team here once the accusation is properly formatted.

Gamdom team is inactive in Bitcointalk forum. They do have an ANN thread here: Gamdom.com - 3 Million+ users - Jackpots, Rains - unique games modes. But they have lost the access to their Bitcointalk account.

What has actually happened with your bets? Did the odds provider displayed a wrong odds? Gamdom support team can't do anything if the decision was made by the odds provider. Everything will be more clear if you share your bets here. @yahoo62278, can you help OP by informing Gamdom team?

I do not think this casino is rightly present on this platform though which would have been much easier to communicate on your behalf and the name seems not popular as well. These are the reasons why we advise members to always play with casino whose presence is known here so that if there be any case at hand, it can be resolved without much wasting of time. However, this post you have made does not clearly explain your issues with your casino without any proof or evidence at hand. If you want the attention you seek for here, you can do better by uploading facts and evidence of your transaction and conversations with the casino so that reputable members who can help out would know what to hold onto when communicating with the casino.

So you made a bet and was shown the potential winning but when the betslip was won, your account was credited with a lesser amount? Or did you initiate a withdrawal and got a lesser amount than you requested?

As has been suggested, create a proper scam accusation thread with evidence to back up your claim. AFAIK, Fandom doesn't have official rep on the forum now, there was an announcement thread, but that's inactive now.

if you have a complaint it would be better you provide some evidence to explain where is the issue (like screenshot or just explain what happens) because:

Doens't explain nothing at all... it seems just an empty complaint. Of course no one can provide any kind of support or just try to understand if your request should be evaluated in some way.

First off, this is not the right board to create this type of thread - you can either move this thread to scam accusation board or lock this one and create a new one over there.

Second, can you provide evidence of your claim? It will be better if we have something that actually proves that they actually paid you less than what they were supposed to pay for that bet. Add all be informations you have concerning this your case, whatever will help you.

And also try editing your thread and follow this format^[1].

[1] https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

First of all I would like to say generally speaking I have always had positive relationship with gamdom and their casino. Never had problems before till recently where they under paid me $359 on a sports bet and after multiple attempts contacting support they have not paid the remaining amount.

I'm an R3 member so not v.i.p or anything. It just seems they don't seem to care unless your a v.i.p which is unfortunate. Support have basically ignored the issue even though it's an issue directly with their providor.

I had given gamdom the benefit of the doubt hopeful for an answer and resolution however it just hasn't happened. This is a friendly reminder with none of these casinos being adequately regulated. It does worry me when issues like this do arise you have no leg to stand on.