Bha....Coinbase Blocked Our Accounts, We have 3 accounts from Italy (15000€-18000€-8000€).
Coinbase freeze our accounts 1 month ago, they want to return the money on our IBAN which were actually pre-paid cards with Iban now closed, below you can see full mail cronology, today we waiting another their reply from 10 days..only silence from coinbase, They re-opened our accounts but after 3 days re-freeze...
Marco Colaiacolo
Subject: Interaction with Marco Colaiacolo
NOV 20, 2015 | 01:21PM PST
Dylan replied:
Hello Marco,
After further consideration we have determined we cannot support your Coinbase account, so you will not be able to make any additional Bitcoin purchases. My apologies for the confusion.
Please withdraw your remaining EUR balance as soon as possible.
Respectfully,
Coinbase Support
NOV 19, 2015 | 11:06AM PST
Dylan replied:
Hello,
We have temporarily re-opened your account to allow you to exchange your euros for BTC. Please do this as soon as possible and let us know when you have withdrawn your entire balance.
Regards,
Coinbase Support
OCT 30, 2015 | 12:12PM PDT
Marco replied:
Registered bank account is closed...you can try to send money to this
iban but the money will come back to you.
Change full balance in BTC please.
Il 30/10/2015 19:29, Coinbase Support ha scritto:
OCT 30, 2015 | 11:28AM PDT
Dylan replied:
Hello,
Thank you for your interest in Coinbase. Our primary goal is to make bitcoin safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of achieving this goal, we are legally obligated to implement regulatory compliance mechanisms.
We regret to inform you that we are no longer able to support your Coinbase account. Please note that we have not blocked access to the bitcoin balance currently in your Coinbase account; while we can no longer process bitcoin brokerage orders via our banking relationship, you may still send your bitcoin balance offsite to an external bitcoin address.
Respectfully,
Coinbase Customer Support
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OCT 29, 2015 | 12:59PM PDT
Marco replied:
Hi, I answer to your questionnaire 2 days ago?
There is some problem? do you need some documents? when you unlock my
money?
Il 27/10/2015 20:27, Coinbase Support ha scritto:
OCT 27, 2015 | 12:26PM PDT
Dylan replied:
Hi Marco,
My sincere apologies for the delay in getting back to you on this. We just sent you an email regarding a routine compliance questionnaire that we need you to complete. You can complete the survey by logging into your account; please check back in once you have finished it so that we can review your responses and hopefully restore your purchasing abilities.
Thanks for your patience and understanding!
Best,
Coinbase Support
OMG i heard about this too. But I thought it was less because it was less amounts. This is serieos money man. Luckily you can still withdraw them to BTC.
Make sure to leave them asap and find a solid exchange.