They are not sketchy. Everything is clearly written on their FAQ so they are not hiding anything. Some people never do any simple calculation regarding their return after the fees and there are less reviews back then about genesis mining so there are alot of people got trapped inside this genesis mining cycle still waiting for ROI
What you say is party wrong. let me explain why
Let me speak on my behave. I was charged to much maintenance fees, but i did get it back when i sent them a mail.
This has nothing to do with FAQ or a TOS, but straight forward ripping forward your customers.