get-bitcoin | Bitcointalksearch.org

TheHeroMember

full member

Activity: 126

Merit: 100

Quote from: getbitcoin on December 15, 2011, 12:58:17 AM

Hey there. Sorry about that - we send people invoices via Bank of America and Chase, but sometimes they act up and stuff doesn't get sent out or gets delayed, and we have to re-send the invoice. (We're working on a better system now, hope to have that done by next week.) Could you send us your order number? We can probably just re-send the invoice if something went wrong the first time.

Cool, that's what you called service.

grahamgreene

newbie

Activity: 25

Merit: 0

Scratch what I said in my last post here. The issue escalated to a point where I just could not continue doing business with get-bitcoin.com.

After hearing nothing but "the boss is working on it" about my Western Union transfer I cancelled it today. 5 days after sending it. I lost out €82.00 in transfer fees, and my margins have been cut right down to the bone because of Bitcoin's increase in price.
Disgraceful service on the part of get-bitcoin.com, and I for one will certainly not use them again.
Atrocious communication, and it would seem they view their customers as a hindrance.

I highly recommend you all learn how to use bitcoin-otc and buy directly from the trusted sellers over there; whatever you do, do NOT use get-bitcoin.com. After reading many good things about them, my €1933.00 was left in limbo for 5 days. They did offer to completely eliminate their 5% fees for that particular trade, but the person sent to pick up the Western Union transfers has been fired, and get-bitcoin.com would not have been able to pick up the transfer without her, as the name on the transfer sheet has to match the identification produced by the receiver.

If it were possible to give them less than a 0/10 I'd do it.

grahamgreene

newbie

Activity: 25

Merit: 0

Re: Anyone else having problems with get-bitcoin.com ??
Today at 01:33:12 PM

Just an update on the situation:

All my emails have now been answered, and the cause of the delay has been explained. They just hired someone new to pick up the Western Union payments, and if there are any more delays, they say they'll hire someone else instead. They've also offered to halve their fee to 2.5%, which is very helpful, and will offset some of my losses.

Whilst my initial emails were answered by a very helpful "Alicorn", she couldn't sort everything out as my order was a large one, hence being dealt with by somebody else. However, she did help me out as much as she could, and today I received emails from [email protected] detailing the reason for lack of processing and the reduction of their fee by way of apology.

All in all a rocky start in my dealings with get-bitcoin.com, but whilst I haven't yet received my Bitcoins (and in fairness, this issue HAS been resolved within 2 days), I'll certainly use them again for my large Bitcoin orders in the future. Smiley

- G

grahamgreene

newbie

Activity: 25

Merit: 0

Can I please direct you to my thread https://bitcointalksearch.org/topic/m.651726 and ask you to address my issues there-in, and inform me as to why my payment STILL has not been picked up after I sent it to New York at 8.30 EST Wednesday morning???

- G

getbitcoin

newbie

Activity: 46

Merit: 0

Hey there. Sorry about that - we send people invoices via Bank of America and Chase, but sometimes they act up and stuff doesn't get sent out or gets delayed, and we have to re-send the invoice. (We're working on a better system now, hope to have that done by next week.) Could you send us your order number? We can probably just re-send the invoice if something went wrong the first time.

tinman951

full member

Activity: 149

Merit: 100

I had this problem at first. I just transferred USD to them via Wells Fargo and they sent me the BTC. I did it again one week later. You could email them [email protected] you need to give them your order number. I am pretty sure it is some confusion, because I have never had a problem with them.

libertytrader

newbie

Activity: 19

Merit: 0

So I went to get-bitcoin and selected "with my bank account"... and then they tell me they are waiting for payment, but they don't say how to send them money? What are these guys thinking? Is this normal?

Topic: get-bitcoin (Read 2029 times)