E-mail is a horrible method for communicating for services that have more than just a few open issues or customer conversations occurring simultaneously.
That's why services like Mt. Gox use help desk / incident management software where each inquiry has a individual ticket with status and other info.
Bitcoinica has a private messaging system:
- http://help.bitcoinica.com/discussion/new
TradeHill apparently manually posts customer e-mails into their ticketing / incident system.
Topic: Ghost exchanges (Read 1270 times)
Intersango responded in 3 hours the time I filled out the withdrawl form wrong and sent an inquiry.
Quote
My experiences with MtGox was excellent.
They reply in less than 24hours.
+1. Was frustrating to have my account info leaked way back when, but they've always been quick to respond to my inquiries, and offering a free Yubikey was appreciated. I've been quite pleased with them and their advancements in service. They reply in less than 24hours.
Am I the only one getting zero response when e-mailing the various exchanges; are they haunted or something?
Specifically talking about
- Bitcoinica (support inquiry sent 11 days ago, still no answer after several bump e-mails)
- TradeHill (support inquiry sent 21 days ago, still no answer after several bump e-mails)
I truly don't get why serious businesses treat their customers like dirt.
What are people's experience with the MtGox support?
Specifically talking about
- Bitcoinica (support inquiry sent 11 days ago, still no answer after several bump e-mails)
- TradeHill (support inquiry sent 21 days ago, still no answer after several bump e-mails)
I truly don't get why serious businesses treat their customers like dirt.
What are people's experience with the MtGox support?
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