To follow up tech support has now isolated my errors and has provided me with a protocol with which to recover my account. This is very good news and has provided me with a great deal of confidence for the future of GLBSE and for secure Bitcoin applications in general.
Thank you Nefario and your tech support team!
Topic: GLBSE Account Recovery Fails. One week without access so far. (Read 1157 times)
Thanks for the replies by the way.
It's another weekend and I'm not able to manage my investment. Friday passed with not a single reply from tech support, I don't want to turn in to a bitch but does this go on next week, and then what?
Could someone at GLBSE actually take the time to make the difference or am I asking too much?
It's another weekend and I'm not able to manage my investment. Friday passed with not a single reply from tech support, I don't want to turn in to a bitch but does this go on next week, and then what?
Could someone at GLBSE actually take the time to make the difference or am I asking too much?
Does it end up being a CAPTCHA site? I know after resetting the password it will not accept login with a new password until it brings you to the page with the CAPTCHA and login properly from there.
When my account was working and I changed the password your suggestion worked, however now it does not and when I try to recover the account it tells me my email is not on the server. Thanks anyway.
It's been about a week since I've been able to access my GLBSE funds. Ever since I tried to recover the account after applying dual authentication and having it working for about a week. Their technical support has responded a few times telling me to:
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
See here https://bitcointalksearch.org/topic/m.943384
It's been about a week since I've been able to access my GLBSE funds. Ever since I tried to recover the account after applying dual authentication and having it working for about a week. Their technical support has responded a few times telling me to:
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
See here https://bitcointalksearch.org/topic/m.943384
Does it end up being a CAPTCHA site? I know after resetting the password it will not accept login with a new password until it brings you to the page with the CAPTCHA and login properly from there.
It's been about a week since I've been able to access my GLBSE funds. Ever since I tried to recover the account after applying dual authentication and having it working for about a week. Their technical support has responded a few times telling me to:
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
a) Enter the auth-code.
b) Use my correct email address.
c) Make sure my phone has the correct time.
I'm using the same authenticator for other accounts, and we discovered that my phone's time should be fine.
Every time I try to recover the account I'm told my email does not exist however tech reports my account is fine.
Has anyone else had this problem?
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