Funny.
your avatar and flavor text are fucking hilarious, you win the day good sir.
I caught that too, but I wasnt going to say anything
I will concede that she indeed purchased her seat with her particular condition in mind, and to deny here that without recompense isnt the smartest customer service policy on a per customer basis. with that being said, they were within the terms of service to make said change, and they did offer to recompense her for her troubles. By making it a deal, or at least by taking pictures of the other affected passenger, she reduced her bargaining chip, so to speak. had she been calm and righteously indignant, she could have probably profited from her misery, if not in perks than in publicity.
but to be honest, this was about publicity from the start.
and seriously though, you have a website/podcast/show and you are still flying coach? fuck being thrifty, flying is like spring break nowadays. you are gonna get groped, everything is expensive as hell and you might have to fight somebody. you gotta fly first if you can man, its Mad Max times on domestic flights