Google Authenticator help | Bitcointalksearch.org

sgk

legendary

Activity: 1470

Merit: 1002

!! HODL !!

Quote from: ThEmporium on March 05, 2015, 03:43:44 AM

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it Undecided

Happened to me once or twice.
This is related to the time correction. If your device and the site has a time lag, you would miss the correct code by few seconds.

To rectify, go to your GA app settings and you should see an option for 'time correction'. Tap it and select 'Sync now'.
Once it is synced, you should be able to use the app just fine.

uki

legendary

Activity: 1358

Merit: 1000

cryptojunk bag holder

Quote from: EcuaMobi on March 05, 2015, 04:29:24 PM

@ThEmporium
Try Settings > Time correction for codes > Sync now

alternatively, there is an Android app ClockSync to help you synchronise clocks.

rokkyroad

legendary

Activity: 1090

Merit: 1000

There is no easy way to back up google authenticator either AFAIK. Make sure to use two devices or take a pic of the qr code and save it somewhere safe.

EcuaMobi

legendary

Activity: 1876

Merit: 1475

Quote from: okthen on March 05, 2015, 04:27:04 PM

Quote from: ellave on March 03, 2015, 11:04:00 PM

Quote from: EcuaMobi on March 03, 2015, 10:58:39 PM

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

Good to know!
It happened to me, but I fixed it setting the computer screen at maximum brightness.

Then it was not the same issue, but good it was solved.

@OP
FYI the new version of QR Droid fixing this issue is now published.

@ThEmporium
Try Settings > Time correction for codes > Sync now

okthen

hero member

Activity: 490

Merit: 500

Quote from: ellave on March 03, 2015, 11:04:00 PM

Quote from: EcuaMobi on March 03, 2015, 10:58:39 PM

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

Good to know!
It happened to me, but I fixed it setting the computer screen at maximum brightness.

Muhammed Zakir

hero member

Activity: 560

Merit: 509

I prefer Zakir over Muhammed when mentioning me!

Quote from: ThEmporium on March 05, 2015, 03:43:44 AM

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it Undecided

Which site are you using? Some of them are time based and some of them aren't. Make sure to choose the correct one. Another possibility is that your time is not correct and as a result, you are getting wrong codes. Choose 'Automatic' in clock settings and wait for it to update and check again. If you are still wrong, disable the '2FA' in the site and activate it again. Some sites refresh codes if your first or first X attempts are wrong.

-MZ

ThEmporium

full member

Activity: 196

Merit: 100

Quote from: Muhammed Zakir on March 05, 2015, 03:40:20 AM

Quote from: ThEmporium on March 05, 2015, 03:30:44 AM

Any success yet ?

Yes, it is working fine for him.

Quote from: ThEmporium on March 05, 2015, 03:30:44 AM

Am having same problem
every time i put a code ,it genrates , it shows it wrong

Look 1 post above yours.

-MZ

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it Undecided

Muhammed Zakir

hero member

Activity: 560

Merit: 509

I prefer Zakir over Muhammed when mentioning me!

Quote from: ThEmporium on March 05, 2015, 03:30:44 AM

Any success yet ?

Yes, it is working fine for him.

Quote from: ThEmporium on March 05, 2015, 03:30:44 AM

Am having same problem
every time i put a code ,it genrates , it shows it wrong

Look 1 post above yours.

-MZ

ThEmporium

full member

Activity: 196

Merit: 100

Any success yet ?
Am having same problem
every time i put a code ,it genrates , it shows it wrong

ellave

sr. member

Activity: 434

Merit: 250

Quote from: EcuaMobi on March 03, 2015, 10:58:39 PM

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

EcuaMobi

legendary

Activity: 1876

Merit: 1475

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

ellave

sr. member

Activity: 434

Merit: 250

its only for adding a new account, existing accounts works fine. Some sites let you set up an account manually by entering a key, but was just trying to get bitmain setup & thats barcode only. So I guess no S5's for me today

Dread Pirate Roberts

sr. member

Activity: 1512

Merit: 326

seriosly ? im just test in now in my apps google authentic in my phone now
its working fine.

Baghead

full member

Activity: 223

Merit: 100

Quote from: ellave on March 03, 2015, 03:20:37 PM

Hey guys struggling to find any kind of support for Authenticator so thought I would ask here, my app suddenly wont allow to me scan a barcode. I goto set up a new account, press scan barcode & nothing happens. This is on Andriod, been working fine for years, anyone come across a similar problem or can find some kind of support for it?

That is not good Shocked

Luckily for me that has not happened but if it did i would make sure i have all the keys and go threw the long process of deactivating it on all the sites then delete the app and reinstall, sorry i cannot be more help never heard this one before.

ellave

sr. member

Activity: 434

Merit: 250

Hey guys struggling to find any kind of support for Authenticator so thought I would ask here, my app suddenly wont allow to me scan a barcode. I goto set up a new account, press scan barcode & nothing happens. This is on Andriod, been working fine for years, anyone come across a similar problem or can find some kind of support for it?

Topic: Google Authenticator help (Read 1420 times)