Take a look at some other reviews it has, I pay extra attention to the negative reviews when assessing a website. I've never personally used this website.
Yeah I found some other same complainant about the same platform, mind him why not he uses other exchange because I know that some of these exchange can't be that reliable, although i had never tried it for myself but i won't blindly go use that exchange after seeing a bad review from people who had experience on how the platform has held their fund captive till date without any solution to resolve the issues.