Hey guys,
I ordered 45 TH from Hashflare on the 28th December and I provided the required screenshot proving that I had made the transfer. The wire transfer cost me about 140 dollars in fees and my Hashflare account went into 'pending mode', where it has stayed for over two weeks. I emailed asking why it was taking so long but have received no reply, other than an email informing me that they are busy.
I logged in today to check the status to see that it had changed to 'timeout' so I checked my bank account to see that the money had been returned minus 10 dollars.
To put it bluntly, with the wire charge and the 10 dollars that Hashflare charged me to return the money, I'm down over 150 dollars and haven't got a mining account.
I ordered 45 TH from Hashflare on the 28th December and I provided the required screenshot proving that I had made the transfer. The wire transfer cost me about 140 dollars in fees and my Hashflare account went into 'pending mode', where it has stayed for over two weeks. I emailed asking why it was taking so long but have received no reply, other than an email informing me that they are busy.
I logged in today to check the status to see that it had changed to 'timeout' so I checked my bank account to see that the money had been returned minus 10 dollars.
To put it bluntly, with the wire charge and the 10 dollars that Hashflare charged me to return the money, I'm down over 150 dollars and haven't got a mining account.
on twitter of them, there are a lot of people complaining and they are not responding support tickets.
Does anyone know a number I can use to contact Hashflare?
use this number: +44 131 564 0074
I'm fuming right now and I'm going to consider legal action to see what I can do about this
Some details:
Quote from: https://hashflare.io
It seems that the owner attends the name of Sergei Potapenko
Quote from: https://hashflare.io/team/
OUR TEAM
- SERGEI POTAPENKO [FOUNDER & CEO]
- NIKOLAY PAVLOVSKIY [VP, BUSINESS DEVELOPMENT]
- VITALI PAVLOV [CHIEF PRODUCT OFFICER]
- RENNA REEMET [LEAD DEVELOPER]
- ALEXANDR GROMOV [MEDIA BUYE]
- EDGAR BERS [SUPPORT SPECIALIST]
https://www.instagram.com/hashcoins
https://geektimes.ru/company/hashflare
hire a lawyer and report your case to the police
