FAQFor business plan/proposal, please send email to [email protected].
All other customer service such as payment confirmation or trade lock status.., would be answered by submitting a ticket in our official website - https://www.hashnest.com/services1. How can i buy hashrate?Step 1: Visit hashnest.com
Step 2: Sign up an account
Step 3: Set your own Two Factor Authentication
Step 4: Deposit Bitcoins
Step 5: Purchase hash rate at 22:00pm on September 2nd (UCT +8:00 time zone) as the clock counts down in the official website hashnest.com
2. Can we sell GHS?Secondary Market GHS buying and selling will be open once Round 1 subscription is completed.
3. How to process the hardware when the maintenance fee equals to the mining earnings? Will power off S2 when the maintenance fee equals to the mining earnings, and then reserve these hardware for 10 days. If the maintenance fee is back to lower than mining earnings during this reservation period of 10 days, we will power on hardware again. Otherwise, Umisoo market based on S2 will be closed permanently after the reservation period of 10 days.
4. If user can redeem hardware? Sure, user is able to request to redeem hardware with its own handling fee and shipping cost.
Please be informed:
User has to redeem hardware within 15 days after Umisoo market based on S2 closed permanently, if you want to redeem hardware. Hardware will be discarded after this period of 15 days and the hashing contract will be terminated automatically.
While user is able to request to redeem hardware at any time before market closed.
5. If user can request to redeem hardware, no matter how many hashrates it buys ? Redeem is not acceptable if your hashrates are less than one Th/s. Only the integer multiple of 1 Th/s are allowed to redeem the full units of hardware. If you have hashrate 1Th/s, then you can request to redeem one S2 including case, PSU, control board. If you have hashrate 1.2Th/s, you also can request to redeem one S2, but can not redeem hardware for the 0.2Th/s.
6. Why there is a "audited" requested?To ensure the security of your accounts assets, we will have manual reviews for each single withdrawal of more than 10BTC as well as the case that there are more than three times of withdrawals from the same account per day, bringing the total to 10 BTC or more.
Also, the withdrawal requests will stay in "audited" status during the maintenance of wallet service, and we will process all these right after the maintenance.
In addition, customer service team manually process the requests holding at"audited" status at least three times every day.