HELP, CANT LOGIN TO XAPO WALLET | Bitcointalksearch.org

zenitzz

hero member

Activity: 560

Merit: 500

Quote from: biggbox on June 21, 2016, 02:09:04 AM

Quote from: naidray on June 20, 2016, 01:19:13 PM

Quote from: biggbox on June 19, 2016, 11:25:52 PM

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

The mobile phone verification is my failsafe if my 2fa token fails.

Be mentally prepared to lose your coins. I hope you don't have much funds inside.

You just demotivate him not to try to get back his account. Lost his phone number does not mean he will lost his account also. They must have solution for this problem. I had faced similar to this problem for others website and got my account back.

Don't worry, you have all information about your account just contact technical support team. Hope you will soon get back your account.

I think we need some luck to get the account back. There are many accounts of xapo users who had no luck in getting their account back.

Perhaps xapo selectively respond to its users.

If your account has been verified for sure they will help you to open the account. the problem is many multiples unverified accounts in use only to receive the balance from faucet.

biggbox

sr. member

Activity: 448

Merit: 250

Quote from: naidray on June 20, 2016, 01:19:13 PM

Quote from: biggbox on June 19, 2016, 11:25:52 PM

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

The mobile phone verification is my failsafe if my 2fa token fails.

Be mentally prepared to lose your coins. I hope you don't have much funds inside.

You just demotivate him not to try to get back his account. Lost his phone number does not mean he will lost his account also. They must have solution for this problem. I had faced similar to this problem for others website and got my account back.

Don't worry, you have all information about your account just contact technical support team. Hope you will soon get back your account.

I think we need some luck to get the account back. There are many accounts of xapo users who had no luck in getting their account back.

Perhaps xapo selectively respond to its users.

carlisle1

hero member

Activity: 2744

Merit: 541

Campaign Management?"Hhampuz" is the Man

Quote from: ezajavo on June 19, 2016, 08:10:07 PM

sorry google translate.
I cant login to xapo wallet Authenticator
This warning always show up
"Too many failed authentication attempts! Please wait 30 minutes, then refresh the page and try to login again."
the code is correct,
help me pls need my btc Angry

does the mobile number you have linked to that account is still active you need to access that number in able to get the 6-digit code . you have to check that number if you are receiving a message from xapo .

naidray

legendary

Activity: 1232

Merit: 1029

Quote from: biggbox on June 19, 2016, 11:25:52 PM

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

The mobile phone verification is my failsafe if my 2fa token fails.

Be mentally prepared to lose your coins. I hope you don't have much funds inside.

You just demotivate him not to try to get back his account. Lost his phone number does not mean he will lost his account also. They must have solution for this problem. I had faced similar to this problem for others website and got my account back.

Don't worry, you have all information about your account just contact technical support team. Hope you will soon get back your account.

ezajavo

sr. member

Activity: 405

Merit: 251

still no respond, 6 times send email -_-

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: stiffbud on June 20, 2016, 12:23:05 AM

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

Well are you sure you are using a valid or an active code? You may get an error if you use an expired code. If your number has been long gone, why didn't you change your old number to an original number so you can have access on your 2fa account? It is not safe to not have access to the only way you can recover your account. You should create another account with full access in it.
Try contacting their support if they can do somethig about it.

The problem with their support is it's not exist at all, good luck getting answer when sending ticket through them Wink

and I can say some of it are OP's fault too, if your phone number stopped working (for any reasons) you need to call your mobile phone service to ask for the number back, at least mobile phone service customer support will be more helpful compared to XAPO Tongue

I tried to contact XAPO and they only replied to my mail once, after that no matter how many emails I sent to them I never got any replies back Sad

stiffbud

hero member

Activity: 980

Merit: 500

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

Well are you sure you are using a valid or an active code? You may get an error if you use an expired code. If your number has been long gone, why didn't you change your old number to an original number so you can have access on your 2fa account? It is not safe to not have access to the only way you can recover your account. You should create another account with full access in it.
Try contacting their support if they can do somethig about it.

biggbox

sr. member

Activity: 448

Merit: 250

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

The mobile phone verification is my failsafe if my 2fa token fails.

Be mentally prepared to lose your coins. I hope you don't have much funds inside.

jhenfelipe

hero member

Activity: 1372

Merit: 647

Quote from: senyorito123 on June 19, 2016, 09:11:09 PM

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

All you need to their mate is to send some ticket to the support although they kinda slow on answering some problem you gotta keep sending and sending again so your problem will be taken action by the xapo team, just like my friends account xapo close it down for unknown matters but he didnt give up follow upping his problem that why hes problem was resolve. And that thing you gotta do for now just have patience xapo will solve that.

Yes, I think that's the least you can do. Just be patient on waiting the response of the support. And when they do, I'm sure they will be asking more details in regards with your account for them to prove that it's yours, before disabling 2FA. It must be a lesson to us, if we lost our phone number, we must update the numbers on our accounts, so that we won't encounter things like this again. I hope your problem will be solved soon

senyorito123

hero member

Activity: 1764

Merit: 505

#SWGT PRE-SALE IS LIVE

Quote from: ezajavo on June 19, 2016, 08:28:54 PM

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

All you need to their mate is to send some ticket to the support although they kinda slow on answering some problem you gotta keep sending and sending again so your problem will be taken action by the xapo team, just like my friends account xapo close it down for unknown matters but he didnt give up follow upping his problem that why hes problem was resolve. And that thing you gotta do for now just have patience xapo will solve that.

ezajavo

sr. member

Activity: 405

Merit: 251

Quote from: stiffbud on June 19, 2016, 08:20:43 PM

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

I lost my phone number 7 months ago, I always login with g2a until april.
3 times send direct message still no respond.
This problem has been 3 days

stiffbud

hero member

Activity: 980

Merit: 500

Do you have access on the mobile number that is linked with your xapo? You can get an auth number with it.
What kind of autenticator are you even using? I am not familiar with it.

ezajavo

sr. member

Activity: 405

Merit: 251

dead

ezajavo

sr. member

Activity: 405

Merit: 251

I cant login to xapo wallet Authenticator
This warning always show up
"Too many failed authentication attempts! Please wait 30 minutes, then refresh the page and try to login again."
the code is correct,
help me pls need my btc Angry

Topic: HELP, CANT LOGIN TO XAPO WALLET (Read 1172 times)