In addition to the above suggestions, also check you have purchased the correct coin - bitcoin (BTC) - and not some fake scam coin like BCash. Moonpay is closely linked with known scam site bitcoin.com which tricks people in to buying BCash thinking it is bitcoin. If you have accidentally purchased an altcoin, you will need to go through various steps to import the relevant private key in to a different wallet so you can send the altcoin back to an exchange and swap it for real bitcoin.
If you can share you transaction ID as Husna QA has suggested, then we can tell you more.
Topic: Help, never recieved bitcoin in wallet but transation was completed by moonpay. (Read 130 times)
April 25, 2021, 03:51:21 AM
April 25, 2021, 02:10:09 AM
This could be a case of either Moonpay scamming you or you not being connected and synched properly with an Electrum server.
If you enter your receiving address on a block explorer such as https://blockstream.info/ or https://blockchair.com/, can you see the incoming transaction there? If it's visible there, but not in your Electrum client, it could be just a synchronization issue. If it's shown on a block explorer, does it say confirmed or unconfirmed?
In your Electrum client, what is the color of the ball in the bottom right corner? Green means that it's synchronized, red means it isn't.
Try switching to a different server by clicking on that ball icon to bring up the network settings. Untick the Select server automatically option, pick a random server from the list, right click on it, and select use server. If the ball goes red after you switch servers, do it again until you find one that connects and syncs.
If you enter your receiving address on a block explorer such as https://blockstream.info/ or https://blockchair.com/, can you see the incoming transaction there? If it's visible there, but not in your Electrum client, it could be just a synchronization issue. If it's shown on a block explorer, does it say confirmed or unconfirmed?
In your Electrum client, what is the color of the ball in the bottom right corner? Green means that it's synchronized, red means it isn't.
Try switching to a different server by clicking on that ball icon to bring up the network settings. Untick the Select server automatically option, pick a random server from the list, right click on it, and select use server. If the ball goes red after you switch servers, do it again until you find one that connects and syncs.
April 22, 2021, 09:47:08 PM
-snip-
Description of Problem: never received bitcoin in wallet despite transaction being completed. I had already confirmed that the receiving address is correct.
Any Related Addresses:
Any Related Transaction IDs: order id: f214a2a9-c1fd-4af7-80db-9686871ef215
Do you get a Transaction ID (not order id) from moonpay so that you can also track it on the blockchain explorer?Description of Problem: never received bitcoin in wallet despite transaction being completed. I had already confirmed that the receiving address is correct.
Any Related Addresses:
Any Related Transaction IDs: order id: f214a2a9-c1fd-4af7-80db-9686871ef215
Bitcoin Client Software and Version Number: electrum 4.0.9
-snip- Log Files from the Bitcoin Client: ... how do I access logs?
Go to the Tools Menu -> Electrum preferences; on the General tab, enable the Write logs to file option.-snip- Log Files from the Bitcoin Client: ... how do I access logs?
You can see the log files in the Electrum datadir -> logs folder
April 22, 2021, 06:50:36 PM
Bitcoin Client Software and Version Number: electrum 4.0.9
Operating System: Windows 10
System Hardware Specs: intel CORE i5 7th gen processor
Description of Problem: never received bitcoin in wallet despite transaction being completed. I had already confirmed that the receiving address is correct.
Any Related Addresses:
Any Related Transaction IDs: order id: f214a2a9-c1fd-4af7-80db-9686871ef215
Log Files from the Bitcoin Client: ... how do I access logs?
Operating System: Windows 10
System Hardware Specs: intel CORE i5 7th gen processor
Description of Problem: never received bitcoin in wallet despite transaction being completed. I had already confirmed that the receiving address is correct.
Any Related Addresses:
Any Related Transaction IDs: order id: f214a2a9-c1fd-4af7-80db-9686871ef215
Log Files from the Bitcoin Client: ... how do I access logs?
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