HitBTC disappear with general deposit of clients

jhenfelipe

hero member

Activity: 1372

Merit: 647

Quote from: mmin on May 04, 2018, 12:08:04 PM

deposit eth with contracts support and only realised while looking at the transaction that the eth are not credited to my hitbtc account due to this fact.

ticket no. #287606

it's really annoying to realise that eth just went down in a whoosh today and there's hardly anything i can do to protect my savings.
Sad

They will credit it manually, if how long will it take I'm not sure. Since you already sent a ticket, all you need to do is wait until they see it and process the transaction.

They should put a note on the page about deposits sent via contract, to inform users before making any transactions and avoid such a hassle for both (user and HitBTC).

mmin

newbie

Activity: 1

Merit: 0

deposit eth with contracts support and only realised while looking at the transaction that the eth are not credited to my hitbtc account due to this fact.

ticket no. #287606

it's really annoying to realise that eth just went down in a whoosh today and there's hardly anything i can do to protect my savings.
Sad

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: IconFirm on March 29, 2018, 11:14:20 AM

How about you simply answer customers support tickets?

Not with scripted replies, but with actual answers & solutions?

Simple no? Roll Eyes

We have hundreds of tickets resolved every day. What's your support ticket ID?

IconFirm

hero member

Activity: 1438

Merit: 574

Always ask questions. #StandWithHongKong

Quote from: hitbtc on March 29, 2018, 09:14:43 AM

Dear traders, if you need assistance or have questions, please submit a ticket through our support portal. If you've already done that and would like an update on your request, please share your support ticket # here, and we'll get back to you with more information on it.

How about you simply answer customers support tickets?

Not with scripted replies, but with actual answers & solutions?

Simple no? Roll Eyes

hitbtc

sr. member

Activity: 525

Merit: 250

Dear traders, if you need assistance or have questions, please submit a ticket through our support portal. If you've already done that and would like an update on your request, please share your support ticket # here, and we'll get back to you with more information on it.

HitbtcSCAM

member

Activity: 196

Merit: 15

https://bitcointalksearch.org/topic/hitbtccom-is-a-scamsite-beware-2217068
yes they robbed me for 206 bitcoin cash coins about 400k usd

It is controlled by the fbi and the illuminatti just like localbitcoins.com where fbi agents have bulletproof accounts where you can not lave them bad feedback after they make a conspiracy against you

Varlei

newbie

Activity: 5

Merit: 0

Quote from: HitbtcSCAM on January 02, 2018, 05:01:52 PM

Lies they will not help you,I have been waiting over 4 months
They stole over 206 coins of bitcoin cash from me , value of 610,000 usd.
https://bitcointalksearch.org/topic/hitbtccom-is-a-scamsite-beware-2217068

Hitbtc never is attacked by the government for the millions they steal because it is controlled by the fbi just like localbitcoins.com

Your case is different, but it does show a tendency for HitBTC not to want to solve problems even by proving that you own the account.

The most aggravating is that there is no HitBTC address anymore, no one knows where they went or who they are. The London address is from a company that was undone in April 2017.

Varlei

newbie

Activity: 5

Merit: 0

Quote from: BoBBaumeister on January 02, 2018, 05:34:55 PM

WTF? Would be a huige scam. Why would an exchange do such things? I mean there isnt really a gain in scamming people - in the long term Undecided

I do not want to believe, but the total abandonment of any solution, still allow deposits even knowing the problem and having a real fortune in hand makes us all aware.

Varlei

newbie

Activity: 5

Merit: 0

Quote from: whoeier on January 02, 2018, 12:31:38 AM

HitBTC and run off with 8k usd.. hmm doubt they will risk it.

Your tokens landed here: https://etherscan.io/token/0xf230b790e05390fc8295f4d3f60332c93bed42e2?a=0x0bddd77496dea87ec1f37dd39caf55eed4af446e and by the looks of it, support is working on it:

Dear Trader,
Thank you for reaching out!

Please accept our deepest apologies for this inconvenience!

Unfortunately, TRX deposits took more time than expected. Our engineers are aware of the situation and they are already working on it.

As can be found on the blockchain, the transaction was successfully committed and the funds have reached the destination address. This means that soon this transaction will come through and the funds will display on your account, as always.

Thank you for your patience.

We will do everything possible to not let something like this happen again.

Regards,
Marguerite Tessier
HitBTC Support Team

There are more than 400 customers so far registering problems only in recent days according to the list that we are setting up on the forum. Their response is generic to everyone without any solution for several days.

BoBBaumeister

newbie

Activity: 50

Merit: 0

WTF? Would be a huige scam. Why would an exchange do such things? I mean there isnt really a gain in scamming people - in the long term Undecided

HitbtcSCAM

member

Activity: 196

Merit: 15

Lies they will not help you,I have been waiting over 4 months
They stole over 206 coins of bitcoin cash from me , value of 610,000 usd.
https://bitcointalksearch.org/topic/hitbtccom-is-a-scamsite-beware-2217068

Hitbtc never is attacked by the government for the millions they steal because it is controlled by the fbi just like localbitcoins.com

whoeier

full member

Activity: 532

Merit: 101

HitBTC and run off with 8k usd.. hmm doubt they will risk it.

Your tokens landed here: https://etherscan.io/token/0xf230b790e05390fc8295f4d3f60332c93bed42e2?a=0x0bddd77496dea87ec1f37dd39caf55eed4af446e and by the looks of it, support is working on it:

Dear Trader,
Thank you for reaching out!

Please accept our deepest apologies for this inconvenience!

Unfortunately, TRX deposits took more time than expected. Our engineers are aware of the situation and they are already working on it.

As can be found on the blockchain, the transaction was successfully committed and the funds have reached the destination address. This means that soon this transaction will come through and the funds will display on your account, as always.

Thank you for your patience.

We will do everything possible to not let something like this happen again.

Regards,
Marguerite Tessier
HitBTC Support Team

Varlei

newbie

Activity: 5

Merit: 0

Are you aware of the case?

https://forum.hitbtc.com/

My deposit disappeared:
https://etherscan.io/tx/0xb4f990b215a86e225fc59c6058dcd6d4a1c63ba43dd45145baba5acb2bd940a3

My support ticket 114467 was not serviced.

Topic: HitBTC disappear with general deposit of clients (Read 249 times)