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Why can't you post those detail on this thread itself? Why are you asking people to join your channel to read?
I have heard from a few friends that this exchange is taking like days or weeks to make withdraw, when you make one they just send a fake hash then you can't find the transaction on the blockchain... What's your thoughts about it?
There are a lot of people complaining about this service currently. I too faced coins missing from my account and withdrawals took few days to send but finally, I received all my coins. Also, they never replied to any of my tickets as well. If you can buy coins from other exchanges then avoid this exchange.