Topic: Hosted Miners: ever considered claiming compensation from your hosting provider? (Read 20 times)

Hello,
While I haven't personally used hosting services for miners, I can provide some general insights based on feedback and common industry practices.

Downtime or Unexpected Issues
It's not uncommon for users to face downtime or unexpected issues with hosting services. These could range from:

Server outages due to maintenance, hardware failures, or network issues.
Power interruptions or cooling system failures in data centers, which can affect mining rigs.
Overheating or hardware malfunctions if the hosting provider doesn't manage the environment well.
These issues tend to affect mining profitability, especially when hardware downtime occurs for extended periods.

Claims for Compensation
Some users do attempt to claim compensation for losses caused by service downtime, but success can vary:

Service level agreements (SLAs): Hosting services often include SLAs that specify the uptime guarantees (e.g., 99.9% uptime). If downtime exceeds the agreed level, users may be entitled to some form of compensation.
Customer support: Compensation requests often require clear documentation of the issue (e.g., logs of downtime, evidence of lost revenue) and communication with support. However, some users find it difficult to get substantial compensation unless the downtime is prolonged or caused by negligence.
Securly Pass

Outcome of Pursuing Claims
The outcome can vary:

Partial compensation: Some providers offer credits or partial refunds for future service rather than direct monetary compensation.
No compensation: If the downtime is within the SLA or caused by circumstances beyond the provider's control (e.g., network issues from a third party), providers may reject claims.
Case-by-case: Providers with better reputations may be more responsive and willing to offer compensation, but this is not always guaranteed.
Deciding Not to Pursue Claims
Some miners choose not to pursue claims for various reasons:

Small impact: If the downtime didn’t significantly affect earnings or was brief, the compensation might not justify the effort involved in pursuing the claim.
Complicated claims process: Some miners find the claims process frustrating and time-consuming, especially if the hosting provider’s support isn’t responsive.
Financial viability: Some miners might assess that the time and energy needed to claim compensation might not be worth the small refund they could receive.
Overall, while hosting services can face downtime and issues, the process of pursuing claims can be a bit complex and might not always lead to favorable results. Miners often weigh the hassle of making a claim versus the compensation they might get.
Best Regards
merry678

I'm trying to understand experiences with hosting facilities and compensation disputes.

If you've ever used hosting services for your miners, I'd love to hear:

- Have you ever faced significant downtime or unexpected issues?
- Did you try to claim compensation for losses?
- What was the outcome if you pursued it?
- Experienced issues, but decided not to pursue claims, why?

Not interested in scams/frauds/cloud, or naming and shaming here - just trying to understand how common these situations are and how they're typically handled.

Thanks for sharing your experiences!