Topic: How Are Players Going To Trust Casinos If They Don't Show Solid Evidence (Read 529 times)

True, there is competition in this industry and sometimes competitor uses propaganda against their competitor, one of which is accusing the competitor of injustice and scams.  There are also players that wanted to tarnish the reputation of the casino after losing a significant amount of money thinking that they are cheated by the casino and many more. 

The thing is no matter where the player's accusation is, the reader should weigh the evidence since casinos cannot disclose much information because they are bound by privacy law.  The reason why when they answer most accusations, they only tell some facts unless the case escalates to a higher authority.

Casinos will never be free from problems and accusations, regardless if they are scam accusations or not, as much as users too especially for those who are unsatisfied with casino’s services and promotions. But as long as every concern will be settled in the later part, that will not be a problem anymore. For reputable casinos will never leave the issues and problems unresolved, they will always resort into finding best solutions so that they will never lost the trust that their users have been giving them to.

That's the problem with gambling, if you live in a nation where you are not going to get anything like gambling being legal and such, then you can't sue anyone for not paying your gambling profits neither. So for example, if I gamble somewhere and they steal my money? I have to just accept and move on.

This is why I never have a lot of money in any casino, worst case scenario they won't pay my winning, but no casino could take away my money, I won't deposit a lot, they could freeze my account and all they would get would be a small amount. That huge type of win may not be paid out, and that's bad, but all I could do is show everyone online how they did not paid, and ruin their reputation.

Unfortunately, most players just agreed with the terms without browsing its content.
And I believe, a lot of people are guilty of that. They will only start scrutinizing the terms once their account is frozen is suspended.
But it is really advisable to read the casino's terms if you are planning to deposit funds, whether small or big amount.
Because you are at least making sure that your funds won't go to nothing. Who knows you will get good winnings after your small deposit?
If for some reason, the casino confiscated your funds and they have reason to do so based on their ToS, you have no battle here.

That is why it's really important to read the casinos terms and conditions before making the first depo. Casinos put the rules on the table and are our decision if we want to play with their rules or not.

Most casinos don't allow multi accounts, betting bots, and some other stuff, but casinos like Just-Dice give zero fucks about multiple accounts and bots, so, we have the option to play in strict sites or not.

In the end, if the casino says that we broke their rules they are in the right to size our accounts, that's part of the TOS.

Before trying an online casino, I always check its reputation or if there are any scam accusations. This is one of the advantages of being part of this forum, you can simply check the reputation and check if there's any problem running in the casino, such as their support system, KYC and etc. I also try casinos with just a little amount before trusting it, to check if there will be problems with deposits, KYC, and withdrawals or if they can resolve issues in a timely manner if it occurs. It's easy to judge if a casino is legitimate or not just by checking feed backs or by trying the casino by yourself.

It depends, for some gambling websites using a VPN is an act of trying to cheat and you can get penalized for that, this is why its better to use a old trusty gambling website, these types of accusations always prompt from new gambling websites and you can see what they are up to but you can't do anything about it.

This is why it's best to just prevent it from happening to someone. New users trying to get into Bitcoin gambling are recommended to your research for they will be led to the threads in bitcointalk where trusted casinos are being vouched. The not trusted ones get to be screened when they see the scam accusations where the accused casinos are not providing evidence not substantial reply to the accuser.

Regardless of the thousands of warnings though, the adverts of the not trusted casinos are unstoppable. 1xbit for instance did it massively.

Even if the licensed casino scam, it is difficult to get justice in the court of law. This is more true in case of online casino. Since people from all over the world play at online casino, if you are not living in the country where the casino is registered, it is somewhat difficult to file a case on them.
Anyways, if we play at trusted casino, there is 95% chance that we won't be scammed by them in the first place.

But if you truly want justice over the money then why not? You will do anything only to see that casino being shut down and the people behind it behind bars. You can ask for help from reputable people or from higher authorities about this matter.

There might be people or organizations which are specifically built for that reason. Same thing what we have outside or when there are poor people who are involved in something which they aren't really guilty of. These people are also being lend out a help. If will let them with their bad doings, then they will just continue it and many other innocent people are also going to be affected later on.

Likely these casinos will just step up in here if they are accused by a trusted member, (in here) but so far, only a few I have seen in the past and I don't know if there's a recent one. I wonder what's the similarities of these accusations though?

That's the best defense of reputable casinos if they can pay hundreds of thousands of dollars or even millions why would they stop withdrawals in hundreds or thousands, the big casinos have this luxury because they are proven to payout millions of dollars but for small casinos and new casinos its hard to keep hold of their defense that they can not show their proof to protect the security and integrity of the casino, that is where the scenario of his words against their words comes in.

Mistakes can be happen for any reputed or non reputed gambling company that doesn't fact. Because every gambling company make mistake. the main thing is to ensure the maximum service by solving the error quickly.Established gambling companies gain reputation by ensuring the highest level of service. It is important to check thoroughly before making a complaint against them. I have seen many gamblers make complaints against gambling companies without realizing it which is completely false.

And a reputable casino will solve all cases that come their way because it will affect their reputation. Casinos don't want to ruin the reputation they have built by not being able to solve the problem.

But if it is a new casino, we have to see who the gamblers are because there are also many rivals from these new casinos competing with each other for reputation using various means. But if the one who got the fraud was a reputable member, the new casino also needed to prove that what was accused of it had to be properly resolved.

You're talking about huge winnings, what about small to moderate winnings like $100-$1,000? it's not worth to hire a lawyer since the cost and procedure are higher than the winnings! Of course it will be words vs words war, then what you will answer with this case?

If anything can be faked, the casino can also fake their history and delete the whole evidence especially the unlicensed casino.

This is why it's better to gamble on licensed casino that ask KYC since they're more serious and professional, also they've leave their own personal information to the license site.

Depending on the money involved in the dispute you should get a lawyer to fight for your claims. In case you won ten of thousands of Dollars at a casino and there is a dispute then you should go in front of the court to get it settled, as long as the claims are valid of course. Screenshots are not really proofs to be honest, in today's time everything can be faked. I am not really familiar with cheating in casino games, can this be done really or did the person just violate their terms of service? Bug exploit could be one thing, but this is probably also limited in the ToS. As long as you stick to the casino games and play them truthfully there shouldn't be an issue and your lawyer should be able to proof that.

There are definite merit for casinos not to disclose any sensitive information about their operation, if it is not necessary to do so. People can use that information to exploit loopholes in their security or to fake logs to target human flaws. (Support people might accept fake logs or entries and payout claims that are not valid) 

That said.... if there are significant evidence that a casino are wrong, then the casino will have to step up and pay out the claim. (They have that obligation towards their users)

I think it is easy to trust a casino when all the reviews here in the gambling section are positive about them,they keep making new promotions to attract new players,they let you withdraw everything if you abide by the rules and conditions of the casino which I suggest anyone should read before joining (something very few persons actually do).

Also you can test the waters with small amounts and see if everything goes smoothly before venturing deep further.For me the main point to trust or not a casino is their ability to pay huge amounts won and the casinos that do so are trustworthy for me.All others you will see scam accusations coming up against them because most of the time they cannot afford let's say 100.000 dollars payments while the big reputable ones will have no problems whatsoever paying such money.

The answer is, it's depends.

If the trusted casino get accused like that, I will believe on the casino side because they've gain a lot reputation and solve everyone case in the past. There's many mad gamblers creating fake accusations in order to hurt or ruin the casino reputation.

If the casino is still new and there's a lot complaint, I will believe in gamblers side because a good casino will try to solve everyone complaints even though it's resolved with personal communication.

This is really a rare case that they don't show evidence unless this casino has already negative feedback before as they tend to do this, by just sending you a reason why you get banned and you request for proof they will not then provide you. Also, you should make sure that you didn't do anything that would break their ToS whether just as simple exploitation because there is some casino that won't provide proof since its time consuming to explain to the consumer that they already knew that they break the rules. But overall if this is really the case then we have nothing to do, just leave feedback on them so that other gamblers will be aware of your case as it can also destroy their reputation.

And you cannot do anything about it because you are in their establishment.
But, I do think you can still fight back but first, you must remain calm if you know you are innocent and exit the premises.
You can always go to your trusted lawyer and take it to the court. That's if you are willing to pay more and make the casino for the insults or if whatever amount your loss is higher than what you will pay for in acquiring a lawyer.
It can be done, you can ask for their proof in a legal manner and if they cannot show anything then, they will pay for whatever damages it has done to you and that includes mental and emotional damages.

I will admit that I would like for casinos to be more open when it comes to the evidence they use in order to determine that a player is cheating them so the community can evaluate the cases in a more precise way.

However if the player shows clear evidence of a wrongdoing by the casino then it is going to be impossible for them to get away with this, and this is how we have seen casinos with good reputations fall from grace as they simply could not explain away their actions, and the community came to the consensus they are the ones in the wrong and they will get a negative rating if they refuse to pay what they owe.

I guess 1xbit isn't an alternative for gamblers when looking on this forum for crypto casinos where they can play and that is thanks to the community's warnings. So as we can see, that is the system working and delivering positive results, as it should be. We don't need to fear untrustworthy casinos, because they are immediately flagged by forum members. We just have to avoid them. It's easy even for newbies to spot the risks of depositing at 1xbit. They see the warnings, check the reason why they were written there, access ANN thread of the casino and see lots of negative reviews of gamblers (who aren't active members of the forum) being scammed and simply turn around and go to the other casinos promoted here.

When a certain casino do show off that kind of transparency or proofs that a certain player who had made out some complaint is some sort of abuser or who do violates sites terms and rules, then it would really be

giving out that kind of positive impression and would be clearing up the doubts that it generates on the community or the market.Any issues or complaints is really neither a threat or danger into their sites
reputation and credibility because once the community would made out that vibe on where it isnt something a place where you can trust then it would really be
affecting your site revenue and profitability which it isnt good.

Then until that happened then, for now, I won't think about being doubtful about that casino I'm playing with.

Let's see how our preferred casino deals with these complaints before taking action.

If there's no problem yet that we see, it's quite not appropriate to just imagine things now on what we will do. Our reaction will automatically trigger once that said site we prefer shows inconsistency and is not reliable in defending its name to those complaints.

Even if you don't want any evidence but when the time comes that accusation piled up and mostly all of these are unresolved and players have valid or solid evidence, I bet one day you will doubt the integrity of the casino.  Since if they are refutable, there should be fewer player accusation against them, if there is the support staff will carefully tackle it and give some data that can be substantial enough to prove the mischief of the player, or if they found their side is at fault, will resolve it asap.


True but as long as the casino is doing great and honest, they will have these power of the community on their side.

I don't need any evidence if the casino has a strong community and history of happy customers. And i don't mean testimonials page, that would actually turn me away. I rarely trust new casinos at all because i don't need to. I get my gambling fix from trusted casinos and don't want to risk my money with some unknown newcomers that might pay or might close my account.

So why would i risk it? Maybe for some insane bonus, but even with those i would wait until someone in the community had withdrawed their winnings.

Happened so many times and it happened and always on new casinos or casinos that keep denying payment to their players and they keep giving the same alibis with no solid proof to show, their answers are all same and generic, and no further explanation is given, 1XBIT is notorious on this, they drop a one-liner saying OP cheated we decline his payout and ban him, and that's all there is no further explanation, and we hate this kind of casino, so the community has to step up.

The power of the community should not be underestimated by casinos. There are some casino that is holding up to their words and wouldn't admit that they false accuse someone and just throw some new accusation like multi accounting that only them can verify. Casino don't commonly show public information like this that's why they know it can't be verified by the community but there are some casino who are showing this kind information especially if it's true and advantageous to them. But yeah there are casino that resolved case easily if they are proven guilty and wrong. A red trust can't bring down a casino but it can surely impact their reputation in this forum and outside as well.

There are things that don't need to disclose to the public but rather just to the complainants. The public trial as what's happening in the Scam Accusation thread is a reference for us on how gambling sites with complaints respond to the issues against them. The way they respond, the way they are handling, the way how they always keep active, etc. that's what matters, and not necessary to show proof.

And for sure, gambling sites won't shit on their name as the reputation that being built for several years is not a joke.

I can't apply my statement though regarding new sites.

That would really be affecting confidence and trust towards the business and this is something they wont really like for the masses to feel out and this is why as possible they would really be hiding off those security means issues which would might cause a disaster into their business.If ever there are players who do able to abuse because of such exploit then they would be normally locking up those amounts if havent been
withdrawn or they had able to caught it up but if not then it would be the case and this is where scam accusations would be thrown out.For sure they would really be offering something into those people
who had able to discover those bugs or other related things.

Most likely, it’s always the casinos that should make first moves to attract new customers by creating bonuses and promotions, and gain their trust in the process. If not, these customers will make a shift and move to other casinos. However, with regards to casinos accusations made by players, as gamblers we can already tell who’s telling the truth or not, but if the casino can quickly address the problem and resolve it, no matter how suspicious the casino is, gamblers will find no reason to leave the casino.

they will not publish bugs on their site let alone loopholes but they can provide it if asked and sued by trusted parties that they can prove that users violate the rules and abuse, if indeed the casino always commits fraud as you think of course many gamblers run away , but why is the casino getting crowded, because everything is safe if we don't play dirty as gamblers

If a player is legitimately telling the truth but the casinos do make out some countermeasures and saying up the opposite or trying to make the user is the one who do make out some violation or abuse but the

victim had made out some solid proofs then the community is the one whom would really be able to judge.Even they would say about multi-accounting and other common violation but we arent that dumb
not to point out on who at fault on the said situation.

On the time that the public isnt convinced on what the casino is trying out to explain about the situation then for sure it would backfire on them.

If you don't trust them then you find a place where you trust more the casino because if they're telling the truth and yet you still don't believe, you'll believe in no one.

If a trusted and reputable casino has done this to someone and even if they've provided with evidence, still, someone who has closed his mind in believing the reason, won't believe.

It's understandable that there are people that will say things against such with the casinos even if they're at fault.

I do understand where you are coming from and what point you are trying to make, what i can say is that, as gambler who is withdrawing from a casino, you are the one that now needs something that the casino has(your funds), and as unfair as this may sound or appear, it is their discretion to decide to release or not.

If for some reason(s), the casino feels you cheated their system and demand some documents from you as a way for them to verify who you are, it is up to you to oblige to their request so you can get your funds, if they accuse you of cheating and decides to show you proof, it indeed proves that the casino is credible in their claim, but this should not be like its a duty they owe to gamblers, it is up to the gambler( when accused of cheating) to submit all that is requested to prove that he or she is not a cheater.
This is just my perspective in matters like this, i believe we all have our different opinions though.

there's no way you can be dealing with over thousands of gamblers and you expect everyone of them to behave thesame way, dome may not be cheating but i can frankly tells you that some do so, while othwrs have partial completion to their kyc requirements stage, know that your account will be verified not once but twice or thrice base on the schedule for the verification process your casino is handling with you, then except the casino itself is a scam type, both on most occasions the fault is always directed to the gambler's end for being responsible and you've trusted them that's why you chose gambling with that particular casino of your choice.

But the issue is, no matter how the casino responds to the complaints of the player as long as the casino does not show solid evidence, it will go the category of your words against mine.   Which can give doubt and worries to the player playing on that platform.  A player complaint must be refuted by solid evidence and not just a wall of text of accusation.


True, reputable casinos always wanted to resolve any issue as soon as possible because any lingering unresolved cases have a negative impact on their reputation.  And it piles up every time new unresolve cases arise.

There isn't  much we can do in these situations. However, I have seen DT people forcing the casinos to give out better explanations before.

1- The user shows incredible proof of a scam
2- The casino says bla bla bla multi acc bla bla cheat
3- User says show logs, show proof
4- Casino says blabla bla our logs are private bla bla bla

5- DT enters the chat. Gives a red trust rating to the casino.
6- Casino suddenly freaks out and tries to work something out with the user in private

7- The user either agrees with the casino or denies the offer
8- Casino will have no other choice but to give the user whatever he wants

This exact story above happened before.

DT have the powa.

most of accusations I have seen in the past years made to "famous" casinos, are clearly scam attempts made by players that shown only a part of what really happens.

some casinos are just speculating on this, and they are using their TOS and other stuffs as a way to not paying users and find a lot of issues to deny payment. but this happens only with casino that have a bad reputation...

I think it depends on the case of the accusation itself. the reason is, if the casinos with big names here do as you say.  automatically, the casino will lose the trust of its users and it will hurt their business. So, related to allegation cases. at least someone has to prove it with hard evidence, and if a user just shows screenshots it doesn't prove anything. then, how can we assess and examine it even more so in this discussion.

I'm pretty sure, if the casino is reputable and has a big name. will not take actions that will harm its users, except if the user commits fraud. anyway, if it happened. the one that will get the most big losses is the casino, that way we as players will choose a casino that can be more trusted.

The casinos are often not to blame in the majority of these scenarios. There are actually data protection laws out there which make it illegal to share publicly a lot of the information that would exonerate them completely (although many show very trustworthy responses unlike the opposite you try to portray). If they share the wrong information and their company exists in certain jurisdictions they could open themselves up to even greater legal liabilities and it is really down to the players themselves to take legal action if they think they have been wronged. Many are far too eager to jump on and back up new players who have holes throughout their story. Casinos also have the right to defend themselves by not exposing the methods they use to catch cheaters and as long as they are reasonably transparent in every other way that is a very fair stance to take.

This is one.

If casinos can't really solve such problems within their platform, that just goes to show that they are incapable of handling such concerns and therefore shouldn't be trusted with any money at all. Players should be able to enjoy their time in the casino, and these unresolved problems will only make them feel uneasy in playing on that platform.

And I agree that the community will usually watch each other's backs against a casino that has had a lot of repeat cases in such a short span of time. If the same issues keep on being brought forth against a casino, that just means that there's really something going on that needs to be checked, and that players should be more cautious in dealing with that casino. The warnings will come from within the community, with or without solid evidence, as long as the numbers of similar cases pile up.

And with those unresolved issues, will give a hint to players that the casino is not worth going to.
People talk and if the snapshots are valid, they are more than enough to give a warning signal not to play on that casino.
If you are a player who does the job of searching and reading the reviews, you may be saved from scam casinos.
It is how the casino reacts and resolves the matter on hand, and players can see if they are fair or just looking for an scapegoat.

It usually comes down to the numbers.

If a casino gets a lot of unresolved accusations, eventually people will begin to lose trust in them.

The reactions will go from "unresolved? it's probably a cheat attempt by the player" to "there's something going on with that casino because it's a 5th time someone complains this week"
Trust me, the community works even when there's not enough solid evidence against a casino a lot of accusations can change how people see the business.

Some information are just too confidential or sensitive that these casinos would rather wait for a court summon to present them as part of their defense. Sometimes these casinos also respond to the request of "artbitration" platforms like askgambler and casinoguru. It's just how they chose to handle most of the accusations against them and you don't have to like or trust them for that.

That's too bad, maybe you should gather more proofs and state the name of that casino, if that thing happens many people experience the same thing as well maybe someone did not file a complain about this that's why they keep doing that thing because no one try to go against them. We should also read TOS we might fail to obey the rules of the game that's why they accused you for such things.

Probably you are on the wrong casino to play with. Gambling sites which has a good reputation would take actions with necessity and that includes providing proof and explanation if a player violated something, as well as with withdrawal or payment transactions. And that would characterize evidence of a certain action. I suggest moving to others; there are plenty of online gambling sites which are not having major issues regarding what OP have mentioned. If they would depend with a vague statement, then that is where the problem starts for them. The players has rights to know what they did wrong and for them to make use of it in order to change what's wrong on their end  Again, if you're suspiscious of a gambling site, observe and avoid if things would get worse..

When the accusation is not marked solved then there is doubt left for the caustious users. It becomes a reason why players have concerns about the fairness and integrity of online casinos, particularly if the casino does not show solid evidence of its fairness. It doesn't help players feel confident in their operations.

Not all of them. Unsuspecting players would always assume that casinos are clean and fair when no reputable high-ranked user taints thier reputation.

As long as I know most casino do not reveal the evidences publicly, but as players, anyone can ask them to prove their words.
If someone did not do something wrong but the casino accuse him as breaking the rules, reputable casinos should prove it not just by words but with real evidence.
Anyway we should not generalize that many casinos do such thing as what you said here.
Luckily I have never experienced any issue in all casinos where I used to play, so I still trust them all (at least till this time).

It’s against there user privacy to show the proof of user game data such as IP and bets to the public however they can do this if the user requested it to be public like what Steve did when some user is complaining about there account being lock while this user is connected through other account that was banned before by showing the email address of the user.

Also there’s Askgambler who handle this kind of case accept all the evidence both casino and user to check it by themselves privately. I believe most of the user proof is just there balance and bet history while it’s always denied when casino show proofs of cheating such as same IP or email to other account that already ban.

Any casino could do such a thing so we should be wise and skeptical in choosing a trusted and reputable casino right from the beginning. We must be playing with the right casino to avoid cases like this because reputable casinos won't ruin their reputation because of unsolved issues. They will surely provide evidence because the trust rate of the community is a big deal to them. The choice of the casino has a big impact on our gambling journey so researching our tatargetasino will always be a good starting move.

The casino should indeed be able to show evidence if a player is cheating to get a win. And while the player may provide evidence that the casino is fraudulent, the casino may provide other evidence showing that the casino is not at fault in this matter.

But cases of accusations like that are sure to exist for every casino, whether real or fake because we also don't know what happened between the casino and the player. We are only given evidence from players and casinos but the rest only the casinos and players know what really happened.

They have been always different dramas in the forum based on casino refusal to pay gamblers of their wins. There are a lot of casinos which can be trusted and a lot that can not be trusted. Casinos have no too much evidence to show before gamblers register and start gambling. The main thing I will advise is that when registering for a new casino to gamble, do not deposit big amount but first check their minimum deposit and deposit that amount and start your gambling for like one or two weeks or more to see if the casino website is legit. If they can pay without delay when wins a slot or a dice game or others. There are some casinos that are for scamming people so if you deposit a big amount of money. They might even block you.

New casinos should prove that their accusations of cheating are true because they have not yet established their reputation and new casinos are not at a level yet that gained the trust of the gambling community


This is why there is no closure on the accusations the accusers will not lock the thread and everything depends on the appreciation of the gambling community on who is telling the truth or lying, many of us can't tell who is lying because the casino needs to protect the integrity of their platform for a possible exploit, we can all just assume and speculate.

You have your point here, the site should start disclosing the reason why you got banned or got your funds in trouble, if you have the proof of legality there should be no problem. Having a good reputation is not easy to achieved, and if that site values the importance of every gamblers they will show it and explain to you the main reason why got into that trouble, I'm sure they have the reason but yeah its hard to trust them if they are not going to release some proof, accusations of dishonestly will be there as well.

If that were the case, then this is the fault of the online casino website. If they fail to show cause on why a person has been prohibited from their website, then this will definitely toll on the reputation of that website. If that were to happen, their reputation will be destroyed, thereby decreasing the trust and its player base. That is why, it takes years to gain the trust of an audience and one simple mistake to ruin everything.

That is why, if you have a problem regarding a certain casino and you have proof to the contrary of their claim, then post it here for everyone to see. This will alert the community in order to avoid that website which in overall help in preventing similar situations from happening.

In this case, it's actually more a gambling site that really has the intention to cheat. as is the case which has frequently occurred several times and this gambling platform is relatively new and does not yet have any reputation.
different from gambling sites that already have a good reputation. even though they didn't provide proof with screenshots or other valid evidence, they must have other intentions that indeed the problem cannot be published. sometimes a problem that exists in gambling cannot be published just for the safety of the gambling platform. I mean if it is published they are afraid that another fraudster will try to find loopholes in the problem so that more complicated problems will arise later.

As far as i know online casinos have different rules, KYC systems, betting, special services, multi-accounts and so on, that's the thing, every online casino/operator has a feature and detects problematic users, maybe only the casino and the users know about it.

For that, most of the casinos prefer Curacao license, aim to be able to control everything, they offer.
Curacao Online Gambling License.

So, in the various accusations by users against certain online casinos, maybe some have a point or maybe some just express feelings of disappointment and frustration caused by various factors by their own actions.

What happens to online casinos is not much different from what happens in land-based casinos in general, users can do anything outside of their control with certain factors, what is clear is that the casino knows more about everything that happens to the user, regardless of whether the accusation is true or false.

I agree the casinos always have their TOS to protect them, you are playing in their territory it's their rules that matter,  in fact some casinos have it in their TOS that they cannot divulge their tracking system because of possible exploits, and the players can upload as many proofs as he can but the casino will just hide behind their TOS without giving anything, so the issue has no closure but the casino is in a losing end if the accusation is not resolved because its a reference for players on his decision if he will play in that casino or not.

Some casino's have been in the business for long and have established themselves in the business gaining the trust of people over many years. They do not need to show solid evidence every now and then for every case every time they have an issue with a customer. These casino's know this, so they take it as an advantage that since there is the fact that they have been in the business for long, their word should be enough against your word because the case may most likely not cost them too much.

If casinos wouldn't show any solid evidence of the players cheating, and would just mention some internal stuff that none of us can view without showing us any screenshots or logs of some sort then it's safe to say that it's best to put some initial suspicion on this casino. If they bothered showing evidence later down the line, and if it matches what the accusation is, that is the only time we can let our guard down BUT remember that these proofs can be tampered in one way or another.

Usually I don't bother with these accusations if it involves less than a hundred dollars. But if it's more than that, then it's time to bat an eye and question the company's legitimacy and trustworthiness. It's also worth reading the platform's ToS and check when they were updated because there have been casinos in the past that changed their ToS after an accusation has been thrown at them and people were quick to spot that one.

Usually, when there is a dispute between a player and a casino where a lot of cash is involved, Casinos will do everything to prove they are right and will hold up with the player's funds until they solve the process. This is a dull process that only affects the player. Unfortunately, Casinos have their ToS's in place to keep them protected against this sort of issue. Bear in mind that the final user is always the weakest link and when in disputes, casinos tend to have their way.

If there's a legit proof for the claims and yet the site insist that you violated their rules even without showing their own evidence, I guess you can't trust that site anymore because any time, they can freeze someone's account and have the same scenario, this is too bad to those who are playing honestly and losing a lot of money already. There are site that didn't care that much about the accusation here in the forum, its sad because they can't even address the problem and yet they are still here. This is beyond our control, just avoid those site as much as possible, top site should be more professional when it comes to handling this kind of situations.

For chance games, we have the provably fair system, which as long as you know how it works and how to verify, you don't have to trust the provider. For other games, it pretty much requires trust and the provider can single-handedly reject your winnings without giving proof as per their TOS. So what makes their software trusted, well, they have to comply with the regulator or lost their license. It's pretty straightforward for table or chance games, so I rarely see a problem with trust. I also rarely see a casino that rejects withdrawal from chance games wins.

For sports betting, it's a completely different situation as there are syndicates and all sorts of abusers. I'd say 99% of complaints/scam accusations were sports betting issues. Since I don't play sports betting, I still pretty much enjoy playing games whether it's hash games or 3rd party games without trust issues. Regarding to the evidence, sometimes they have it, but they just don't want to disclose the data/method to outsmart the abusers. It's like playing a cat-and-mouse game.

But sure you can't take their reason at face value. You should use common sense and ask the question of whether casino A with sponsorship here and there worth hundreds of thousands/millions of dollars will cheat a customer for a $100 or $1,000 withdrawal.

actually it depends on how the complaint is alleged by the user, sometimes the user usually violates the casino rules therefore the casino never responds to the things that have been explained before, in fact why do you need to look at the casino's reputation before playing and make sure you don't break the casino rules you will be fine playing there without any problem

And that is why we have casino's on the top tier as far as reputation goes and majority of us uses them here. So it's really up to you, even if the top tier casinos have accusations, depends whether you want to trust and use their system just because of this accusations.

And I'm not sure, I don't have the numbers but usually those who accused casinos have been caught red handed with cheating and yet they don't want to admit that and still pursue the case, just saying.

The first thing to put in mind when dealing with any casino is that they are a money making business. They make their monies from customers losses, hence why it might be quite difficult to win a case against them.
I do also think that knowing and using the proper channels to report cases of unfairness should be a top priority before one chooses a casino to game with.
It is more than just KYC, because once your trust is gotten and bet is placed, you are at their mercy and when it is worst is if there is no customer care responsible enough to give a soothing response.
No one should trust a casino without legit channels to communicate with the management and also, regulatory agencies who sanction these casinos should be an open secret to the public/users.

But not all casinos have such defenses, because somehow it can undermine the trust of users and damage the reputation of the casino.
If indeed the casino has a wise team, then every complaint and problem experienced by users will be resolved properly without having to throw unclear statements of accusations against users.
Maybe there are some casinos that do this but I'm sure they are not trusted casinos and have a lot of users in them.

Agreed, it is to be noted. One should know to differentiate the proper accusation as well as the accusation created to demolish the trust particular casino have gained through its years of service. For now it is the provably fair system that makes a casino trustworthy. Apart from this, the reviews from the users too gives trust, because only through the users they can stand long in the business.

With how crypto-centric most of the casinos are that we see around here, it is amazing that more don't offer cryptographic proof of their games being honest.  It seems like this should be a huge selling point amongst crypto casinos, but I'm not sure I ever see such a thing.  The same goes for proof of reserves.  I have no reason to believe that any crypto casinos are playing fast and loose with customer funds, but it still would be nice of them to use the tools that crypto offers to go above and beyond for their customers.  You rarely see crypto actually used for transparency these days.

Actually their reason not to show the evidence is valid as it would probably affect the integrity of their platform but not always, some gambling sites would literally just use that reason to avoid showing evidence (Assuming there's one). That's why it is important to check some open scam accusation even from reputable gambling sites as you'll never know, even the known gambling sites are capable of doing some sketch works.

Regards with your question. As a player, we can't do anything but to trust the casinos where we are playing as that's the only key for us to use their platform.

For users who have had negative experiences in the past, it can be hard to trust online casinos, and then online users read those experiences also.
There are a few to consider like checking if the casino is licensed and regulated as well by authority.
Read some comments about the casinos also somehow you can find out where the crypto community finds the casino reputable.

In here, you already know they are not trustworthy when they don't respond to accusations.

If a casino adds many accusations on their history without properly addressing each of them, you should avoid that casino at all costs, because it's a clear signal they are a shady service provider. On long run casinos which cheat on their players to not pay them the won prizes properly don't survive on this industry, because with so many different platforms available, gamblers are just going to put them aside and move to a more reputable casino where users give positive feedbacks and have positive experiences. So don't worry too much about this issue. There will be always legit and scammy services, all you have to do is to check where you are going to deposit your money before doing so.

You have to think that even if a casino is honest and does things right, which is what happens in almost all cases, at least the ones we see advertised on this forum, there are always those who accuse them of cheating to see if they get something out of it or because the players themselves do not recognise that they have cheated.

What you say is nothing new, OP, we have accusations every week, but very few demonstrations of wrongdoing by casinos. In general the casinos we see on this forum do things right and the proof of this is all the forum users who use them regularly and do not complain.

That's why before anyone starts dealing with any casino sites he should be very mindful also him or she should be able to gain trust from them before going further to make account with such people. Hence if there's any case or issues they user should be very smart enough to have some evidence maybe while dealing with them or could be during their conversation with them he could screenshots and save them as the evidence. Lastly to make sure he reads their ToS I think that is the most important aspect of any gambling site.

It is a matter of reputation and track record a casino has and also the fact whether the games are provably fair or not.
It is important to be able to distinguish someone abusing the casino system  from selective scamming or defrauding and that is difficult, if we do not have enough information from both parts. Keeping an eye on this thread, to learn about other's view on this...

It depends. It's not like they can show the evidence they gathered if it's going to implicate them more, whether said implications were due to how they got it or the content of the evidence, but anyway, I reckon they can't simply show it like that. In most cases, I usually just observe how they handle a case, whether they outright ignore it, answer the questions with as much detail and evidence as possible, or simply chalk it up with the user throwing empty words at them.

I also judge them based on the proof the accusations first presented though. In most cases I reckon they just avoided something, created a new account, got banned for avoiding bans like that, and immediately assumed that it was the casinos fault and not theirs.

this is why we have scam accusations board. if the player posted valid proofs, members here are supporting the flag. unless, the casino itself resolved the matter on hand. users here can identify if the casino is making excuses and don't want to pay their player. however, on the other hand, we can also see if the player himself is just exhausting money from the casino using alibis or throwing unsupported accusations. either way, we can easily spot who is telling the truth or just lying about the situation on hand. you can only trust casinos if they are resolving their issues in fair and prompt manner.

It depends on how the casino is responding to queries and complaints thrown at them.

We can't generalize it here as we really need a reference in order for us to analyze the situation.

We do have the common sense to know if the gambling site is doing crap responses to their users. Let's decide after reading a certain complaint thread.

I think  it is the casinos problem to gain the trust of the players.  In case there is dispute between casino and players, the one who has the strong evidence get the sympathize of the readers and players.  If the casino is just randomly throwing accusation to save funds that is supposed to be withdrawn by the player, they will suffer and possibly would even have a greater loss because of their reputation of being unjust and players moving away from their platform because of trust issues.

There are accusations that have or cannot be resolved because they always ended up with your words against their words, players show screenshots of your proofs and even take up or accept KYC but in casinos cases, they just hold on to their words that the player has cheated, manipulated or exploited a bug without showing strong evidence like screenshots of the log they just hiding in their defense that they cannot show proofs and add further to protect the integrity of their platform, so the accusations remain open.
Many casino's defenses are like that.