How do I get Polo to be more cooperative to me on this hacking case?

pornluver

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Quote from: figmentofmyass on November 09, 2018, 02:59:33 PM

Quote from: pornluver on November 09, 2018, 09:22:14 AM

Basically, Polo didn't tell me who did it. They don't tell me which API key is used by the hacker (what no log?). They didn't tell me if they bother banning the accounts involved. They also wouldn't want to share me any info about the hacker accounts. As we know, people are required to give their identity to polo. That requires photograph. That's not easily faked. If I know the pic of the vermin I can post that all over the internet and report to cops. Nor do they tell me if any money is recoverable.

How do I get Polo to reveal the info to me?

if your API keys were compromised, how do you know the hack is tied to other "accounts" at poloniex? how do you know they are aware of the hacker's account or identity? they may have little more than the IP address that executed the API calls.

Quote from: pornluver on November 09, 2018, 09:22:14 AM

I can report the problem to my local cops. However, my local cops is so corrupt. Chance is I lost even more money than what's already lost. But that's precisely what Polo suggested me to do. So far they're not helping me at all. They're just protecting the culprit.

without a police report and case number, poloniex can't really assert that a crime occurred. they also can't give out suspects' personal information; that has to be done through police. the suspect (if one exists) hasn't been convicted of a crime.

what are you trying to accomplish? it sounds like the money is already gone. do you have access to your account? doesn't polo provide activity logs with IP addresses? i can't remember, it's been so long since i used them.

Similar hacks have happened several time in polo. The way the hack work is that the hacked account make losing trade. The hacker account is on the opposite side of the trade.

https://www.reddit.com/r/CryptoMarkets/comments/6kv2p4/poloniex_account_hacked_25000_stolen/

In that case, polo doesn't have a hard time pinpointing who did it.

Another problem is one of the API belong to cryptolend. Another I stored in my file. Obviously there is a log that says which API is used. Polo doesn't tell me which one.

Poloniex are usually able to pin point who the other account is and is usually able to ban them. Usually it's too late. But KYC knows.

figmentofmyass

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Quote from: pornluver on November 09, 2018, 09:22:14 AM

Basically, Polo didn't tell me who did it. They don't tell me which API key is used by the hacker (what no log?). They didn't tell me if they bother banning the accounts involved. They also wouldn't want to share me any info about the hacker accounts. As we know, people are required to give their identity to polo. That requires photograph. That's not easily faked. If I know the pic of the vermin I can post that all over the internet and report to cops. Nor do they tell me if any money is recoverable.

How do I get Polo to reveal the info to me?

if your API keys were compromised, how do you know the hack is tied to other "accounts" at poloniex? how do you know they are aware of the hacker's account or identity? they may have little more than the IP address that executed the API calls.

Quote from: pornluver on November 09, 2018, 09:22:14 AM

I can report the problem to my local cops. However, my local cops is so corrupt. Chance is I lost even more money than what's already lost. But that's precisely what Polo suggested me to do. So far they're not helping me at all. They're just protecting the culprit.

without a police report and case number, poloniex can't really assert that a crime occurred. they also can't give out suspects' personal information; that has to be done through police. the suspect (if one exists) hasn't been convicted of a crime.

what are you trying to accomplish? it sounds like the money is already gone. do you have access to your account? doesn't polo provide activity logs with IP addresses? i can't remember, it's been so long since i used them.

LeGaulois

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Top Crypto Casino

They can't give a name to anyone other than a justice jurisdiction. Even with GPDR; ot would be the same. As explained in the second reply, you would better to contact fill a report to the police, then contact a lawyer if you feel the need. (if that worth to).

But there is another side too. Since they admitted one of the API Key has been compromised, the responsibility comes from their side. Like with banks, they are responsible for the customers' security. You should try to follow this route

pornluver

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I got hacked

https://bitcointalksearch.org/topic/m.47514177

Similar hacked happened before

https://bitcointalksearch.org/topic/m.19800513
https://www.reddit.com/r/CryptoMarkets/comments/6kv2p4/poloniex_account_hacked_25000_stolen/

Polo usually knows who did it.

Quote

You are welcome. We have identified the accounts involved and they have been banned. Unfortunately, as is normally the case in these situations the attackers immediately withdrew the majority of the coins and as these transactions have now left our system and have been confirmed by the blockchain then they are outside our control. We will continue to investigate further and see if we are able to recover any of the coins that were not yet withdrawn.

source: https://www.reddit.com/r/CryptoMarkets/comments/6kv2p4/poloniex_account_hacked_25000_stolen/

Now, in my case, this is what Polo said. Basically they are protecting those vermin from my hand

Quote

Thank you for your response and apologies for the delay. At this time we can only confirm that one of your API keys were compromised and we are unable to confirm which - we recommend in checking your personal records and a cybercrime investigator to confirm which was compromised. Due to GDPR and data privacy laws we are only able to provide account information to the account owner, however if you open up a case with local law enforcement we will be able to cooperate with them in the investigation to the loss of your assets.

Please attempt to get the investigating officer to reach out to us with a case number or details to the investigating unit once the case has been opened.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/1094471

Basically, Polo didn't tell me who did it. They don't tell me which API key is used by the hacker (what no log?). They didn't tell me if they bother banning the accounts involved. They also wouldn't want to share me any info about the hacker accounts. As we know, people are required to give their identity to polo. That requires photograph. That's not easily faked. If I know the pic of the vermin I can post that all over the internet and report to cops. Nor do they tell me if any money is recoverable.

How do I get Polo to reveal the info to me?

I can report the problem to my local cops. However, my local cops is so corrupt. Chance is I lost even more money than what's already lost. But that's precisely what Polo suggested me to do. So far they're not helping me at all. They're just protecting the culprit.

I suspected that Polo wanted me to get arrested instead.

I regret using them so much.

Topic: How do I get Polo to be more cooperative to me on this hacking case? (Read 164 times)