Might be possible, but we don't know for sure.
When a newbie talks about an account, they often refer to a wallet.
When a newbie talks about a public key, they often refer to an address.
Newbies often use the wrong terms. Most probably they simply don't know better and heard a word and thought this is describing exactly what they mean.
Or, others think that they have an account 'with the blockchain' when installing a wallet.
OP still didn't answer which wallet he is using. I guess the problem is solved ? He didn't reply after the OP within the last 4 days.