Assuming you provided the required BTC signatures, how long did theymos or cyrus or whoever is involved in the process took to reach back to you with a solution?
Fortunately I have never needed this system, but I was always worried about my account getting hacked seeing how most people never got it back even after providing a bunch of signatures. I want to know that in the chance it gets hacked all my effort through years isn't going to be wasted as some idiot takes control of it to pump their ICO scamcoin as it seems to be the usual case.
Yes, the account recovery process was totally stopped for a long time and I have waited 6 months 20 days along with other long waited members for the recovery process to resume. The recovery process is working fine imo as I have got my account back but the process took about 20 days for me. So I think it is a long process and members should be patient.
It is better for all to send recovery application with all the info in his/her first mail so that the recovery process doesn't get interrupted with missing info.
I sent my recovery application mail from the mail I used to register my account. And I also wrote the story about how my account got hacked. And of course with a signed msg from my oldest address.
The date I sent my application was 11th Jan, first reply I received 18th Jan, the second reply I received 23rd Jan, and finally the account was recovered at 30th or 31st Jan (don't remember ).
If you don't want to face such case, then protect your account with a strong password (at least 16 characters with symbols, upper & lower case letters).
Do not use the same password in other sites. Do not click unusual links to avoid phishing attacks. Enable 2fa for your email account so that it doesn't get hacked too.
Be safe!