As mentioned in our correspondence:
I don't know the reason that you did not see your funds on the wallet side. As far as I can tell, you made 3 withdrawals to the same address - each of which had a mining fee attached. *Block Chain link removed*
As a matter of fact, your first transaction for 5.75746472 BTC was confirmed in about 1 minute. *Blockchain link removed*
Sometimes wallets also have delays, as propagation throughout the Bitcoin network is not always perfect. We do what we can from our end to ensure that funds arrive in a timely manner."
We hope this clears up and any misconceptions regarding our business practices and some of the misleading information provided in this thread. I'm happy to answer any questions or disputes regarding the above information.