How important is customer support of an online casino for you ?

speedy963

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Quote from: brightMan on June 16, 2018, 02:39:23 PM

Quote from: inthelongrun on June 03, 2018, 11:49:39 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

It is really important to have fast and responsive costumer support in some online casinos, but there are also some time that they need to review some issues regarding your complaints and problems it is not also all the time that they can be responsive, so much better also to be patient and just wait for their reply but it should't exceed up to 24 hours.

brightMan

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Quote from: inthelongrun on June 03, 2018, 11:49:39 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

Bitcotalk

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Quote from: Shinpako09 on June 13, 2018, 09:33:17 AM

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

But for me, this is really not a problem. The problem is why we are moving toward such option that is full of issues and detrimental elements for us. Why we are not taking it serous? Why we are killing ourselves just because of that fake money source? We have to think about it. We need to focus on reality of this online casinos. They are only for making us ruined, nothing else.

JL421

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Quote from: SyGambler on June 10, 2018, 04:52:29 PM

to be honest in the sites that I usually use on daily basis I never even needed to contact their support
so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

That's completely correct the site should try to fix the problems which gamblers have faced in past so that it doesn't happen with someone else in the future. Having live chat is waste of time and money, the site should just be transperant with the users, value everyone's opinion and continue to function

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Quote from: Shinpako09 on June 13, 2018, 09:33:17 AM

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

Same thoughts mate , Support is one of the most needed foundation of each gambling site , If there is a good support , each of the problems inquiries of gamblers should be gone easily with the help of support. Good support can help the gambling site to make their gamblers stay on their gambling sites. We know there are too many gambling site but their are just few gambling site with a good support.

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Quote from: Kakmakr on June 13, 2018, 06:15:17 AM

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

That's true.Most of the these casinos come up with a policy called "KYC" to automate bots for their support.No matter what the query is, the bot will promptly ask you to do your KYC.That saves money and makes the process so much easier.

Quote from: Kakmakr on June 13, 2018, 06:15:17 AM

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. Roll Eyes

Nope customer are idiots most of the time.Look at the number of idiots playing at sportsbet.io knowing they're full of filth and scam.

Shinpako09

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It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

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Quote from: knightmairesaint on June 12, 2018, 06:15:24 PM

Quote from: Kakmakr on June 11, 2018, 01:30:15 AM

I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Most of the gambling sites have problems with their customer support so it will be hard deciding in which site will you stay. It is a common fault in which the team behind the sites seems to have a less concern. You see, a gambling site with bad customer support is like a product having a bad sales representative. The customers will likely have a less interest in buying the product and will have interest in criticizing the sales rep as well as the product. A bad customer support is equal to less interest for the gambling site.

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. Roll Eyes

sweetbet

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Customer support is extremely important. If you're going to be wagering your hard earned money in a casino, you want to know that you'll be able to quickly get in touch with a customer service representative if you need any assistance. You don't want to be talking to a robot or have to wait 24 hours for an email reply.

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Quote from: Kakmakr on June 11, 2018, 01:30:15 AM

I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Most of the gambling sites have problems with their customer support so it will be hard deciding in which site will you stay. It is a common fault in which the team behind the sites seems to have a less concern. You see, a gambling site with bad customer support is like a product having a bad sales representative. The customers will likely have a less interest in buying the product and will have interest in criticizing the sales rep as well as the product. A bad customer support is equal to less interest for the gambling site.

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Customer support is highly needed in a lot of set ups, let alone something that has to do with funds. However, one thing like you have said is the lag, but we also have to understand their capacity may not actually hold much the number of queries coming in a day. It is not an excuse though for an online casino making a lot of money. It is very important for me and I believe everyone as it at least give you some rest of mind to get solutions fast in the case of an issue arising.

Quote from: SyGambler on June 10, 2018, 04:52:29 PM

so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

You cannot predict the future and even giants also may slip down due to unexpected bottlenecks. Hence good sites also must need customer support to handle whenever issue arises.

Kakmakr

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I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Fatanut

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No complex system has zero flaws especially if it's branched out to something that's connected to the Internet. In this case, the blockchain. There are transactions that take so much time to process and at the same time, double spending can happen. Errors are still happening in online casinos so a customer support has to be there in order to check if the coin actually have been sent to the deposit address of your casino but the automated system was not able to process it. I think a bad customer support is detrimental to your online casino's name. You can be labeled as a scam gambling site because of a piled up customer support tickets that took long enough to process. It's so sad to see but most online casinos are like that (even trading sites).

Having the customers enjoy gambling in your online casino is just one part of establishing your online casino. Having them to have someone to talk to and process their problems towards your problem is as important.

mostkey

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support is very important in gambling sites. be it via email or live chat. and quick response is very much needed. But behind all that, it is important for us to understand their work system, maybe they are busy to reply to the message you convey. because given the number of online gamblers is very much. and maybe every day there will be many complaints that are conveyed on the support

SyGambler

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to be honest in the sites that I usually use on daily basis I never even needed to contact their support
so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

francesyrus

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It is very important to have an active customer support for an online casino because there are always a question arises while playing. There are some issues that need to be answer right away. A good online casino with active online support will probably have many customer/player to play in their site.

katiecbell

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Quote from: MinerHQ on June 04, 2018, 06:21:49 AM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Even though site got a live support those support members will have a limited access so you can expect just a general answer from those members. They still make you wait until their back-end team or admin check your actual issue.

If the site doesn't have a good support slowly they will lose the business to their competitors so all admin needs to give more importance to support their customers on time.

Yeah, losing business is guaranteed for a platform that has low support or no support at all, most especially when it comes to the issue where money is involved. No one wants to use a platform they will not at least have peace of mind to make use of and support actually helps a lot with that perception.

It is very important and any successful business will always take this as the first step before anything at all as the more the customers you keep, the better for the progress of your platform. When all the business are nothing without customers, how we can ignore the higher standard customer support of an online casino ? Customers alone giving actual business then resolving their queries/issues must be done at first priority.

ethereumhunter

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with a good customer support, this will make their customer satisfied and they will be like to stay on that site for a long time and they will enjoy their time on that site. and if the gambling site can have this, I am sure that they will not have any problem with their customer and they will get any recommendation from that person for other people or his friends so more people will come to their site.

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Quote from: crazycatwoman03 on June 09, 2018, 02:52:02 AM

Quote from: YTBitcoin on June 07, 2018, 06:59:25 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a vital role just like a backbone of the human body for their online casino gambling. If the customer support will be more active then they will react faster on the feedback of their customers and they will fix any issue their customers face and if this thing will come in then the remaining users will not face the problem and the remaining users will play their without feeling any inconvenience and the person who face the issue will think it as a best site and they will start to like it more.

True, customer support is very important not just for online casinos but for all websites especially for those who offers services. As a user and an occasional site visitor, when I have a question in mind I always seek for customer support. I have experience being assisted clearly and attentively and I am very thankful for that but I have also experienced the opposite of it. It is not good for any site to have bad customer support because users are the key for the name of their sites to be introduced and referred positively to others. In this case, if an online casino have a bad customer support then its users or the gamblers will likely lose interest in it and turn to other gambling sites.

Good Customer Support is not only important for who offers services but also for even traders who are selling products because if the product have any defect or customer wants to clarify some doubts about the products which they are going to purchase or purchased, then if customer support immediately clarify their doubts then their company sales will surely go up. It is so true that Good customer service always gets you high business and good reputation for your concern.

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Quote from: YTBitcoin on June 07, 2018, 06:59:25 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a vital role just like a backbone of the human body for their online casino gambling. If the customer support will be more active then they will react faster on the feedback of their customers and they will fix any issue their customers face and if this thing will come in then the remaining users will not face the problem and the remaining users will play their without feeling any inconvenience and the person who face the issue will think it as a best site and they will start to like it more.

True, customer support is very important not just for online casinos but for all websites especially for those who offers services. As a user and an occasional site visitor, when I have a question in mind I always seek for customer support. I have experience being assisted clearly and attentively and I am very thankful for that but I have also experienced the opposite of it. It is not good for any site to have bad customer support because users are the key for the name of their sites to be introduced and referred positively to others. In this case, if an online casino have a bad customer support then its users or the gamblers will likely lose interest in it and turn to other gambling sites.

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a vital role just like a backbone of the human body for their online casino gambling. If the customer support will be more active then they will react faster on the feedback of their customers and they will fix any issue their customers face and if this thing will come in then the remaining users will not face the problem and the remaining users will play their without feeling any inconvenience and the person who face the issue will think it as a best site and they will start to like it more.

7788bitcoin

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect.

The support system is the most important aspect of any business and when it comes to web based business they need to have a good system to sort out issues faced by the user and that is how their success will be evaluated, all of the fiat based sites i am using have a good support system but the problem with crypto based site is that it is difficult to get the right solutions most of the time.

virtualkeybuyer

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a major role for the casino and for any other business as if the customer support is at best then people will know that they will get their problems fixed as soon as possible and they will not remain suspended with their issues on their site. If they will get their issues get solved sooner then they will like to stay on that casino for their gambling.

JL421

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Quote from: Hamphser on June 05, 2018, 02:36:49 PM

Quote from: JL421 on June 05, 2018, 10:51:18 AM

Quote from: Hamphser on June 04, 2018, 03:07:14 PM

Quote from: JL421 on June 04, 2018, 02:48:28 PM

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

Seconded with these words, 24x7 live support is appealing but high percentage people would ask neither into their deposit or withdrawal issues but having a responsive support would always leave positive impressions towards the site yet you can able to get active reply from them whenever what are the issues you are experiencing on. KYC should be removed? its still on their jurisdiction,even though we dont like it but there are circumstances that we would really need to follow up.

Ok we might not lile it but why do most casino still ask for kyc as most of them have a fake license so it wouldn't make any sense to do so
Alright I'll agree with you for a while let's assume fj has a really licence and they are registered, monitored etc etc then why do they normally take 3 months to verify all documents, they have live chat but still it's of no use as we always have to email them

Well, each gambling site do really have their own flaws or problems and we cant really expect a "PERFECT gambling site" which do exist on this market without any having issues in all aspects either on their service,support and other related stuff. If they do make some delays in the past maybe they would took into consideration on changing it out to straighten up on what they have done before either it would be more faster this time to make verifications. Wink

But why the verification in the first place i don't even understand, they are not a registered casino , use a fake licence and still act as if they are real. What about the wagering terms all this is so absurd and the most important thing fj doesn't even have a probably fair system how can you even support such a site

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Quote from: Taki on June 04, 2018, 07:20:15 AM

I actually never use the support of those gambling sites where I love to play, just there wasn't a reason for that, everything just work fine and I've never had problems with any gambling site.

You may not use them now, but I am sure a time would come when they would be highly necessary. I am actually the type that always loses my confidence on a platform with no support.

One may say there may be no mistake, but the mistake eventually end up happening, and with no one to solve it quickly, sets in room for tension for the customer at that point and not a good thing for client retention at all which in this case, gradually the platform may start losing users as they migrate to a platform that gives them what they want.

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Quote from: Betwrong on June 06, 2018, 06:25:15 AM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

To have a quick and responsive online support team is very important for any gambling site worth its salt. Normally I play on sites where you get reply from support in two hours max although they state that it can take up to 24 hours. And of course it feels great when you get the reply immediately, which happens not infrequently by the way. )

the more visitors it will be more and more who bet if it happens then the price pertaruhanpun will be up and gambling will be more interesting and competition will be more stringent.

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

For me having a good customer service and a a great support is one of the key features that an online casino should have it run constantly none stop, and they should have teams working on shifts to answer the questions of the users as fast as they can, so many casinos have had really bad reviews even though they had a good functioning websites because of the slow support response.

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

To have a quick and responsive online support team is very important for any gambling site worth its salt. Normally I play on sites where you get reply from support in two hours max although they state that it can take up to 24 hours. And of course it feels great when you get the reply immediately, which happens not infrequently by the way. )

rocketbits

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Quote from: Darklinkz on June 04, 2018, 10:08:45 PM

It is most important thing that will determine if the online casino is reliable or not. You play there to win money and it would be a total chaos having disputes just to take all your winnings and there is no staff there that are willing to help you on that issue.

It isn’t about reliability of the casino rather you can say this is all about revolving around the reliability of that source in which you are going to put in your investment and efforts too. If that source of earning isn’t really a source of earning, what is the question left behind then? I think we need to understand some basic facts and use our common sense to know what is better for us.

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Quote from: eternalgloom on June 05, 2018, 11:56:24 AM

The quality of a casino's customer support is obviously important for me, but I don't really mind if I have to wait a couple of hours or even days.
That said, I've never had to wait long before I've had my support requests dealt with. Especially not at the current website I'm playing, Crypto-Games.

Other casino's might adhere to offer support on business days only and I think that's also reasonable.

I'm with you on this. Customer support is always tricky business. Obviously, with money involved, customers get finnicky when support requests aren't handled immediately. Every passing day seems to trigger increasingly emotional responses and the humans on the other end of support can sometimes be turned off by impatience and lack of clarity with issues. On the other hand, I probably dislike even more those instant responses that don't seem to understand the actual issue: you get a generic tailored response that doesn't help the problem and only causes more frustration.

The best customer support probably starts with a detailed FAQ as a first line of defence. And a good customer support knows it needs trained, knowledgeable staff who know the mechanics of crypto, who know how the site works. I play at CGN too and probably have only needed to reach out once. Issue was resolved quickly and correctly (missing deposit), not many words exchanged. Works for me.

peter0425

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Obviously, its really very important for a casino to have a good customer support. Imagine, we don't see each other here, so its very important that your issues got resolved quickly otherwise you feel sort of 'cheated' of you lets say unable to processed your withdrawal very quick. You need someone to talk to, discuss your problems and got it resolved. That's why live chats are put into place, but I don't like support who give you generic answers or can't really help you and will put you in limbo for a few hours before they answer back with nothing.

sunsilk

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Quote from: jeremypwr on June 05, 2018, 12:35:11 PM

I test out the customer support of any and all online casinos before I even deposit a single dollar!
I've had too much bad and unfortunate luck in the past (some of it documented on here) to even come close to remotely trusting some of thees operations.

You are becoming too wise enough for choosing the casino to gamble but that's what can a gambler do before finding out the online casino that he should trust.

What are these online casino's that you have much bad experience about their support? This matters if someone has to gamble with bigger amount of money.

Quote from: jeremypwr on June 05, 2018, 12:35:11 PM

Even though with a little research you can find out who is legit and who is not, it's good to get a feeling out before trusting a stranger with your funds, especially given the nature.

Right, you will eventually see on who are those online casino's that are very responsive with their customer support regarding issues and concerns.

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Customer support is a must for gambling sites. This is a very important service for gambling sites to keep their business running as expected. But perhaps their service at one point can not meet everyone's expectations especially when so many complaints come to their table. We as customers need to know it and be patient while waiting for a response from them.

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Quote from: JL421 on June 05, 2018, 10:51:18 AM

Quote from: Hamphser on June 04, 2018, 03:07:14 PM

Quote from: JL421 on June 04, 2018, 02:48:28 PM

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

Seconded with these words, 24x7 live support is appealing but high percentage people would ask neither into their deposit or withdrawal issues but having a responsive support would always leave positive impressions towards the site yet you can able to get active reply from them whenever what are the issues you are experiencing on. KYC should be removed? its still on their jurisdiction,even though we dont like it but there are circumstances that we would really need to follow up.

Ok we might not lile it but why do most casino still ask for kyc as most of them have a fake license so it wouldn't make any sense to do so
Alright I'll agree with you for a while let's assume fj has a really licence and they are registered, monitored etc etc then why do they normally take 3 months to verify all documents, they have live chat but still it's of no use as we always have to email them

Well, each gambling site do really have their own flaws or problems and we cant really expect a "PERFECT gambling site" which do exist on this market without any having issues in all aspects either on their service,support and other related stuff. If they do make some delays in the past maybe they would took into consideration on changing it out to straighten up on what they have done before either it would be more faster this time to make verifications. Wink

harizen

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Activity: 3122

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For support ➡️ help.bc.game

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Having an active and reachable customer support is one of the best characteristics that a casinos must have. It will ensure a customers that a certain casino/gambling site is always having a good operation resulting for comfortability and worry free activity in the site. Not just in sites but honestly all services needs a reachable and active support.

As far as my own experienced is concerned, I never experienced waiting for long time everytime Im reaching the customer support of a certain gambling site. Never did experienced a major issue in the first place so I don't know what will be the status if that is major one.

jeremypwr

legendary

Activity: 2828

Merit: 4370

🤑 Free Bets have been credited 🤑

I test out the customer support of any and all online casinos before I even deposit a single dollar!
I've had too much bad and unfortunate luck in the past (some of it documented on here) to even come close to remotely trusting some of thees operations.
Even though with a little research you can find out who is legit and who is not, it's good to get a feeling out before trusting a stranger with your funds, especially given the nature.

detector

full member

Activity: 484

Merit: 124

★

It's primary thing when you're play on the most popular gambling site.
I'm will got piss if I have trouble when try to withdraw although I'm not against any rule but with customer support's help , I can figure out the solution
So do not try to play the trick with them or you will got nothing !

eternalgloom

legendary

Activity: 1792

Merit: 1283

The quality of a casino's customer support is obviously important for me, but I don't really mind if I have to wait a couple of hours or even days.
That said, I've never had to wait long before I've had my support requests dealt with. Especially not at the current website I'm playing, Crypto-Games.

Other casino's might adhere to offer support on business days only and I think that's also reasonable.

JL421

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Activity: 812

Merit: 510

Quote from: Hamphser on June 04, 2018, 03:07:14 PM

Quote from: JL421 on June 04, 2018, 02:48:28 PM

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

Seconded with these words, 24x7 live support is appealing but high percentage people would ask neither into their deposit or withdrawal issues but having a responsive support would always leave positive impressions towards the site yet you can able to get active reply from them whenever what are the issues you are experiencing on. KYC should be removed? its still on their jurisdiction,even though we dont like it but there are circumstances that we would really need to follow up.

Ok we might not lile it but why do most casino still ask for kyc as most of them have a fake license so it wouldn't make any sense to do so
Alright I'll agree with you for a while let's assume fj has a really licence and they are registered, monitored etc etc then why do they normally take 3 months to verify all documents, they have live chat but still it's of no use as we always have to email them

maydna

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Activity: 2912

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Enterapp Pre-Sale Live - bit.ly/3UrMCWI

customer support is really important in any business aspects because they can handle their customer and the customer can solve the problem. customer support is a front-line of the business and I think every business must need this team so the customer will satisfy with the company. I think it's not just for the gambling site but the other sites will use too to communicate with their customer. the customer doesn't have to wait for a long time to get the answer to their problem.

chris200x9

legendary

Activity: 1316

Merit: 1011

Quote from: crwth on June 04, 2018, 10:30:02 PM

No matter the tasks are with the request for anything it is required to have fastest customer service because if you want to become the best casino, online casino, you need to be responsive and getting there early to solve the problem because if you don’t then the customer won’t come back and would look for another casino to play on. That’s just what happens in real life, not just in casinos. Some of the big casinos that have big names have great customer service because it is a requirement to become the best. Quality is better than just quantity.

I think some casinos will solve issues by priority wise so some issues will take a long time to resolve but players will not wait they will find another casino which will give good and fast service to the customer. nowadays people will not see how many bugs are there in your casinos they only see how fast you will respond to there queries that's why the customer support is very important for any online business.

KorakPawon

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Merit: 11

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

if indeed there is a service that is good enough when there is interaction with casino users that means the site tersebuk indeed have a pretty good service but if the question and answer takes a long time to reply it useless also will only make us upset as a user.

crzy

full member

Activity: 2128

Merit: 180

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

This is very important not just in gambling sites but also for some exchanges. Customer support shows the ability of the team to resolve the problem of their users, this can be a good factor to be recognized as one of the best gambling site online because the support team is able to resolve the issues. I heard so many complains about this so I hope that those bigger exchanges and casino online focus on improving their customer service.

OnionsBJ

newbie

Activity: 4

Merit: 0

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Having a good customer care department is important because any gambler would first like to have a chat agent online in case any problem occurs or they have any questions, good example is cloudbet, now they have a live chat feature which makes their website much better than it was earlier and really it does not take much staff to handle a few hundred gamblers either.

crwth

copper member

Activity: 2940

Merit: 1280

https://linktr.ee/crwthopia

No matter the tasks are with the request for anything it is required to have fastest customer service because if you want to become the best casino, online casino, you need to be responsive and getting there early to solve the problem because if you don’t then the customer won’t come back and would look for another casino to play on. That’s just what happens in real life, not just in casinos. Some of the big casinos that have big names have great customer service because it is a requirement to become the best. Quality is better than just quantity.

markdario112616

full member

Activity: 816

Merit: 133

It's highly important, Why? This shows how does the management handles it flaws and openness to recommendations and any other concerns. Also, Customer support is a factor to evaluate the credibility of one business. If a customer support fails to provide quality work it can not only damage the business but the reputation of the owner or the developer itself.

Darklinkz

full member

Activity: 448

Merit: 100

It is most important thing that will determine if the online casino is reliable or not. You play there to win money and it would be a total chaos having disputes just to take all your winnings and there is no staff there that are willing to help you on that issue.

Devawnm367

full member

Activity: 1036

Merit: 144

Penguin Party 🐟

I will not even use a casino if it does not have an online (live support), when it comes to my money I like to be able to get things fixed immediately if there are any mishaps, I like 777 coin, has online support, and my affiliates make me more btc on there then any other online casino, That is who I would advize if you decide to find an online casino.

leowonderful

legendary

Activity: 1624

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Bitcoin FTW!

It's good to have, and I definitely look for it in a casino, but it doesn't make or break a casino for me. Usually, the email support of a site is good enough and I have no issue with waiting a little bit for my issues on a site to be resolved. I know of several online casinos that don't have live support but do have quick email support, and it's good enough for me personally. If the site is reputable and has fun games that I enjoy playing, I can wait for issues to be resolved.

qwertyup23

hero member

Activity: 2268

Merit: 789

Definitely important and paramount to the future of an online gambling casinos. Most problems that people encounter revolves around the delay of payments, technical support, bugs and lags from the system, and other related mechanics that may make or break the business. Having a live chat significantly makes the online gambling casino a trusted website that focuses primarily on its customers rather than profit.

Quote from: Diced90 on June 04, 2018, 06:39:10 PM

Afaik sometimes not having live customer support shows that the system in place is working perfectly and is less likely to break,

which is why live customer support isn't a priority! Should I need help, emails should be attended to in the shortest possible time but if there is a good number of people running into problems frequently online support is needed

Online gambling casinos should always have a margin of error, regardless on how perfect the system is. Not to mention, if there exist such a system then people would not complain or address their issues here. Assuming that there exist a system, it should always consider that providing a live chat makes the solving the problem easier and less-complicated. Once you are in that situation wherein some bugs happen, then your only remedy is either to wait or to consult through a live-chat- which I think would be the obvious choice.

Diced90

hero member

Activity: 994

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Get'em boys

Afaik sometimes not having live customer support shows that the system in place is working perfectly and is less likely to break,

which is why live customer support isn't a priority! Should I need help, emails should be attended to in the shortest possible time but if there is a good number of people running into problems frequently online support is needed

edgycorner

sr. member

Activity: 1064

Merit: 382

Hurrah for Karamazov!

You can't completely judge a casino based on its customer support.Yea, good casinos do care about it.
But not all casinos with good support can be trusted.Look at sportsbet, they have a really good customer support, they have very active live chat.Still they can't be trusted, they are well known in holding user's funds.

Hamphser

sr. member

Activity: 2604

Merit: 338

Vave.com - Crypto Casino

Quote from: JL421 on June 04, 2018, 02:48:28 PM

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

Seconded with these words, 24x7 live support is appealing but high percentage people would ask neither into their deposit or withdrawal issues but having a responsive support would always leave positive impressions towards the site yet you can able to get active reply from them whenever what are the issues you are experiencing on. KYC should be removed? its still on their jurisdiction,even though we dont like it but there are circumstances that we would really need to follow up.

JL421

hero member

Activity: 812

Merit: 510

In most scenario a customer normally contacts a casino's live chat or sends an email because his withdrawal is pending for a long time. There might be very few players who contact them for anything other than withdrawals
I feel instead of having a 24X7 live chat casinos should remove kyc as it shouldn't exist in the first and allow instant withdrawals for all players

The Sceptical Chymist

legendary

Activity: 3528

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Top Crypto Casino

Quote from: inthelongrun on June 03, 2018, 11:49:39 PM

Just imagine a real casino like Wynn or MGM or any business in this world without customer support?

That was my first thought--there's so much competition in the world of real-life casinos that none of them can get away with giving sub-par customer service, since players will just go to another casino. I would think that online casinos would operate with the same motivation, but apparently they don't.

It is a bit different with crypto, because real casinos can't easily be "hacked". Yes, players can try to cheat, but the casinos spend huge sums of money for security to prevent that. Thus online casinos have to be extra careful about who they deal with--but that shouldn't prevent them from offering exceptional customer support, and I think they all should be doing that. Yes, it's very important and there's no excuse for any casino to not bend over backwards for the players.

bagalkot

jr. member

Activity: 85

Merit: 5

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

I think who ever is playing in casino will first see the customer support service of that casino. As lot of time it is seen that their are lot of sites which are good but their customer support system is very poor and due to that lot of users are getting loss, because lot of in between the game the site will hang or the gambler system get problem. So to solve this all problems customer support should be very good and fast. But every big and famous site always have problem with support as they get lot of issues in ques which makes them to delay in replying the query which they get.

Don Pedro Dinero

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Activity: 1358

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The first decentralized crypto betting platform

It is important but usually the best sites have the best customer support, so if a site doesn’t have a good customer support, I don’t play there. I don’t know about what sites you talk when you say “reputed sites”, but it might be that they are overloaded with tickets, as it has been pointed out.

panjul07

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Activity: 3500

Merit: 1354

Quote from: Taki on June 04, 2018, 07:20:15 AM

I actually never use the support of those gambling sites where I love to play, just there wasn't a reason for that, everything just work fine and I've never had problems with any gambling site.

Lucky you, but once you experience a small/big issue that makes you need to contact support then you'll know how important they are for players. Obviously customer support is a vital thing in almost any services (not only gambling) because it is the only way for users to communicate with the admin/owner whenever they experience difficulties or issues.

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Live chat is actually not really helpful IMO, as most of them are just paid agent to answer general questions about the site and they are not able to solve any issues. What they can do is just following up your issue to the one who in charge to solve the issue.

rodel caling

full member

Activity: 952

Merit: 104

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Online support in the casino are very important its because the player need an quick response for the technicality problem, because online casino is talking about money matter's to fix right way the problem to avoid loses of the player. and make sure the customer service support assign in the online casino are skills about gambling and have knowledge the new technology to resolve faster the problems.

blockman

hero member

Activity: 3066

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Vave.com - Crypto Casino

Not that really important to me as long as I can find solution to the problem that I'm facing. Most of the problems existing that the only way to solve is by contacting the support are these, withdrawals and deposit delays, verification, FAQ's. Overall, customer support is very important part of a business not only to online casino's but for majority. This gives your consumers/customers satisfaction that they are being given attention if there's something wrong or gives them inconvenience.

jrrsparkles

sr. member

Activity: 2520

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Hire Bitcointalk Camp. Manager @ r7promotions.com

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Sometimes it makes worry about the online gambling but if it is a reputed gambling site that chances of any issue happening is very minimal so they are not much concentrating on these support team but I think they need to have strong support team to increase their trust level and most of the live chat in gambling site are useless because they were assist b the people who don't have any technical knowledge.

Aikidoka

sr. member

Activity: 1078

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Sinbad Mixer: Mix Your BTC Quickly

I have seen lots of people complain about how the support team is unprofessional and how they do not reply to their messages. The thing is, even real life professional people do not reply instantly. You should just give them time because they have many complaints and I am sure they are doing their best. Therefore, I believe that the support customer is very important because the team is making efforts so they fix all your problems.

Juggy777

hero member

Activity: 2646

Merit: 686

Good support is the backbone of any site, not just a casino site but problem is we expect casinos to be super human when they're just human, imagine getting 100, 1000 tickets you do slow down cause each ticket needs a valid reply. While I do agree here that at times they take days and then week but again they're just humans and not robots. I normally do read what problems other face and how it gets tackled and use it, saves time. One should keep realistic expectations from casinos support, how about a praise for all the times they helped you'll no one ever does that just open a support ticket to praise them surely it'll boost their confidence and work rate.

Taki

hero member

Activity: 1078

Merit: 514

I actually never use the support of those gambling sites where I love to play, just there wasn't a reason for that, everything just work fine and I've never had problems with any gambling site.

gowobonyok

jr. member

Activity: 490

Merit: 2

it is very useful to inquire about the payment system, if not done directly to credit card. maybe using paypal or something like that, so we need to know and ask customer service if there is not yet understand.

MinerHQ

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Activity: 1456

Merit: 1023

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Even though site got a live support those support members will have a limited access so you can expect just a general answer from those members. They still make you wait until their back-end team or admin check your actual issue.

If the site doesn't have a good support slowly they will lose the business to their competitors so all admin needs to give more importance to support their customers on time.

inthelongrun

hero member

Activity: 1862

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The Martian Child

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

krishnaverma

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Activity: 1442

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I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Topic: How important is customer support of an online casino for you ? (Read 420 times)