I am very much satisfied with their service. They use to immediately reply with an acknowledgment mail attaching the tracking number within the ticket. There is an option for users to add reminders to the support team. find out this here
Topic: How long does Bitfinex support take to reply? (Read 161 times)
Well, if your money disappeared, then there is nothing that you can do about it, i am sorry for your loss.
But this is how it works, they are never going to give you your money back, your hard earned money.
You need to understand that leaving your money on an exchange is the worst thing that you can do, aand 88 ripple + 0,02 btc are nothing compared to all that money that a lot of people lost in here.
I lost $5000 in Bittrex more than six months ago (they stoled my balance, it was not my fault) Still no reply from the support.
A lot of people lost million on dollars in those shady exchanges, no one can trust them.
The OP said Bitfinex, not Bittrex. Or do you mean both are the same, which they are not. I am often scared of these big name exchanges. They have poor customer care support system. Getting to the point. Recently when I withdrew 88 XRP from Bitfinex my 0.02 BTC also disappeared. I read someone else also faced a similar issue on reddit. Might be due to a bug. I have contacted Bitfinex support and
But this is how it works, they are never going to give you your money back, your hard earned money.
You need to understand that leaving your money on an exchange is the worst thing that you can do, aand 88 ripple + 0,02 btc are nothing compared to all that money that a lot of people lost in here.
I lost $5000 in Bittrex more than six months ago (they stoled my balance, it was not my fault) Still no reply from the support.
A lot of people lost million on dollars in those shady exchanges, no one can trust them.
Well, if your money disappeared, then there is nothing that you can do about it, i am sorry for your loss.
But this is how it works, they are never going to give you your money back, your hard earned money.
You need to understand that leaving your money on an exchange is the worst thing that you can do, aand 88 ripple + 0,02 btc are nothing compared to all that money that a lot of people lost in here.
I lost $5000 in Bittrex more than six months ago (they stoled my balance, it was not my fault) Still no reply from the support.
A lot of people lost million on dollars in those shady exchanges, no one can trust them.
Getting to the point. Recently when I withdrew 88 XRP from Bitfinex my 0.02 BTC also disappeared. I read someone else also faced a similar issue on reddit. Might be due to a bug. I have contacted Bitfinex support and
But this is how it works, they are never going to give you your money back, your hard earned money.
You need to understand that leaving your money on an exchange is the worst thing that you can do, aand 88 ripple + 0,02 btc are nothing compared to all that money that a lot of people lost in here.
I lost $5000 in Bittrex more than six months ago (they stoled my balance, it was not my fault) Still no reply from the support.
A lot of people lost million on dollars in those shady exchanges, no one can trust them.
They suppose to immediately reply you with an acknowledgement mail attaching you tracking number within the ticket then with the next four to six days they should have resolved it. You can also send a reminder to the support team.
Sorry if this is the wrong section. If I need to move this thread let me know.
Getting to the point. Recently when I withdrew 88 XRP from Bitfinex my 0.02 BTC also disappeared. I read someone else also faced a similar issue on reddit. Might be due to a bug. I have contacted Bitfinex support and haven't heard back from them from the last 4 days. Does it usually take this long? or is there anywhere else I can raise a ticket to get a faster response.
FYI: This is not a hate post for Bitfinex. I am thinking of moving from this exchange in a few days. Not worth the hassle.
Getting to the point. Recently when I withdrew 88 XRP from Bitfinex my 0.02 BTC also disappeared. I read someone else also faced a similar issue on reddit. Might be due to a bug. I have contacted Bitfinex support and haven't heard back from them from the last 4 days. Does it usually take this long? or is there anywhere else I can raise a ticket to get a faster response.
FYI: This is not a hate post for Bitfinex. I am thinking of moving from this exchange in a few days. Not worth the hassle.
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