How long does it take Blockchain.info to reset two-factor authentication?

Infinity1

member

Activity: 80

Merit: 10

I'm OG

Quote from: b!z on September 02, 2013, 05:03:57 AM

Quote from: Infinity1 on September 02, 2013, 03:37:32 AM

I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.

That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth.
do you hAVE wallet backups?

Yeh, I have the private keys (luckily), but I'm pretty sure I have <1BTC still stuck with BlockChain.

b!z

legendary

Activity: 1582

Merit: 1010

Quote from: Infinity1 on September 02, 2013, 03:37:32 AM

I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.

That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth.
do you hAVE wallet backups?

Infinity1

member

Activity: 80

Merit: 10

I'm OG

I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.

uncleungie

newbie

Activity: 2

Merit: 0

I only have one of my two addresses backed up. I religiously back them up, but forgot one time and suddenly the two factor emails stopped arriving. I'm loosing almost $8000 USD because I didn't immediately back up one of my addresses...I'm in a bit of shock.

I'm also disappointed in blockchain.info...having no customer support...claiming to reset 2FA and not following through.

And yea, I'm a customer. I've paid for their shared wallet services on many occasions. I've paid them money, and they can't even be bothered to email me back or follow through with a service they claim to offer. This is so rough....

b!z

legendary

Activity: 1582

Merit: 1010

Quote from: Meizirkki on September 02, 2013, 02:03:24 AM

It took an entire month from them to deny my request.

Better just create a new wallet from backup

This. If you have your backups, of course

Meizirkki

hero member

Activity: 616

Merit: 500

It took an entire month from them to deny my request.

Better just create a new wallet from backup

b!z

legendary

Activity: 1582

Merit: 1010

I had trouble receiving 2FA emails a week or so ago, but the problem fixed it self. I never got a reply from their support team regarding 2FA reset. Sad

uncleungie

newbie

Activity: 2

Merit: 0

Has anyone here actually gotten their bitcoins back, or are we all boned?

meelos

newbie

Activity: 38

Merit: 0

Same here although I've not had any response after six weeks!

I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.

My ticket status' simply state that they are "Awaiting assignment to a support agent".

Awful service.

internationalaw

member

Activity: 78

Merit: 10

Community Manager at Letstalkbitcoin.com

here's what happened, I turned it on, DL'd Google authenticator and linked it to my account...Couple days later I switched the 2 factor off...THen after realizing I need to have it on always, I turned it back on thinking it was still linked to my google authenticator but it was not..

tiktoc

full member

Activity: 176

Merit: 100

Did you get the email with the wallet in it when you setup 2 factor ?
or if you have it paired to the iphone app you can still access it from there.

Paul89273

newbie

Activity: 56

Merit: 0

Quote from: internationalaw on April 15, 2013, 12:35:39 PM

I lost my authentication and they have a reset form you can submit and they will reset it for you.

Ah right I see, sorry I can't help you buddy I've not ran into that issue before. Good luck getting it sorted!

internationalaw

member

Activity: 78

Merit: 10

Community Manager at Letstalkbitcoin.com

I lost my authentication and they have a reset form you can submit and they will reset it for you.

Paul89273

newbie

Activity: 56

Merit: 0

Quote from: internationalaw on April 15, 2013, 12:19:37 PM

It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset?

Thank you

What do you mean by reset? I've setup 2 step verification on quite a few websites and it usually does it instantly

internationalaw

member

Activity: 78

Merit: 10

Community Manager at Letstalkbitcoin.com

It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset?

Thank you

Topic: How long does it take Blockchain.info to reset two-factor authentication? (Read 3491 times)