Topic: How long to get BFL to answer support email? (Read 1434 times)
Well yesterday i received a fan for both upper and lower.. they wanted to make sure they sent the correct one.. They also sent it Priority Mail! I am a very happy customer. BFL single is back up and running with no problems at all. Thanks again BFL!
I have sent two emails on the status of my order and have not heard a response yet.
i used the contact form on the website almost two weeks ago and no repsonse still.
Yup I received an email at 6:30am this morning. This makes me very happy to see. Thank you!
I sent it to [email protected]. Subject is RMA on BFL Single.
Please use [email protected] and I think you'll find excellent response time now that we've taken care of the CS backlog.
I sent it to [email protected]. Subject is RMA on BFL Single.
I am working on getting the customer service response situation streamlined and working well. Still probably a week or two away from that.
What email address have you sent your request to?
What email address have you sent your request to?
They are caught up with their backlog and have been pretty quick to respond lately. My last 2 emails were answered about 2 hours after I sent them.
A week is more typical from my experience on average issues. However, I submitted a problem in email a few days ago and got a tech support response in one day. I responded after considering the advice, and have been waiting for follow-up for a few days now.
The firs time I needed tech support it was closer to a week. But the follow ups were a couple days apart.
BTW: The defective one worked for maybe three weeks before failure. 10+% fail rate in the first month. If I am not mistaken, gigavps had one of his four minirigs fail soon after receiving it.
I'm curious what they are doing for QA... e.g. Are they implementing six-sigma.
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They are caught up with their backlog and have been pretty quick to respond lately. My last 2 emails were answered about 2 hours after I sent them.
Anyone know how long it takes for Support to email you back? I have a defective lower fan that I have on one of my singles I just received. Waited 2 months for these things and I get a fan that goes out on one. Was hoping to get an email back today.
Anyone know long long it takes normally?
Anyone know long long it takes normally?
Its taken them sometimes upwards of a week and a half to get back to me.
Anyone know how long it takes for Support to email you back? I have a defective lower fan that I have on one of my singles I just received. Waited 2 months for these things and I get a fan that goes out on one. Was hoping to get an email back today.
Anyone know long long it takes normally?
Anyone know long long it takes normally?
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