I've never had an unresolved dispute with them, but their service turnaround has NEVER been remotely instant.
Using dwolla when they offered it, every time my transaction verification would fail. I had to contact them and a few hours later they would reply back they are looking into it. At first it took ~3-4hrs to finally get the order through, over time progressing to 12hrs, and i put my foot down when it took alost a day and a half for them to deposit my coins into the address provided.
Not cool. Fix the damn issue, or stop accepting the payment issue thats causing issues. They finally did with dwolla, but i will not be using their services again. Ever.
Or don't advertise "instant" turnaround, or call yourself bitinstant.
Just my 2c and expirence with the 10 or so transactions i've made with them. All dwolla from my balance, and all under $250.
Using dwolla when they offered it, every time my transaction verification would fail. I had to contact them and a few hours later they would reply back they are looking into it. At first it took ~3-4hrs to finally get the order through, over time progressing to 12hrs, and i put my foot down when it took alost a day and a half for them to deposit my coins into the address provided.
Not cool. Fix the damn issue, or stop accepting the payment issue thats causing issues. They finally did with dwolla, but i will not be using their services again. Ever.
Or don't advertise "instant" turnaround, or call yourself bitinstant.
Just my 2c and expirence with the 10 or so transactions i've made with them. All dwolla from my balance, and all under $250.
thanks for sharing... its nice to know you eventuly got what you were owed... its day 6 and im still waiting.