In this case, Bitmain and DHL are supposed to coordinate and help you out send the right paper work so you can clear with customs. That's the only way out.
Bitmain would tell you the miner is yours the moment DHL picks it up from them, DHL would tell you, we can't do shit unless instructed by the shipper because it was shipped from their account, I had a similar issue happening to me, not the wrong name, but it was the wrong destination, it arrived to some far away country and stopped there, I contacted my local DHL and they said this is what the Air waybill and shipping details point to, despite them acknowledging that the shipment is actually mine.
It took me days of back-and-forth emails with Bitmain, they literally told me there was nothing they could do, I kept getting different responses from different Bitmain employees until one of them ( her name was Jessica) she helped me settle the matter, they contacted DHL and she sent me a new tracking number.
Phill, you need to keep bothering shity Bitmain until they send the correct documents to DHL, I did search my email inbox to find Jessica's email but all emails I received from Bitmain were from
[email protected] but labeled differently, Jessica, Olivia and etc.
I will wait to see the call dhl gives me
The info came to my email
Philip lastname @ yahoo.com
with the wrong name
Christopher xxxxx
correct address
correct phone.
the invoice from bitmain is perfectly correct
all info including social security number.
the order documents are perfectly correct.
Jesus from DHL told me he thinks it is an error on dhl’s part
they are supposed to contact me in the morning.
I will follow up with them and this thread by late tomorrow.
?
