Bitcoin Forum>Economy>Marketplace>Service Discussion
Author

Topic: huobi -> can't withdraw btc, and no reaction from the support (Read 1103 times)

cryptosun
sr. member
Activity: 448
Merit: 250
Exchange Your BTC to PM Instantly :)
huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 06:30:30 AM
#12
Quote from: Wolke on July 22, 2015, 05:42:20 AM
ok problem solved... i got some call to a chinaman....

you musst press the "1"... if the computer speaks ^^



realy thanks for your help an tips....  Grin Grin Grin

GLAD YOU ARE SORTED BUDDY Wink Pleasure is Mine.
Wolke
legendary
Activity: 966
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 05:42:20 AM
#11
ok problem solved... i got some call to a chinaman....

you musst press the "1"... if the computer speaks ^^



realy thanks for your help an tips....  Grin Grin Grin
favdesu
legendary
Activity: 1764
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 05:33:29 AM
#10
Quote from: Wolke on July 22, 2015, 05:29:31 AM
okay... 10 euro in skype, less was not possible.... grml....

an than called them.... +8640000600888

but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....

never ever huobi....

is there any other way ? -> i have no quik withdraw adress....
at the new phone i got the sms very fast, but at the old one -> no sms, nothing...



search for user eric@huobi or something. he's active here on BCT - send a PM or check for his skype or some other contact data. he posted them on their thread IIRC

edit: my bad, he's from haobtc... sorry
Wolke
legendary
Activity: 966
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 05:29:31 AM
#9
okay... 10 euro in skype, less was not possible.... grml....

an than called them.... +8640000600888

but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....

never ever huobi....

is there any other way ? -> i have no quik withdraw adress....
at the new phone i got the sms very fast, but at the old one -> no sms, nothing...

shulio
legendary
Activity: 1540
Merit: 1016
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 05:02:09 AM
#8
Quote from: Wolke on July 22, 2015, 04:51:42 AM
Quote from: shulio on July 22, 2015, 04:49:12 AM
Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks

oh.... that sounds good.... do you know how that works ?

If you look at your withdraw tab you can see a quick withdraw address tab as well but to set that you need to use authy + sms. I mean after they fix your problem you should make a quick withdraw address because this is more efficient and you only need to use authy + sms 1x to set the address after that you can withdraw it without any authy or sms

When I first register, the system ask me to set quick withdrawal address that is why I wonder why you dont have a quick withdraw address on your account
Quote from: Wolke on July 22, 2015, 04:51:42 AM
~~
if i will withdraw my btc -> the system say

Quote
If you need to withdraw Bitcoin, please finish the following steps:
Quote
Add BTC Withdrawal Account
Quote
SMS Verification Code


how can i call them ?
is that the number ? -> 4000-600-888

Yes that add +86 like cryptosun said
cryptosun
sr. member
Activity: 448
Merit: 250
Exchange Your BTC to PM Instantly :)
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 04:59:09 AM
#7
Quote from: Wolke on July 22, 2015, 04:51:42 AM
Quote from: shulio on July 22, 2015, 04:49:12 AM
Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks

oh.... that sounds good.... do you know how that works ?


~~
if i will withdraw my btc -> the system say

Quote
If you need to withdraw Bitcoin, please finish the following steps:
Quote
Add BTC Withdrawal Account
Quote
SMS Verification Code


how can i call them ?
is that the number ? -> 4000-600-888
Hi brother Smiley the chinese country code is +86 so +86 and then the rest number above Smiley and you are all set Smiley.
Wolke
legendary
Activity: 966
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 04:51:42 AM
#6
Quote from: shulio on July 22, 2015, 04:49:12 AM
Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks

oh.... that sounds good.... do you know how that works ?


~~
if i will withdraw my btc -> the system say

Quote
If you need to withdraw Bitcoin, please finish the following steps:
Quote
Add BTC Withdrawal Account
Quote
SMS Verification Code


how can i call them ?
is that the number ? -> 4000-600-888
shulio
legendary
Activity: 1540
Merit: 1016
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 04:49:12 AM
#5
Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
CEG5952
hero member
Activity: 658
Merit: 500
Buy and sell bitcoins,
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 04:42:53 AM
#4
Quote from: Wolke on July 22, 2015, 04:38:06 AM
no from germany....

last night the support wrote some mails, but nothing realy helps....  Angry

Quote
Hi：
I tried to call you but it did not work，maybe you must wait for 7hours  to solve your problem.
Max

that was for about 12h.... thats crazy....  Angry

is there some support member in this forum ?  Huh

You might want to try to call them via skype? Just purchase some credits to make the call. Won't cost more than 1 euro for China I think.
Wolke
legendary
Activity: 966
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 22, 2015, 04:38:06 AM
#3
no from germany....

last night the support wrote some mails, but nothing realy helps....  Angry

Quote
Hi：
I tried to call you but it did not work，maybe you must wait for 7hours  to solve your problem.
Max

that was for about 12h.... thats crazy....  Angry

is there some support member in this forum ?  Huh
cryptosun
sr. member
Activity: 448
Merit: 250
Exchange Your BTC to PM Instantly :)
Re: huobi -> can't withdraw btc, and no reaction from the support
July 21, 2015, 03:00:13 PM
#2
Hello bro Smiley if you are a chinese i think they do have a phone support as well ,and they do reply late Smiley but they do reply.
thanks
Wolke
legendary
Activity: 966
Merit: 1000
Re: huobi -> can't withdraw btc, and no reaction from the support
July 21, 2015, 01:54:59 PM
#1
hey...

is there any other good way to contact the huobi.com support ?
i send some mails at [email protected]

but no answer, nothing....  Huh

the problem is, that i need some btc.... and i didn't got the sms on my phone... so i can't confirm the withdraw...

i tried to change the phonenumber, at the new one i got the sms.... but at the old phone nothing.... restartet the phone -> nothing...

the big problem ist, that i need this btc very fast and that threre is no reaction from the support....

Bitcoin Forum>Economy>Marketplace>Service Discussion
Jump to: