If you go to their website they do not offer support for their program any longer.
That's why I offer this service, since nobody else will offer good help.
This happened with me too. I faced so many problems with my multibithd wallet and then I contacted the support of multibithd. One Ms Anna from the support told me to follow this procedure. For getting BCH from multibithd you don't have to contact anyone. You can do it by yourself. You can easily import your bitcoins from multibit hd wallet to electrum wallet and import BCH to electroncash wallet by providing multibithd seed words.
One more thing , how can I steal your coins. You are doing it in your pc, with your seed words. Then how can I steal your coins.
I guarantee you that this method is the only official way to recover your bch and 2 weeks back only I tried this method. If you have any doubts just make a post here https://bitcointalk.org/index.php?board=98.0. or check the topic https://bitcointalksearch.org/topic/export-multibit-hd-private-key-2095160 You will get the answer.
I think this guy, techius is ignorant. lol