Topic: I can't tracking my withdraw from weexchange on BLOCKCHAIN. It is normal? (Read 4990 times)

My account is all cleared...many thanks to you.

My account transactions are all cleared/completed now.  Many thanks, Ukyo.

Hey guys,

Sorry, I just became aware of this thread.

https://bitcointalksearch.org/topic/m.2111032

Everything should be good now.

And you guys are 100% right on lack of communications causing trust problems.

Over the next few weeks we will be hiring a full dedicated support staff to be able to help react to things and general inquires.
Also, we do have a new website getting ready to launch that is much easier to use and easier on the eyes along with a big feature that will add a lot of value to the site and any users who have an account.

Thank you for your patience and understanding,
Jon Montroll / Ukyo

I am agree with you, nothing else ,lack of communication could destroy customer's confidence ...especially these big amount transaction ... people do not know whether is a technical problem or man-made....

ASICMiner mines at BitMinter as well and furthermore BTC Guild has been No.1 for years now, before we even heard of FPGAs, let alone ASIC. 45% of the community mines at the Guild because they are trustworthy, because they speak business, which means communications. I never said anything of emails, I specifically brought up the example of the erffortlessness of a quick news update on WeExchange's front page. WX failed to do so, you are protecting them of reasons unknown and your ASIC argument is flawed at best.

If you want a Apple-to-Apple comparison, take bitcoin.de, the biggest German Exchange, their support answers in a highly professional tonality after 1-2 hours to each request I opened with them. So, guess why everyone is quick blaming Mt. Gox, it is not because of their incompentence to join a CDN that can handle DDoS in an appropiate manner, it is because they fail to communicate properly. You have to undertake extreme measures to get hold of their support by joining certain IRC rooms and you would have to know whom to talk to, who will then forward your request to their support. I call that a joke at best rather than customer support.

As another example of communications failure, take BFL. Josh their front PR man, who is known to have a PHD in insulting customers - that is in my opinion mainly the reason why 98% of the community disapproves BFL and not BFLs obvious lack of knowledge how to manage a project. I rest my case.

here's a reply, guys:

https://bitcointalksearch.org/topic/m.2111032

well, technically, they are number 1 because ASICMiner currently mines there, but that will be changing, soon.  For company that isn't even in the industry we are talking about, it's kinda like comparing apples to oranges.

I applaud WeEx for focusing on the issue first.  Support emails can wait, I want my coins.

Then obviously you have some misconceptions about how business works, be it on a entrepreneur- or enterprise-level. I am a manager at a NASDAQ listed 50 bln Dollar Company and if we would do business without communicating or being visibly internally and externally we would long have gone bancrupt.

When I give a company like WeExchange Tens of Thousands of hard-earned dollars and they don't communicate a serious problem with wiring funds - which is their main business model - they make it very clear that their customers are not important to them. Someone who has hundreds of thousand of our money, can simply not act like some BOFH nor hide behind any beta excuses.

A simple note on their frontpage, "We are currently experiencing problems with wire transfers and are working on a fix", really takes only 3.1415 seconds of anyone's time with a Qwerty-Keyboard enabled smartphone. BTC Guild does instant updates on their news section and site-wide if necessary. That is exactly the reason why they are No. 1 - they put their customers and community first.

I don't agree, and I've been in online business for 16+years. 

I waited for my coins long enough.  Communicating eats more time that could be spent getting me my coins.  Get the coins liquid, then tell us what happened. 

Stuff is still in Beta.  There are growing pains, and if you can't accept that, build a better service.

It's not crazy. It's a receipt for going bancrupt. Failure to communicate that is. Like I said, I want communication first, then a fix. Every businessman in the world will agree. So far, BitCoin Economy equals Kindergarten Business != Real Business. Sorry for being this polemic, but it's the truth.

well, maybe they are spending their time fixing the issue, rather than replying to emails.  I know for a fact that they received a LOT of emails during this time, and as a customer, I want the problem fixed first, explanation second.

I'm sure you will get your coins.

well, it is not typically 24 hours.  I have been using them for quite a while, and I have never had a delay.  I think what happened is their bitcoin node crashed, and the tech person was not around to restart.  That's just my speculation.

My coins are now out as well.

Agree. As I said before, very sad. Look what Avalon and BFL do. Crazy.

That's good news. However, my Coins sent 15h ago are still not in the Blockchain.

I would not mind a one-time 24h withdrawal bug, if they would communicate problems to their customers. This is absolutely 100% unacceptable and I will move all my funds out of there and delete my accounts immediately.

Companies that do not reply to service requests, but state that they have a 24/7 service agreement in their TOCs, deserve to be left alone.

I just check with blockchain ,my transaction is there now. I think they need improve their system ,a 24hours withdraw is not acceptable anyway!

mine are now in the blockchain

I expect they'll let us know what happened once all the transactions are clear

Looks like my coins are coming in too.

Anyone heard from Graet?

My withdrawal just appeared in blockchain, carry on..

Would still like to know WTH happened though  

I just received my bitcoins. Apparently it got cleared through. Check your wallets and see if they showed up yet. I sent mine around 18hrs ago.

I agree, this is also my hard-earned fiat and not some mining money. I will definitely pull out all my btc from bitfunder and weexchange and stop dealing with them. I hope its not to late.

Every digital invention is apparently as good as the people driving its ecosystem, in the case of BitCoin the current state is unacceptable. Falkvinge pointed this out months ago in his Blog.

It's very, very sad, that in "Bitcoin World" apparently lots of people don't care about customers. I think they often don't realize that not all people have mined their BTC for "nothing" but purchased them with hard earned fiat. Very, very sad.

No response yet.

Edit: Perhaps 24/7 means that support starts at the earliest after 24 hours, or seven days?

I'm probably speaking out of my ass here. But I believe weexchange is run pretty much mostly by Ukyo himself and he hasn't logged on since yesterday. https://bitcointalksearch.org/user/ukyo-35121 and I'm sure his PM box is full right now.Give him some time though I do understand time sucks when you are waiting for your money :/

It would be nice of having their support respond or at least issue a statement in this thread about what's wrong. Maybe someone can point them to this thread and issue a statement about what's wrong.

This happened to me as well.I Pmed Ukyo who runs Bitfunder about my issue not realizing it wasn't just me I assumed it was because of no fee but seeing other people with this issue leads me to believe like others their node just isn't broadcasting right. I've had this happen on my personal wallet before when I'm on a really slow VPN or my internet connection is really finicky and usually the bitcoins were locked up for about 12-15 hours until it got everything straight. If it's a similar issue it might take somewhere around that long though I'm sure the issue is compounded a bit more due to being a lot larger than anything I've done.

same as mine....do you have any clues about what happen with their system

No reply whatsoever from anyone over there, at least for me not.

Does anyone in Bitfunder reply to your ticket??

Same here, I wanted to withdraw, I got this tx receipt by WeExchange, but there are no signs of it in the blockchain (I did make this withdrawal 10h+ ago. I opened a ticket with WeExchange, no reply. I now opened a ticket with Bitfunder as well.

c5c78906291f0d9c3c575379f2d5cb5f06bb7d96da2ce89a82dff1e813867d85

happy to see you here...if they did not release my fund....then I could delay payment to you....I hope they can fix my problem....

I opened a ticket at Weexchange, BitFunder and also pm'd to Weexchange support user here in the forum. No response til now. I think the best way is BitFunder. They will respond first, hope so.

The fact that a txid was generated means
(1) It can't have been hacked, since bitcoind would say out of funds and not give a txid if it were hacked
(2) It can't have run out of funds

Weexchange just isn't broadcasting properly, let's wait for the admin to fix the problem and our coins will be sent.

This because they exchange out too many BITCOIN...but they only have currency in hand? 
do you have any suggestion? or we just have to wait?

OMG....I had been wait for long time...nothing arrive and nothing can be tracking from BlockChain...
what's wrong with their system?  do you have any suggestion?

I've also had this problem today.  My WeEx account hasn't shown any of the blockchain-verified transactions I've made today.  I know the admins use our deposited funds like a bank does (withdrawing and depositing from user's accounts to fund other accounts), but in my experience, it isn't normal for the transactions to not show up at all.

It might be that WeEx is just low on cash flows today.

It's not normal for sure. I also tried to send some coins to my wallet today. Weexchange shows COMPLETED. Nothing arrived. Transaction ID does not show up in blockchain.

Date   2013-05-10 11:21:55
Transaction ID   S55pDfwKSbFYIf4zmvMIcolZQIKi6Uah
Type   Withdraw
Debit   116.71468238 BTC
Credit   
Fee   0.00000000 BTC
BTC Transaction   08e58cdf30c57b59117f3cf497bd288d3f0600823ae41a4491adaa42368fc275
Status   Completed

this system indicate the transaction been done instantly, but I can\'t find my transaction in BLOCKCHAIN. is this normal???