Topic: illegal and humiliating video verification in Rollbit.com (Read 468 times)

Stake does demand for KYC if they think that the user is fishy.

Who cares if the provider is different, provider does not make the sporting events difficult, if you are talking about the odds provided, then i can understand.

Yes, Steak is amazing, always instant withdrawal and no KYC.

But they have a slightly different sports provider, it’s more difficult to win

As long as your a loosing customer they dont care about KYC, when you start winning they will do everything to cancel your withdrawal. Dont wager on Rollbit. Stake is much better and has better bonuses.

Well this is the first report of their usual practice which to us is unusual, we'll have more coming and confirming your allegations about their invasive KYC procedure, maybe this thing has been happening in the past but no one dared to report it, but since we have it for the first time here it will sound an alarm
and this is a warning for many players about the kind of KYC they have, so play at your own risk of doing KYC on this kind of procedure here in Rollbit.

According to what happened to me, now this is their usual practice when someone wants to withdraw more than the amount of deposits.

And everyone who wins on sports betting is definitely a scammer who needs to be asked to show their butt on camera.

No one is safe in this casino anymore.

I have to admit, after reading all of this, I find this quite disturbing. I didn't know that Rollbit was one of "those" platforms.

@Rollbit Razer, I was hoping for reassurance from Rollbit casino that overly invasive verification isn't gonna become the norm.  That you recognize the privacy concerns and will work to address them.  This response though just doesn't provide that kind of reassurance in my opinion.  It comes across more as trying to justify excessive security measures rather than recognizing the valid concerns being raised.


There is one question, though. Is this sort of verification check a normal thing you do whenever someone deposits substantial amount into Rollbit, or do you just happen to do it right before someone tries to withdraw to their personal wallet? Because, you know, there's a world of difference between the two scenarios.

Perhaps I was a bit unclear with what I previously said and quoted above. I re-read the post and see it is quite ambiguous. What I tried to say is, I asked if they allow total withdrawal or just returning the deposit. It'll be helpful for me to know this, because I can use that info write an accurate neutral feedback based on their answer, to warn other users, whether to write "refusing to perform such KYC will void your winnings and only entitle you to your deposit" or, "refusing to perform such KYC will remove your ability to play on their casino with your progress so far paid to you" or, perhaps they can add more to this story.

Asking users to log into their personal & exchange accounts other than the concerned website has nothing to do with KYC.

Unless someone complain that they are not able to withdraw the funds without verifying if a KYC request arises from them, this below quote from Rollbit is more than enough.

Rollbit Razer, you are saying these video calls for ID checks are completely voluntary.  But what happens if someone doesnt want to do them? You tell people you will give a refund if they dont comply.  But I bet what you really mean is you will refund their deposit, not any winnings they might have on your site already.  Am I right?

Yeah, thats shady and  you make it sound like no big deal.  But for some folks thats asking a lot.  What if they are worried you will misuse their data? What if they are serious traders and trade hundreds of thousands of dollars or more on crypto exchanges? And you want them to reveal that information to you? Im sorry, but I do not think you have the legal authority to do such a thing.

try directly asking their support if they really refund if someone didn't complete their verification steps and if they deny it, take a screenshot of the statement Rollbit Razer made on this thread and share it with their support.

anyway, are you experiencing what the OP is experiencing? if yes, it would be better for you to create your own thread detailing the issue and post evidence alongside with it.

Honestly this is insane. I remember Rollbit KYC verification was the first time I ever completed KYC and I thought this process was a little invasive but I thought the process was all completely normal. I never thought about it this way until now.

I’ve been reading Razers post too, always replies to the Rollbit threads like he’s soulless instead of replying like a person. Which I also didn’t think much about either since the reason is understandable.

Yet another ridiculous reply by this Razer guy.
He always replies like Rollbit did nothing wrong, yet we see so many complains lately.

Saying this was "completely voluntary" is the funniest part. OP would have never seen his money if he didn't accept it.

From the first time I heard of Rollbit I already knew they are up to no good, because they bought the customer data from the stake hack and used it to send promotion emails with bonus codes to stake VIP level players ( such as me ) . So I knew this site is a dump. After the bonus was cleared they asked for KYC AND a deposit to be able to withdraw, so far for "no strings attached" . I blew my 100$ in my account good bye, I would NEVER go through KYC at such a clown site.

I have to agree with several members here that it's a rather poor justification. I intially thought --half hoping-- you'll come and explain that this is not something normal and acceptable by your platform, that the security staff were requesting such invasive verification was doing it by their own initiative instead of your SOP, and that you'll make sure such... probing will not happen in the future. As I previously said, I can understand that you require your user to logging in and out of their account during video verification, but to show their google and binance account? I have to say I am not comfortable with "KYC" that deep.

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.

Rollbit must be really scared of people that's out there trying to steal from them or even exploit their system and I can get that but what OP has done for them is just a step too far for Rollbit, are they that scared of receiving complaints that they resort to this kind of bullshit? It's actually weird that they even want you to do those stuff when these kind of thing could be prevented if they just hire more developers that are interested in fixing their website security but no, it seems that Rollbit wants you to do those unnecessary and paranoid stuff for confirmation, does Rollbit need that much information to be secured? Are they guarding the garden of souls that you've got to be a human because God forbid it won't work when it's a different being?

To me, this topic would be more suitable for the Reputation board, considering that there are no scam elements in your story, unless you think that some of the data you provided during verification will be used for malicious purposes, which is of course something that comes as a risk during every verification, especially the kind you described.

---

I remember that as one of the strangest stories when it comes to verification, but nothing can surprise me anymore. Where are the good old days when you could walk into a casino and play whatever you wanted without being asked to prove everything possible and impossible?

Street Selfie? Why all these crazy requirements in the name of KYC verification?

Refund or withdraw?

1) Refund = you bet $10 you won $10 but you are only getting your original $10 back.
or
2)Withdraw = you bet $10 you won $10 here is your $20 and now you can no longer bet here.

I have no issues with #2 it's your house and your rules. But with #1 you could make the KYC so miserable on big wins that you get out of having to pay them.
I am not saying you have have done this, just that it leaves it open that you could.

-Dave

How does one get a refund? I’m being told i need to attend a Google meeting.

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

Honestly, this justification of yours is a bunch of nonsense. After this harassment, are you sure that the OP owns that Binance account and how do you confirm if someone does not have an account on Binance but uses instant (NO-KYC) exchange?
Can you state the reason for the initial KYC check and what exactly was missing to prove the ownership of the account, because you asked for additional harassment of the user?


Honestly, when I first read the subject of this topic, I thought that they were asking for something perverse from him. 
They just announced about this disgrace, they don't seem to deny that this happened. The way Rollbit runs its business is exactly what we are fighting against on this forum.

Excuse me, but it's disgusting and very privacy invasive. Would OP able to withdraw all of his balance if OP refuse the "voluntary" call? If i were OP, i would interpret it as mandatory to increase chance the balance can be withdrawn. But on positive side, it could be good counter measure against gambling addiction where some people would rather not gamble rather than get such treatment.

This is very disgusting
How can they make you do this. This is such a breach of privacy and getting you to login to your binance as well is utterly unacceptable

Whats next? They will send someone to your house?

How much money u have with them OP?
I hope its worth going through all this

Well, I think in defense of rollbit I must add to this, not only you need to do video calls to ask for binance and google live login procedure, you'd also need to ask the client to pull down their pants to verify their gender, because you never know if you are being cat fished or not, am I right or am I right? Freaking lol.
Why don't you guys ask for a family video call as well, just to make sure it's really him/her, this is a serious privacy violation, and if this is legal in any country to allow third parties to request such disturbing procedure, you should perform a naked walk of shame in public for who ever legalizing that.  Hopefully you realize the implications of such actions.

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Well, now the whole world knows about your methods, I hope checking me out was worth it.

This happened right after I was restricted from sports. I made a request to withdraw the balance of $953, and a few hours later I was invited to such a video verification.

Yes, I am absolutely sure that the request was from the official Rollbit, immediately after verification I received a message from Rollbit, it was also displayed in the online chat on the site, and the funds were immediately withdrawn to me
https://i.gyazo.com/074bb8652f580fff053460bf44cd3acb.png - message after verification
I also wrote this fraudulent verification on a voice recorder

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.


We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

This is not an accusation but a complaint about their silly acts but how sure are you that you didn't reveal your login details while they asked you to accessed your binance account to show them all the transaction details and to know whether your names correlate with the one on Rollbit site, don't you think your login could be stolen? My suggestion is when next you are passing through this stage of verifications don't always show them when you start to login your account rather, you should try login first before anything else, I can't trust anyone or any of the staff working on those site.

Not sure how i’m supposed to prove it but the Community Manager set up an interview with me on Google Meeting. I’ve actually said this on my thread about rollbit as well but unfortunately I didn’t record the interview. They were indeed asking where I deposited the money from and browser thing for google chrome since I was using chrome. They didn’t do any in depth investigation regarding my chrome person tabs they just wanted to see it and for me to click on it etc. I assume they do this for verification purposes.

Possible. The way we see people are creating accusations against casinos, a group can plan such evil things and try to harm reputation of a specific casino. Another user claimed that he faced similar situation.


Can we expect a response from Rollbit management regarding these claims whether it's true?

"Unusual" wouldn't be the first word I'd use to describe what OP is claiming Rollbit required of him, and it would have been nice if he'd provided some evidence that any of this actually happened, because if it is indeed true it's disturbing.  And OP, I'm not accusing you of lying; I'm just being skeptical of what I see as an extraordinary claim.

In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation--because if not, then some government somewhere is clamping down on crypto casinos and/or Binance like never before, which is ominous.  I don't know out of which country Rollbit operates, but I thought they were relatively safe as far as being in the jurisdiction of the US or one of the Western countries that don't really like crypto.

Of course even with common sense this is great risk for someone's privacy. In a video chat they have no right to ask for sharing screen. A video chat is to confirm the facial to check if it matches with the identification document given to them. They may ask some basic questions like name, DOB, when the account was created, and some basic information like the bets you placed, what market you bet usually etc.

I am sure you have not recorded your screen, if you would then you can seek legal aid and sue them for harassing you and taking unethical advantages of your situation.

Yea, they did both. They asked where I deposited my money and my browser too. I assume that this was done to verify ownership? Not sure but I’m guessing that


This is also the first time I ever completed KYC verification by the way.

Very unusual it's not a KYC but an investigation into how you navigate the internet and this is something beyond KYC, I have never encountered this kind of KYC verification and they may have deviated from what is stipulated on what a KYC is, based on existing rules and procedures.

I read one KYC where you need to stand beside the street sign on your location and I thought this was asking too much until I saw this topic I wonder if yours is a special case that you need to undergo this procedure.
Or if this is their standard procedure.

Even for you did they ask about providing evidence of the source fund and ask to log into them ? Asked to show your browser profile ?

KYC is fine but it is inappropriate to ask you to log into your personal exchange accounts in the name of KYC. I would really like to hear from the team or their representatives regarding this situation.

This is a very unusual way for the KYC procedure.
If I may ask, did this happen before or after your withdrawal? Also, are you sure that this KYC request coming from Rollbit officials?

I would advise you to check your device, PC, mobile or whatever you were using. Also a mandatory change of security data, on the device as well as on the Binance account and Google profile in Chrome. Maybe even change the email address you've used so far on Binance.

This is unexpected. This is the first time I have seen such absurd KYC requirements. The whole world should know about the behavior of this platform. As a legitimate gambling company, verification should be done through legal and formal channels. However, using illegal channels for verification like this is untenable, and the amount of money involved is not significant either. Have you considered what to do if even after video verification, the money cannot be withdrawn? There are many platforms that deceive customers' funds and documents at the same time. Anyway, I find this behavior disgusting as well.

This is far above it all, as I have not seen any such KYC procedures. It's a matter of privacy. I know your data is no longer private the moment you send your documents over to them, but this is really not it, as they have indirectly accessed every aspect of your remaining private data.
 
I understand the reason for this form of verification. This could be as a result of the high rate of fraud online and document theft, which many people can now buy and document from anyone and use to pass KYC, and again, document edition and number manipulation are increasing these days too, so this live video could clear their doubt that there is nothing fishy from your own end, as they can check and confirm the transaction history through the call, but this has now given them access to your current balance on Binance, and your email linked to the account has also been shown to them.
 
Since you have withdrawn your money, if there is anything else that you think might have been leaked that will affect your account, please increase your account security just for the time being.
 
Side note: It's important to note that it's not really safe for you to leave money on a centralised exchange. If you have any and are not trading with it, you should consider moving them into your private wallet.

I wouldn't accuse a site of doing something illegal if they were asking questions and operating within the confines of their site. I could answer any questions about my account, they could ask me a lot of things, ok, I will answer.

But to force people to log into their accounts on third-party resources, bank accounts, crypto exchanges, and their Google account when sharing the screen, this has nothing to do with them and is absolutely illegal.

Rollbit just needs to know that they have a disgusting (for themselves) sports provider that confuses the probabilities, gives 2.5 instead of 1.5 every day for many events.

Even a monkey can win at the sport on Rollbit.

Change your provider to a normal one, and stop tormenting users, here's some advice.

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

I would like to say first of all that I have no financial claims against Rollbit.
They paid me all the money from my balance, including my positive balance (I withdrew $1,100 on top of my deposits), but I think you guys should know what their illegal and humiliating verification procedure is.

So, I bet mostly on top tennis tournaments. First, I was limited to the maximum bet amount. Ok, there's nothing wrong with that. I decided to withdraw the remaining balance. I passed KYC without any problems. And then the circus began. They write to me that I need to go through video verification in Google Meet. I received an email, I chose a date and time, and literally the next day I went through video verification, but you will be shocked when you find out what they make you do during the call.

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This terrible procedure defies not only common sense, but also any EU laws on personal data. Logging into Binance live is like logging into your bank account live, it's very confidential information, but if I refused, I'm sure they would steal all the money from me.

Stay away from Rollbit, this is not where you should play and expose yourself to the risk of such a procedure.

I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.