I'm sorry to have to say it, but this site lacks professionalism in its entirety. I've been a pretty faithful player to this site (to the extent that I've lost over 60-70k on it) and intended to continue playing there. Though today when inquiring in the general chat specifically about why users are having deposit issues, I was randomly muted. I wanted to know what work needed to be done when:
1. a user observes some sort of delay
2. the user reports that delay to the appropriate staff members and
3. that delay is looked at by "developers" before they credit the deposit
I wanted to know what about that process requires several hours or days to complete. It is beyond unprofessional to mute a player asking those kinds of questions and makes your site look even worse than it already does. More so, I'm a player that waited 8 days just recently for a withdrawal from your platform.
I'll be taking my business elsewhere, if all anyone reading this wants to post in response is a referral link alongside a legitimate recommendation, I'd be happy to look into it.
-Dr. Joe
(HexosePhosphate)
1. a user observes some sort of delay
2. the user reports that delay to the appropriate staff members and
3. that delay is looked at by "developers" before they credit the deposit
I wanted to know what about that process requires several hours or days to complete. It is beyond unprofessional to mute a player asking those kinds of questions and makes your site look even worse than it already does. More so, I'm a player that waited 8 days just recently for a withdrawal from your platform.
I'll be taking my business elsewhere, if all anyone reading this wants to post in response is a referral link alongside a legitimate recommendation, I'd be happy to look into it.
-Dr. Joe
(HexosePhosphate)
If you've been around since 2013... and you've frequented the trollboxes like I have you would realise that people get muted pretty much for no reason.
The issue is that its difficult to tell emotion thru text. And usually the mods will mute you if they assume you were someone who lost all their funds with a bet gone bad and instead of blaming the system, they just mute you.
Sometimes you can get muted by accident even. Some mod can accidentally click your nickname if its similar to another or if it starts with the same letters and you end up getting muted.
The point is... I've had this happen also in the past and it can be very frustrating, don't take it too seriously.
Alot has changed since 2013... and I am pretty sure there are more children on all these trollboxes all day chatting away and the mods who monitor them are getting more and more impatient.
Hopefully your issue gets resolved.
