Topic: in the process of solving (Read 256 times)

Hi Birandony, I've just logged in to inform you of this, and... you are faster than me
If you have any other issues related to KYC and IT stuff that hinder you from enjoying our games, don't hesitate to contact us.
Kindly mark this as resolved. Thanks, guys!

https://prnt.sc/9MnJ6oyarb4u
https://prnt.sc/ts7bMwziAfnn

"KYC Verified
Dear Member,
We are pleased to inform you that your KYC verification has been successfully approved.
Below are the details of the verification levels you have completed:
Verified Plus – Document Verification + Liveness Check (Realtime Selfie Verification)."


My account is fully verified.
Many thanks to the forum. Special thanks to holydarkness.
Thanks to the bookmaker representative that he takes the time for public forums - this is a big deal!

Ok, perhaps BK8's representative are no longer watching this thread, thus they didn't know with your current situation and what you have in mind. Let me nudge them again, see if we can get that KYC situation resolved or at least get an understanding whether it can or can not be done.

my friend has been betting with this bookmaker for many years, who recommended me to register here.

I also have a requirement for a deposit turnover of $550. I would like to first resolve the verification issue, and only then place bets.

Of course, if the verification issue is not resolved, then I will be forced to leave.

If... I understand things correctly where you're currently have access to all of your fund to be withdrawn, and the issue was that you wanted to pass KYC in order to keep on playing, may I suggest that perhaps it's best to move to other casino? Given you seemed to be a bit uncertain to place bet with them with your current status and they seemed to be firm with your KYC submission.

So perhaps the best way is for you both to go to separate ways?

situation today.

my account is unblocked.
I was allowed to withdraw money. And I have already withdrawn part of the money.

BUT there is a problem - the status of my account is "verification rejected"
every time I log into my account I see this message - https://prnt.sc/FackhTLpnDip

Dear bookmaker representative. You see what situation I was in. Due to a banal misunderstanding, my account was blocked and  support service responded only with an automatic message - "we are very sorry, the decision is final and cannot be changed"
Now your support service tells me to continue betting and use my account as usual.
But I am very afraid to bet now!

Tell me, can I still complete the account verification???
I want my account status to be "verified"!

Your support service wrote to me that it is not possible to pass the verification at the client's request and that it will be necessary to pass it if the security service asks for it! It turns out that everything can happen again???

Please, can you help me get the account status "verified" or give guarantees that the verification of my account has already been completed, and due to technical malfunctions there is simply no way to correct the account status!?

It is not an uncommon trait shared amongst casinos [even the big ones] where live support does not... exactly supporting. Sure, from time to time, there are heads of departments and/or someone sitting on the higher floor overseeing and replying to those complaint on live support themselves, but in many cases, as far as I can judge from many cases here, live support can only access limited info and provide players answers with what they have or authorized to give.

This is why, fortunately, we have this forum where many casinos has their account here that works as a representative that happen to be handled by people from those "higher floor", so they can take a look into the case and give more proper explanation.

The way I see it, upon a situation raised in a casino [any casino] it is still advisable to try to reach their live support first, see if they can get it resolved. At times, they can help with KYC issue or [undelivered email for] password reset, and similars.

When things get a tad bit more complicated and you bumped into a wall with live support, that is when it might be a good idea to raise it here, so we can invite the casino rep and get to the bottom of the case together.

Moving to your current situation, I understand that you're initiating KYC because you still have desire to play on the site? For the time being though, your account is accessible [you can play and place bets like normal] and you can withdraw if you want to? You just want to keep on playing, thus wanted to complete the KYC? Or were you asked to perform KYC in order to withdraw?

This is some kind of miracle.
You are my hero =)

My account has been reactivated.
But, there is still some uncertainty...

You see that chat support is very much separated from the verification department. It is strange that such complex issues are discussed with the general support department. It seems to me that it would be right to have a direct connection with the verification department, in order to avoid misunderstandings.

Now I am asked to go through the verification process again. However, the verification field shows the status "reject" and the button is not clickable...
We have made a request to the verification department again.
Honestly, I am very afraid of doing something wrong again =(

They told me to wait for an answer.

https://prnt.sc/0d7sG-vTjKWZ
https://prnt.sc/WYCXBO4FZu7h

BK8.Official, thank you for popping in here and walk with us to the bottom of this case. I understand that OP's account is reinstated and fully functional and he can continue on playing on your site?

OP, can you confirm if your account is indeed unlocked and every feature is accessible again from your side?

Hi Birandony,

Sorry for the inconvenience,
this user was flagged as fraud identity previously hence account suspended. Upon checking it appears to be mainly due to VPN usage, as the member is using a computer to play and their phone to verify.

However, after conduct deeper checking and the consideration of concern from my side and after CMP's response indicating that reason isn't valid. We have revoke the previous action on the member and we have reactivated the account and credit back the balance to the account. We are still discussing the bonus for this member.

Thanks

The VPN was suggested by the casino's live support, so in this specific case --though certainly rather frown inducing-- I don't think the blame can and should be placed on the player's shoulder. Second, I believe you understand things wrongly about the internet speed. The slow internet was not from OP's side, it's rather from the poor VPN or the site got overloaded.

I was about to reach their rep uhh... two days ago, but I have got a personal thing to attend, I'll try to reach them now. Hopefully they'll notice the email notification sent to their inbox when their account received my PM.

There is no reason to scam 2500$ I think there is something wrong. From your side, it is clear two mistakes from your side. The first one is you have used a VPN and the second one is you were late at the time of the verification process for your slow internet connection. Now you should co-operate by giving them adequate time to solve the issue.

No, it isn’t. You have submitted your complaint on a wrong place, and you aren't going to any help from there.

You may submit a complaint on CasinoGuru, you will get help there if your issue is indeed related to KYC verification (not sportsbook). Otherwise, you may submit a complaint on Askgamblers. They will pay you if you haven't violated the terms of the casino (except messing up in the KYC verification attempts).

Well. Nothing good for me.
All that's left is to wait.
In general, when you get into such a situation, you don't understand how this is even possible? any bookmaker can just take and close your account with all the money?!

And you don't know
https://www.curacao-egaming.com/public-and-players/complaints-landing
is this site related to the BK8 GCB license?

I filled out the application, but also read on the Internet, they say that they never answer anyone. As if this is a fraudulent Curacao license that covers other casino scammers.
It is interesting that there can be no impact on them at all in principle. The only exception is real lawsuits. But real lawsuits cost a lot of money and are practically unprovable!

Guys, does anyone of you know of any world organizations for player representation? My situation directly indicates that any casino, even with a license, feels like an all-powerful organization. You can send money there, and in the opposite direction it's "let us check you". Is it even legal to accept a deposit from a player if the bookmaker somehow identified him as undesirable??? In my case, I lost most of the money and they refused to return even a small part of it to me...

Maybe the issue has happened there for this reason. Getting back from the terms of Bk8


So, the failed verification attempt and the delays in the further attempt has caused the problem. The representative of Bk8 casino (BK8.Official) hasn't come in the forum since last two weeks. I guess 'BK8.Official' will take necessary steps to solve your issue when he will be available here. They have a telegram support team, but they are same as the live support team.

At that time it was Romania.

It would be great if the BK8 representative would allow me to go through the verification KYC and better yet, manually.

I also don't understand why the chat workers didn't want to help me for a second. The account status "account blocked" for the chat workers means that they have to reject any requests from the client...

In any case, we won't be able to find out anything without a comment from the BK8 representative. I hope you have a connection.

May I know where do you access the site from that they suggested you to use Asia VPN?

Though there are ways to connect our smartphone to our PC and let it works as a webcam [that'll solve your non-web cam PC issue], let me try to reach their support and get a better insight. If this is just a small misunderstanding and you can re-perform your KYC, I am sure you can either try that smartphone-as-a-webcam method or perhaps do a manual KYC, if their site allows it.

I just don't know what to do.
The situation I got into is very strange
I was betting on the BC8 website
I can say that I wasn't very lucky. I was clearly losing.
Then my last bet won and I decided to withdraw part of the balance. After that, my transfer was blocked and a request to undergo verification. My first thought was - what bastards, I made 4 deposits and they continued to accept my bets without any problems. But as soon as I decided to withdraw part of the money, my account was blocked... That's what a modern casino system is!

Okay. Maybe the site itself is simply obliged to verify each client before making transfers. I'll go through standard verification and continue to place bets (I thought).

The verification itself is done using a camera, but I don't have one on my computer. It's good that there is a convenient link that you can use to continue verification on your phone.
And so, this link simply didn't work!!!
https://prnt.sc/74Phc5rF7niM

I started writing in the chat, why isn't it working??? They told me to try using Asian countries in the VPN. But they didn't work either! Simply going through the countries, I eventually managed to somehow enable this verifier, but due to a poor network signal, the download was barely moving. I had to interrupt the verification and start it again. This time, it seemed like I was able to upload a photo of my document. But then I received a message - WE WERE UNABLE TO VERIFY YOU.

I'm wondering what the hell.

Well, let me try again. But this time the system didn't allow me to enable verification at all.

Next. I contacted the support chat. I said that your system works very poorly, that I simply can't even upload files. And now it doesn't open at all anymore! To which the chat worker replied that don't worry, we will help you now. I created a request to the verification team. And for me to contact the chat again in 1 hour.

I can't log into my account in 1 hour!
I ask - What happened? They tell me - That your account is permanently blocked and there are no options to change anything!!!
https://prnt.sc/iW4NlHp50FrE
https://prnt.sc/duVm3wOh9ZB3

I'M JUST IN SHOCK! WHAT???
They stole all my money!

Here are my deposits
https://prnt.sc/ej8cAvxJoJfo
I transferred 2500 dollars and lost. Then I tried to win back and lost again. And the last time I managed to win. But they didn't give me anything back!
In general, they stole all the money!

Let the bookmaker's representative finally show up and resolve the issue with my account! Your verifier is not working well! Why did you steal all my money without any attempt to figure it out??? Why do you even allow yourself to steal money from a client's account?

my username - Brandony
steal money - 2500$