An FIR has been lodged with the Cyber Cell, Delhi (copy of the complaint enclosed), and we have expert investigators already on the case.
current issue points towards losses caused during an exercise to extract BTG to distribute to our customers
Seems pretty ironic because their name was coinsecure
400 BTC is still a lot of money to be lost, even by a big exchange.
I really wonder how they are going to be able to recover those funds, and reimburse any victims of this hack. As they've said, the funds are outside of their control, and I doubt they will be able to successfully track the hacker down and get BTC back from them.
From this we can learn 2 things:
1. Never store funds with an exchange because you are at the mercy of them doing their job at keeping your coins secure, and actually processing your withdrawals.
2. Always go through strict security measures before you try to extract any forks of bitcoin, it can result in hacks and breaches in security for sure.