I see that their accounts here at Bitcointalk and Reddit are not very ative active.
But the threshold of 0.01BTC is reached.
https://i.imgur.com/bDnnYsA.png
Just calculate and you will see that there is more than 0.01 btc.
However, they are entastic when claiming that they will automatically send the BTCs to the external BTC Wallet.
But we see clearly here that it is not true.
And the worst is that I do not see how to do this manually.
I really hope they are legit. I liked their system.
2: If the threshold of 0.01 BTC is reached for long time and the payment is not coming to your wallet that means they are 99.9% scammers. only 0.01% chance that maybe there is some other issue and they fix it soon. Have you tried contacting their support and ask about your issue ?