As per title, I opened a ticket on Poloniex one month an a half ago for an issue - I lost my mail and the mail provider is uncooperative so I can't confirm my withdrawals - and still have received no responses, are they answering more timely to anyone else?
Note that I have access to the Poloniex account, and have activated 2fa (but not disabled mail confirmation, which in turn requires a mail confirmation), I used my real personal informations on the account so it should not be an issue proving I'm the legitimate owner of it, but they are not responding and I don't know how to contact them otherwise.
Not long ago they disabled the trollbox so I can't contact the moderators there either.
You are not the only who do have experience this but there are lots of poloniex users are still waiting same as yours. I don't know what happen to their support system and the delays are more severe compared in the past.I can say that losing your email/email provider is really a sign of carelessness since you do know that you cant access your account if you don't have it and how come that you forget it if you are been using it when accessing polo? but well you do have the strong proofs that you own the account. For now,we cant do nothing but to wait for their response no matter how long it would be. Note that I have access to the Poloniex account, and have activated 2fa (but not disabled mail confirmation, which in turn requires a mail confirmation), I used my real personal informations on the account so it should not be an issue proving I'm the legitimate owner of it, but they are not responding and I don't know how to contact them otherwise.
Not long ago they disabled the trollbox so I can't contact the moderators there either.
I knew the support system was overloaded, and was never too timely to begin with, but I didn't expect them to not answer at all for so long