Is there anything I can do about this besides waiting for Coinbase?

coinermang

newbie

Activity: 19

Merit: 1

Quote from: HCP on December 07, 2017, 05:25:38 PM

According to the news reports this morning... CoinBase has been swamped with thousands and thousands of new users flocking to Bitcoin with the surge in value... Their systems and support are not handling it well apparently Tongue

Still, it has been a long time since your transaction confirmed, they should really sort this out. Unfortunately, this is the danger of relying upon third parties for Bitcoin Wallets... you're effectively at their mercy Undecided

Log a ticket if you haven't... and/or add to the one you have pointing out that their original response was rubbish, and the transaction has over 1000 confirmations... the delay has NOTHING to do with Bitcoin network congestion... and EVERYTHING to do with CoinBase being useless Tongue

NOTE: You might want to word your support requests a bit nicer Wink

Haha yeah I was nice in the emails but also tried to explain that they did something wrong. I started a new case last night and today I see they merged it with my old case. If they have the time to do that I would think they have the time to give me some sort of update.

HCP

legendary

Activity: 2086

Merit: 4318

According to the news reports this morning... CoinBase has been swamped with thousands and thousands of new users flocking to Bitcoin with the surge in value... Their systems and support are not handling it well apparently Tongue

Still, it has been a long time since your transaction confirmed, they should really sort this out. Unfortunately, this is the danger of relying upon third parties for Bitcoin Wallets... you're effectively at their mercy Undecided

Log a ticket if you haven't... and/or add to the one you have pointing out that their original response was rubbish, and the transaction has over 1000 confirmations... the delay has NOTHING to do with Bitcoin network congestion... and EVERYTHING to do with CoinBase being useless Tongue

NOTE: You might want to word your support requests a bit nicer Wink

coinermang

newbie

Activity: 19

Merit: 1

Quote from: HCP on December 07, 2017, 06:11:58 AM

Are you 100% sure that 17S99XH2C7SDw2PK8qTX3NEGzsfdpapSui was YOUR deposit address? Who sent this 0.006 BTC? Did you send it to CoinBase or was someone else sending it to your CoinBase account?

Someone else sent it to me. Yes that's my address it is listed under my Coinbase addresses and the .006 is in my Coinbase account but not available to me because it says pending.

HCP

legendary

Activity: 2086

Merit: 4318

Are you 100% sure that 17S99XH2C7SDw2PK8qTX3NEGzsfdpapSui was YOUR deposit address? Who sent this 0.006 BTC? Did you send it to CoinBase or was someone else sending it to your CoinBase account?

coinermang

newbie

Activity: 19

Merit: 1

Thanks for your input.

I didn't mean Coinbase did anything wrong on purpose just that they did it by accident and need to correct something simple. But their lack of support leaves me in the dark and I'm left wondering if it will ever be fixed.

hasmukh_rawal

copper member

Activity: 490

Merit: 105

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Quote from: coinermang on December 07, 2017, 12:54:18 AM

Should I start a new case or continue replying to my current case?

You should try doing both as one of them at least will be able to help you in some way.

Quote

Could this be anything other than Coinbase screwing something up?

May be this could be it but I don't think Coinbase would do such a thing since it is a well reputed exchange and has been in this field since a long time. The amount is just 0.006 and I don't think Coinbase would put it's reputation at stake just for 0.006 BTC.

Quote

Here is the transaction:

https://blockchain.info/tx/b3295af4b4114954947149ba47612af5ae705ff37a5388240f1e311761b57bac

The transaction does seem to have confirmed long time ago. The Bitcoin network is not so congested now and the amount should have been credited to your wallet long back. You should try to contact Coinbase support and tell them about the issue in detail.

coinermang

newbie

Activity: 19

Merit: 1

I received bitcoin and it's been pending for 6 days even though it has over 1000 confirmations. Coinbase told me a few days ago that the bitcoin network is congested and to wait but it had over 600 confirmations when they told me this. Since then they haven't replied.

Has anyone had any luck dealing with them? Should I start a new case or continue replying to my current case? Could this be anything other than Coinbase screwing something up? I feel like it's something very simple yet they're not doing anything. On the bright side it's up 30% since I needed to cash it out, but it's frustrating not knowing anything and no communication.

Here is the transaction:

https://blockchain.info/tx/b3295af4b4114954947149ba47612af5ae705ff37a5388240f1e311761b57bac

I'm waiting on the .006

Thanks for any help.

Topic: Is there anything I can do about this besides waiting for Coinbase? (Read 366 times)