Topic: Is this any way to treat a customer? (Read 1180 times)
It's easy to get frustrated as a customer but pretend you own a casino for a moment. As a owner you have to deal with a multitude of problems, angry customers, cheaters, etc. It can be quite overwhelming to run a casino with all the responsibilities of customer service that goes alongside operations. It's important to have patience and a sense of understanding from their point of view.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
This sounds suspicious. If you look at the chat log, the customer support never mentioned that, he received the free spins. May be he is not good at resolving customer related issues as it is obvious from the way he cut the conversation with the client. This is not the right way to deal with players anyway.
Probably they have too many emotions that made them fee personal. It’s not going to be any better if the people handling it are not trained or just doesn’t care too much with that. It’s not going to be the best casino if they continue that way. I hope you have the heart to forgive them.
Obviously casinos try to give support as much as they can but lets face two real problems when an online casino works for which both a huge problem for casino but still not a problem of customer. One big deal is that this is a bitcoin online casino, they probably hire online and try to find cheap workers to work with because it is really hard to get workers in land when you are an already online business.
Second part is its hard to see which complains are real and which are just cry babies, since its gambling there are a lot of people who cry foul whenever they lose money, it becomes really hard to see which one is which at heavy traffic days. However even tho these are real problems casinos face, none of them are gamblers problem.
Second part is its hard to see which complains are real and which are just cry babies, since its gambling there are a lot of people who cry foul whenever they lose money, it becomes really hard to see which one is which at heavy traffic days. However even tho these are real problems casinos face, none of them are gamblers problem.
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you can see that customer service at many sites is not good enough to give the answer to their customer. and from here, I wonder why you want to use free spins and not try with the free coin (if the site offers to their customer to try their site) so you can try their game. and if the site doesn't have a free coin to their customer, I think you can deposit a small amount to test their site and to look over if their site is good enough or not. I think in this point, you are getting a lesson and I hope that you do not make the same mistake and this is a good lesson to us to not making the mistake like this in the future. I hope that you get better luck in the future.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
We are here to stay and make our services better, which is why we have been clearing previous scam accusation threads that have gone unanswered.
Even though they have got late replies, those cases have been dealt outside of the forums. Clearing them for the public is the least we can do.
Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
We are here to stay and make our services better, which is why we have been clearing previous scam accusation threads that have gone unanswered.
Even though they have got late replies, those cases have been dealt outside of the forums. Clearing them for the public is the least we can do.
Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
It's indeed a year old thread, but as it was bumped up and we had not noticed it earlier we felt
it needs to be correctly addressed considering the service our customer service gave at the time being.
Where Adam is referring to is most likely the Tell us a Joke promotion taken out of context.
The promotional code we sent to our customers was a working one. Otherwise this forum would have been infested with similar claims.
Cheers,
Karl
Bitcasino.io
it needs to be correctly addressed considering the service our customer service gave at the time being.
Where Adam is referring to is most likely the Tell us a Joke promotion taken out of context.
The promotional code we sent to our customers was a working one.
Otherwise this forum would have been infested with similar claims.Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I'm bit confused here you are complaining about 40 free spins and then suddenly to claim 40 free spins you bet 60 btc? Or you meant 60 mbtc? Did you take screen shot of your earlier logs or the pop up you mentioned, I don't know why they would deny you a free spin but their history has no chat records, there's just to many loose ends, anyway waiting to hear what did they say to you finally.
OP, I'd just take the loss and go elsewhere.
I know it doesn't matter much, but I tend to believe you, just because you've put time and effort into formatting your post and you've been pretty polite in that chat.
This seems more like a matter of principle to you and can't blame you for trying to receive what was owed.
I know it doesn't matter much, but I tend to believe you, just because you've put time and effort into formatting your post and you've been pretty polite in that chat.
This seems more like a matter of principle to you and can't blame you for trying to receive what was owed.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
Chat representatives have rules they must follow, sometimes they follow them a little too closely rather than escalating the situation to a manager when necessary. However, if they genuinely can't find your chat log, maybe you signed in from a different account or IP address? You should find out what they're basing your search on. Also, sometimes you get a chat log after your chat ends sent to your email, might as well check that for additional evidence.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
This sounds suspicious. If you look at the chat log, the customer support never mentioned that, he received the free spins. May be he is not good at resolving customer related issues as it is obvious from the way he cut the conversation with the client. This is not the right way to deal with players anyway.
hump
Hello
I have some information for everyone.
I have been watching this casino after they scammed me and started to see a bunch more complaints.
I learned something today.
Adam the support agent everyone hates is traybar. If you check out traybars posts he only posts when someone attacks bitcasino or sportsbet.
Also the account was recently up for sale out of nowhere when people start to say they were a scam he posts
Before this account had normal posting and then the account started only attacking people that where saying the casino was a scam.
Also beyond that adam admitted he was traybar is chat and then closed the chat out before i could do anything.
Just another thing this casino does that is pretty shitty.
I have some information for everyone.
I have been watching this casino after they scammed me and started to see a bunch more complaints.
I learned something today.
Adam the support agent everyone hates is traybar. If you check out traybars posts he only posts when someone attacks bitcasino or sportsbet.
Also the account was recently up for sale out of nowhere when people start to say they were a scam he posts
Before this account had normal posting and then the account started only attacking people that where saying the casino was a scam.
Also beyond that adam admitted he was traybar is chat and then closed the chat out before i could do anything.
Just another thing this casino does that is pretty shitty.
BTW, OP good job starting a thread where all the sig spammers can pad their post counts for the week 
These idiots don't care whether you got the free spins or not all they care about is posting their weekly quota to get paid.
My advice move on. If you are that upset over a couple bucks worth of spins then go find another casino that will suit you better.
Peace
These idiots don't care whether you got the free spins or not all they care about is posting their weekly quota to get paid. My advice move on. If you are that upset over a couple bucks worth of spins then go find another casino that will suit you better.
Peace
They treat players just fine. Adam was doing his job informing the customer the promotion is over.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
Its called false advertising and he is right to complain about it, if he can't trust them over this small thing why should he trust them with big amounts of money?
Customer support should be more professional than this too. It's not the amount but the principal of it which is worth a lot more than the few dollars the promo was offering.
They are usually very accommodating when you use their 24/7 support. A lot of people are trying to cheat the system, so I reckon they get a bit
irritated if they see "strange" things like this, but it is not professional to handle it this way. They should investigate and show you proof that you used
your free spins. What proof do you have that you deposited the coins you said you did? I hope it gets resolved quickly... try them again.
irritated if they see "strange" things like this, but it is not professional to handle it this way. They should investigate and show you proof that you used
your free spins. What proof do you have that you deposited the coins you said you did? I hope it gets resolved quickly... try them again.
They treat players just fine. Adam was doing his job informing the customer the promotion is over.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
I don't think bitcasino will put their reputation on line for just those 40 free spins which might have came with high wager requirement. What I think has happened was, OP might have used those free spins without knowing it same thing have happened to me in different casino. I realized that I have used those free spins by going into my betting history.
However that support staffs should be fired if he is claiming that the promotion have already ended even when it was still active at the time OP have used it.
However that support staffs should be fired if he is claiming that the promotion have already ended even when it was still active at the time OP have used it.
LOL,
That chat representative deserves to have a vacation.
For life.
Also to bitcasino.io, check the chat logs, your representative clearly stated he cannot add the free-spins because the promotional period is over. I did not see any response from your representative stating that based on your data the free-spins have been consumed. And he just cut the conversation with the client.
I have worked on retention/loyalty dept of a company in the US for 2 years and 60% of our disconnections are because of bad customer service experience.
To OP, yes go ahead and look for other casinos who will treat you better, win or lose.
That chat representative deserves to have a vacation.
For life.
Also to bitcasino.io, check the chat logs, your representative clearly stated he cannot add the free-spins because the promotional period is over. I did not see any response from your representative stating that based on your data the free-spins have been consumed. And he just cut the conversation with the client.
I have worked on retention/loyalty dept of a company in the US for 2 years and 60% of our disconnections are because of bad customer service experience.
To OP, yes go ahead and look for other casinos who will treat you better, win or lose.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.
Nope. Not in promotion history. I give up. I'll just find a different btc casino..
LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.
No need to badmouth. I don't drink or smoke so that's not a possibility. They wouldn't put their reputation on the line? Look at the chat log!
They won't send me proof.
It's not worth it anyway man. Even if you do get those freespins, you will likely have to abide by their absurd requirements like turnovers. For sure even if you got those freespins you will likely not be able to withdraw any of the amount you got from them. Also, don't waste your time on these shitty sites man, there are plenty that are better.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.
Nope. Not in promotion history. I give up. I'll just find a different btc casino..
LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.
No need to badmouth. I don't drink or smoke so that's not a possibility. They wouldn't put their reputation on the line? Look at the chat log!
They won't send me proof.
Did you just made a mistake or you did deposit 60 BTC into that casino? :O
Anyway, usually casinos are really stingy when it comes to free stuff. Don't expect your life to be easy with their promotions. It would be near impossible to reach their requirements to be even able to withdraw it.
Anyway, usually casinos are really stingy when it comes to free stuff. Don't expect your life to be easy with their promotions. It would be near impossible to reach their requirements to be even able to withdraw it.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.
Nope. Not in promotion history. I give up. I'll just find a different btc casino..
LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.
Nope. Not in promotion history. I give up. I'll just find a different btc casino..
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io
Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.
Good luck and farewell. You got me this time. Never again.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
betcoin.ag is no better...
deposit .0075 into an address.. thought i got the credit so hit generate new address a day later... realize i still have funds on old address and was never awarded credit for it.
https://blockchain.info/address/1GMMyAiDSWNde9eLfTCcHdgL2nbZWs9NLn
deposit .0075 into an address.. thought i got the credit so hit generate new address a day later... realize i still have funds on old address and was never awarded credit for it.
https://blockchain.info/address/1GMMyAiDSWNde9eLfTCcHdgL2nbZWs9NLn
Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.
The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?
Present to who? They no longer wish to talk to me about this issue. Plus, they can clearly see I used the promo code. I already talked to them before this customer service guy decided to be an ***. They told me there was an issue and that they would fix it.
Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.
The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?
Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.
The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?
I have never used them before but that chat log is horrible. It is standard practice to ask if there is anything else they can do for you and wait for the customer to close the chat even if you can't help them. They definitely need to hire better customer support agents.
you should send them a message, this is their topic, their representative is active there
https://bitcointalk.org/index.php?topic=395617.1940
by the way, here is the promotion you are talking about
https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs
"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."
have you followed this instruction?
https://bitcointalk.org/index.php?topic=395617.1940
by the way, here is the promotion you are talking about
https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs
"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."
have you followed this instruction?
I will be sending them a message. I don't know if its protocol for them to do this or if one of their employees just really doesn't like his job.
I followed the instructions, I even received an on site pop up message that the 40 free spins were added.
I know 20mbtc isn't a lot, however, no amount or customer should be treated like this.
Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.
Sorry man but I've never had any issues with any of their free spin promos. I enter the code make the qualifying deposit and you go into the slot and they are automatically added.
If you are going to judge them like this most likely because of your own error your loss.
Just today I redeemed a VIP free spin promo for 10x10mbtc spins on Money Farm. with 250mBTC deposit and no issues and when the free spins were done I was able to cash out immediately the 90mBTC winnings and my original deposit without any further wagering. I dont know of a single casino that has generous promos like that.
Anyways don't get your panties in a bunch those free spins are always on the lowest bet and usually only return a couple mBTC payout.
If you are going to judge them like this most likely because of your own error your loss.
Just today I redeemed a VIP free spin promo for 10x10mbtc spins on Money Farm. with 250mBTC deposit and no issues and when the free spins were done I was able to cash out immediately the 90mBTC winnings and my original deposit without any further wagering. I dont know of a single casino that has generous promos like that.
Anyways don't get your panties in a bunch those free spins are always on the lowest bet and usually only return a couple mBTC payout.
I used bitcasino.io an year ago until git disappointed in similar situation.
It's irrelevant does he used or not the code before the deposit and who's right here. It's unacceptable for nay support agent to do
Then a months ago i read at some topic about bitcasino.io or vegascasino.io (it's doesnt matter, both are managed from the game agency) that they are hiding the house edge of their games and refuse to make it public. This was the final drop that made me avoid then at all, despite all the free promotions.
It's irrelevant does he used or not the code before the deposit and who's right here. It's unacceptable for nay support agent to do
Quote
Adam
I will close the chat now
Adam has closed the chat.
I will close the chat now
Adam has closed the chat.
Then a months ago i read at some topic about bitcasino.io or vegascasino.io (it's doesnt matter, both are managed from the game agency) that they are hiding the house edge of their games and refuse to make it public. This was the final drop that made me avoid then at all, despite all the free promotions.
you should send them a message, this is their topic, their representative is active there
https://bitcointalk.org/index.php?topic=395617.1940
by the way, here is the promotion you are talking about
https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs
"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."
have you followed this instruction?
https://bitcointalk.org/index.php?topic=395617.1940
by the way, here is the promotion you are talking about
https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs
"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."
have you followed this instruction?
I signed up for bitcointalk only because of what just happened to me on bitcasino.io.
Last week they sent out a promotion: deposit 20mbtc, get 40 free spins on African Sunset slot.
So I did. And I used the correct promo code.
I waited a while but the free spins didn't arrive, so I contacted support. They told me they would look into it and get back to me.
Now, I have deposited roughly 60BTC on bitcasino.io, which according to them makes me some sort of vip member? who cares right?
But in the name of not getting used by online casinos, I just logged in to my account to discover nothing has been done and the free spins weren't added to my account. I reopened support chat, and it went as follows.
First of all, the promotion was announced on May 15th, 2017. I deposited on May 19th, 2017.
In the promotion email it says
So from here to there, after depositing lots of btc, I will no longer be using bitcasino.io
That is no way to treat a customer.
Sorry for blowing so much steam on my first post!
Last week they sent out a promotion: deposit 20mbtc, get 40 free spins on African Sunset slot.
So I did. And I used the correct promo code.
I waited a while but the free spins didn't arrive, so I contacted support. They told me they would look into it and get back to me.
Now, I have deposited roughly 60BTC on bitcasino.io, which according to them makes me some sort of vip member? who cares right?
But in the name of not getting used by online casinos, I just logged in to my account to discover nothing has been done and the free spins weren't added to my account. I reopened support chat, and it went as follows.
Quote
Adam
Hi Client! How can I help?
Client
Hi, on May 19th I deposited 20.7288 mbtc
I used the promo code for 40 free spins
I never got them
Adam
What promo exactly?
Client
african sunset
Adam
This promotion has already expired
Client
Yeah, but not when I used it.
Sunset40
never received the free spins
Adam
It's almost one month later
We cannot add them retroactively
Client
But I used the promotion code...
This is horrible PR.
Adam
We have 24/7 LiveChat support
Why didn't you contact us straight away?
Client
Yea, and I asked about it and I was told I would be contacted because it should have been added right away
nobody contacted me.
Adam
I will check the chat logs
One moment please
Client
Ok thanks.
Adam
You had only one other chat with us and that was for a joke promotion
Client
Not true.
Now, this is absurd. You sent me an email and convinced me to deposit 20mbtc to get 40 free spins. I deposited, never got the spins.
The least you can do is look into it and see why I didn't receive the free spins.
Adam
11:46 pm
Unfortunately we cannot add the spins as the promotion has ended. Please note that this answer is final and further requests will not be replied to. Thank you for your understanding
Client
Excuse me?
Read
Adam
I will close the chat now
Adam has closed the chat.
Hi Client! How can I help?
Client
Hi, on May 19th I deposited 20.7288 mbtc
I used the promo code for 40 free spins
I never got them
Adam
What promo exactly?
Client
african sunset
Adam
This promotion has already expired
Client
Yeah, but not when I used it.
Sunset40
never received the free spins
Adam
It's almost one month later
We cannot add them retroactively
Client
But I used the promotion code...
This is horrible PR.
Adam
We have 24/7 LiveChat support
Why didn't you contact us straight away?
Client
Yea, and I asked about it and I was told I would be contacted because it should have been added right away
nobody contacted me.
Adam
I will check the chat logs
One moment please
Client
Ok thanks.
Adam
You had only one other chat with us and that was for a joke promotion
Client
Not true.
Now, this is absurd. You sent me an email and convinced me to deposit 20mbtc to get 40 free spins. I deposited, never got the spins.
The least you can do is look into it and see why I didn't receive the free spins.
Adam
11:46 pm
Unfortunately we cannot add the spins as the promotion has ended. Please note that this answer is final and further requests will not be replied to. Thank you for your understanding
Client
Excuse me?
Read
Adam
I will close the chat now
Adam has closed the chat.
First of all, the promotion was announced on May 15th, 2017. I deposited on May 19th, 2017.
In the promotion email it says
Quote
The bonus code will expire at 23:59 GMT May 21st, so be quick!
So from here to there, after depositing lots of btc, I will no longer be using bitcasino.io
That is no way to treat a customer.
Sorry for blowing so much steam on my first post!
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